Asus N550JV not restarting

Ah man, idk if it's Windows 8.1 or what, but I'm not having the best of luck with this machine recently, what with the battery life issue after installing the SSD and now this. Does anyone know why when I hit restart, the machine will basically turn off but then just sit there with the screen black and the fans running until I hold the power button down for 10 seconds? I guess it's not the most annoying thing ever, but I'd like to fix it. Thanks.

Also, I've tried resetting bios defaults, (recently flashed the bios too), uninstalling power4gear. I have no AV that might be causing weird issues, and I have the quick boot option in bios disabled.

 

Check event viewer for any possible failures, but it might be the OS.

 

I'm fairly sure it's not hardware, since shutdown works just fine, and restart worked fine right when I re-installed the operating system.

 

I also have an Asus N550JV and have the same issue. I have Windows 8.1 on there and when you power down it doesn't actually switch off and as you mention it does not restart either without manual intervention.

 

Have you checked with ASUS about this?

 

Add me to the boat. My Asus will not restart or sleep. It only hibernates after 10 minutes of the "black screen, fans running, power on." Event viewer, after trying to sleep, gets a DNS server timeout error, but that's it.

EDIT: I haven't checked with Asus yet. I am 70 percent positive that it's a driver issue with either the Nvidia VGA or something like that.

 

I had the same issue, after updating to Windows 8.1 , when restarting, the screen would turn black but keyboard lights would stay on and only a hard shut off would shut it off.

I solved it by downloading the drivers from Asus website, for WIndows 8.1 .

I installed the following in one shot :

Audio Realtek
Bluetooth
LAN Realtek
WLAN Realtek

I rebooted and laptop was able to reboot fine. I also turned off Bluetooth under PC settings, just because I don't use it.

Audio driver install still crashed after reboot, I will not try to re-install it.

This was a drivers issue with WIndows 8.1 and I'm glad that Asus has updated drivers.

 

Yes, you should update the drivers if you upgraded your Windows 8 to Windows 8.1 since Win 8.1 may compatible drivers to work properly considering it is a major upgrade.

 

ASUS told me to do a refresh--I went ahead and did that to start afresh--it slept fine with all updates and everything. I think the problem is multiple drivers having a problem (I thought I had updated all the drivers, so I just did them all). After that, it slept when I hit the button but not when I closed the laptop. That I fixed by turning wifi off, then on again. (It might have been me unchecking the "allow computer to turn off wifi" option, checking it again, and applying, but I doubt it.)

 

i hope you dont mind me asking this, buthow exactly did you update the dirvers? the screen doesnt work/stayd black and the lapotpo doesnt have a vga port to conect to a monitor?

 

I hope you dont mind me asking this, but how exactly did you update the drivers? the screen doesnt work/stays black and the laptop doesn't have a vga port to connect to a monitor?

 

I have two Asus N550JVs here at work, brand new as of yesterday. Immediately updated them to Windows 8.1. Same problem, black screen when rebooting.

If you leave it long enough (5+ minutes) it will eventually reboot. It's a bit stupid if the ASUS web page has drivers that supposedly solve the problem because Asus Update tells me there are no updates for the system. What's the point of the program then? Ugh. I will manually install the driver updates and see if the issue is corrected.

You can just force the computer off with the power button and then turn it back on again and it works fine until the next reboot.

Also, the computer has TWO external monitor ports, a MiniDP and an HDMI connector. MiniDP can be adapted to VGA but I'd rather use MiniDP to DVI or just straight DP or HDMI.

 

I recently started having a restart issue. I was sure it was not restarting, but while on the phone with Asus Support, I timed it. Mine is taking close to 3 minutes of blank screen+hard drive light out. Support never mentioned drivers; just wanted me to do a refresh. Thanks for the driver update info. Going to take that step before anything else. Support needs to read this forum. BTW mine is X202E, with all 8.1 updates. New last June. First issue.

 

What worked for me was updating the Qualcomm Atheros Bluetooth Driver to version 8.0.1.306.

I downloaded it from the Asus site here; Notebooks & Ultrabooks - N550JV

It downloads a Zip file which you extract to obtain 4 x individual files.

One of these 4 files is an Application named "Bluetooth_Suite_64".

Right click on it and "Run as Administrator" and it runs through an Install Wizard and installs the Bluetooth Suite 64 onto your computer.

After this had completed I went into Control Panel>Device Manager and checked the Bluetooth Driver and it had updated from 8.0.1.241 to 8.0.1.306.

Clicked on Shut Down and.............................Voila!


This fix has worked for a few others as well;

Windows 8.1 Shut Down and Sleep Issues - Microsoft Community

http://forum.notebookreview.com/asus/738228-n550jv-shutting-down-when-instructed-sleep.html


Good luck, and check if your Bluetooth Driver needs updating!

 

I hate windows 8.1 tried updating on an Acer I had before got this ASUS, too many programs were not compatible that worked fine on windows 7 and 8. But anyway I now have the N550JV-DB72T and for now will keep windows 8.

But just wanted to say first before i had serious back to back Acer issues and got this instead, when I tried 8.1 on the Acer, windows update did not update all of my drivers, I had to for example get some directly from Intel and manually do it by downloading the correct drivers from Intel. In that case I used the Intel utility to check my drivers and see what I needed. Not sure if this helps or not.