Asus N76vz

Hello,

I have bought an Asus N76VZ yesterday and I'm pretty happy : beautiful, silent, powerful.

I have just 2 problems so I would like to know if it's conception problem or if it's for all N76VZ.

1/ The sound. As soon as I make an action that make sound, I can hear a fast crackling (grésillement ou crépitement en français). Even if the sound is shut down, I can hear this little noise.
Can you try ? : You shut down the sound and you go on an internet page with video and sound. Can you tell me if you have too this fast crackling ?
This is the left speaker that makes this noise.

2/ the touchpad. Whan I push the touchpad down-right, the "right click" does not happens. To make a right-click I have to push just right of the white line of the touchpad OR push hard down-right of the touchpad.
AND when I put my finger on the 4 icons below the touchpad and then slide my finger to the touchpad, my finger crash into the touchpad : the touchpad is not as the same level as the châssis.

Thanks for your help. Beacause i don't know if these two problems are normals or not.

I would like to apologize for my poor english, because i'm french and french people are well known concerning their lack of language's skill !

 

I have the exact problems as u do. I got mine last week.

1. When sound is completely off, everytime i access a folder i hear this short clicking sound from the left speaker followed by the same clicking sound 10 seconds later.

2. Mousepad has alot of flex when pushing in middle. It feels like it is not correctly fixed. It bends up in the middle so to say.

Was the quality check poorly done on our machines? Mine is bought in Sweden, and i dont have time to send it back and get a new since i am only briefly in sweden and will travel back to Japan soon..

 

My new Asus N56VZ has the same crackling problem.

I always hear 2 clicking sounds coming from what appears to be the speakers about 10 seconds after I do something that originates sound, such as clicking the volume slider. If you click the volume slider multiple times fast you can even clearly hear crackling.

I read somewhere that the clicking noise kicks in after the sound card is inactive for 10 seconds and powers down. I have found no way to get around this, though.

Tomorrow I am going to turn it in at the store, not only because of the crackling but also because the S key often gets stuck and the chassis gives out far too many static shocks.

 

I think it is a common thing these fart noises in your speakers, when you browse the net, scroll, open close windows and other stuff. Ice-power just amplifies the sound...

The touch-pad should be sturdy, no wobbling at all I believe. But you are supposed to be able to do left-click where ever on the touch-pad. But I am afraid this comes with a price, though it doesn't work that well. Others have experienced a rather loose mouse-pad, mine is not, I don't think it is supposed to be. And the right and left buttons becomes very stiff, guess the reason is, that my touch-pad isn't loose, but this i prefer.
I believe the touch-pad is supposed to be on level with, or slightly underneath the deck, as mine...

 

I never notice the problem with the sound, but my touchpad has the same problem. It's not a problem for me because i don't use it, but i notice that it is not at the same level of the chassis in the right side too.

 

I wonder if not all Asus N56VZ laptops crackle. If not, I might trade in mine for a new one to see if the problem persists.

JXulo, doesn't your N56VZ make any crackling/clicking sounds 10 seconds or so after you open a folder, pause a song, click the volume slider, close a youtube video, etc? To me it always crackles after I click Windows 7's volume slider. It happens even if the volume is muted but only if you don't have earphones plugged in.


Asus N56VZ-S4025V Quad Core i7 3610QM/8GB RAM/GeForce GT 650M/750GB 7200RPM [Portugal]

 

This issue sucks.
Was thinking about getting the N56 or N76 after returning my Samsung 700Z7C due to wireless issues. The 700Z7C had fantastic speakers too, and integrated sub.
Now I stumble upon this issue, and again I'm at a loss on what laptop I should get. I want good screen, speakers, low noise, backlit keyboard and decent gaming performance.
But with buzz/crackling in the speakers the N56/76 is a no-go.

I've looked at MSI's GE series, but they do not have backlit keyboards and noise level is too high.
Lenovo Y580 is not sold here.
HP envy is not sold here.

That kinda limits the choises.

 

1) I too have this problem with the strange crackling sound coming from the speakers. It seems to be completely random when performing various tasks with the N76VZ_DS71. If idle, I don't hear anything at all. It is kind of annoying, but I'll live with it since it took forever to finally decide on a machine.

2) The touchpad works perfectly for me though.

 

The 'click' sound is caused by a power management feature. About 10 seconds after the last sound is produced, power is cut from the sound controller and the click you hear is the abrupt end to the low background ''static'' noise usually produced by the controller and speakers. I've encountered a way to disable this some time ago, I'll try to find it again.

 

just the sound? i have an issue not sure if its normal..but my computer makes a click sound or crack everytime i open a program or listen to music...not sound but like where the harddrive is

 

I saw it here, on this very forum.

 

I tried disabling the mic, uninstalling and reinstalling the audio driver and disabling Bluetooth to no avail.

The popping sound doesn't go through the headphones when plugged in (or through the speakers, as they are disabled).

I installed an SDD to replace the primary HDD, so I did do a fresh OS install with the backup disk I made.

There isn't a Realtek power manager either unfortunately.

I'm beginning to think this may be a hardware problem.

 

So, no luck fixing that problem, even with those mentioned registry tweaks? I'm on the verge of buying N76 so I'm interested in resolving that issue.

 

On my N56VZ there is no Realtek power management in the registry or anywhere else and I also can't access it in the Realtek HD Audio Manager because the advanced settings don't show up. Muting the mic also does nothing to stop the intermittent popping/crackling/clicking sounds 10 seconds after a song or sound ends.

 

Seems like the sound issue is nothing normal, but rather some production failure in your specific model.
I had brilliant, crisp sound. No crackling or other disturbing sounds.

I had....because i send it back due to the less than crappy touchpad in my model. it was lose and clattering always...now returned and will buy a new one. let's see if that model will be any better...

Don't be satisfied with such production mistakes, send it back as long as u can, otherwise quality checks will only get worse if customers accept everything...

 

I'm going to trade it in for a new one at the store today.

I think the laptop is excellent in terms of performance and cooling, since I ran GTA 4, Deus Ex: Human Revolution, Crysis 2, Mirror's Edge, The Sims 3, Just Cause 2, Borderlands, Condemned, Burnout Paradise and many other games, all at 1920x1080 and with EVERYTHING maxed out, and there were no problems whatsoever.

But in terms of build quality, it's obvious there wasn't any quality check or testing done to both N56VZ and N76VZ. I had 3 problems with my N56VZ from the start: the front of the chassis shocked me when the laptop was connected to certain power outlets here (solved, though), it pops 10 seconds after any sound ends and some of the keyboard keys seem to sometimes get "stuck" and become hard to press or make a clicking sound, particularly the S and X keys, which is a big problem.

I've had no problems with the touchpad, however. I'd even prefer to have a faulty touchpad that I never use anyway than an unreliable keyboard, since I need a good keyboard for gaming but primarily for working because I'm a translator.

Asus N56VZ-S4025V Quad Core i7 3610QM/8GB RAM/GeForce GT 650M/750GB 7200RPM [Portugal]

 

You're right grey. A guy shouldn't have to put up with this (I plan on using this for a few years). Today is the last day I have to exchange it, so I think I will. I am worried about the replacement though. The only issue I have is with the popping sound. I hope I don't end up having the issues Bruno's had.

I contacted Asus support and we went through all of the troubleshooting options and nothing corrected the problem. I was told to send it in.

It's too bad really. This notebook is almost perfect otherwise.

I'll post later and let you guys know the result.

 

I never notice anything wrong...btw...Portugal Varela

 

Just set up the new machine and it's doing the same thing.

I strongly urge anyone who has this issue and plans on keeping it to call Asus support so they can try and fix it. I've called them twice now, so they should be aware of the problem.

It isn't a deal breaker for me at the moment (more of a minor annoyance), but I'm hoping an upcoming driver update does the trick.

 

With respect to the touchpad, the way the pad chatters when you left or right click may be by design. I've noticed that the lower portion of the pad sits higher than the frame slightly (probably to accommodate the buttons underneath the pad and maintain the 1 piece look). This seems to be causing the chatter and for the 'give' that happens when you double-tap the pad. I don't have any experience with this type of pad, so I'm not sure whether this is normal or not.

If you go to 2:43 in this video: Asus N76VZ Review / Product Showcase - YouTube, you'll see what I mean.

 

Sorry to hear about keypad, touchpad, screen, and sound issues, was really looking at the N76, I guess back to an MSI or Sager.

 

Check your control panels Your microphone is turned on for sure and what you hear is either this .. or you should turn windows sounds off.

 

I also bought the N76vz and noticed the crackling sound. I booted into a Linux Mint live session to see if the crackling persisted in Linux, and everything was ok. So I guess it is a setting or a driver issue.

 

Every brand and models have problems. If you read msi or sager thread and put together all the problems from different people you get problems with keypad, touchpad, screen, sound, grafic card and many others. Mine asus n56vz doesn't have any problem for example...and if it has one...i use warranthy lol. I just want to say that don't excpect that msi or sager will be perfect, read the correspondent treads and you see a lot of problems as well. Just buy the best for your needs with the money you have(asus, hp, clevo, msi, etc). If the laptop has some problem...use warranty...

 

Mm. Sounds like a soundmaster->hald problem. The sound-driver is running a component that talks to a system service that runs in monitor/"admin" mode. So if something is drawing processing power with higher priority than that service, you could get buffer-underruns.. and so on.

..So how many people who have the crackling are running a user-account?

 

Not I.

I could create a user account and try it out later though.

 

Just tried it. No difference.

 

I just went through 2 N76VZs, both had sticky keys, mainly the fn-key, like there's glue at the bottom of the keyboard. Really disappointing... The store even had a N76VM on display, funnily enough it had a sticky fn-key as well. I asked if I should try a third one and they just said nope, they're not gonna sell the N76-series for the time being and pulled all the laptops for RMA.

What happened Asus? My wife has N73JF which has been just a solid machine, I had a G74SX and it was brilliant except i hated the rubbery finish on the cover which is impossible to keep clean. Really bad quality control for the newest lines of laptops all across the board it seems.

 

I'm also planing to get one, could you please give me more information how much cpu and gpu temperatures are rising during high load.

 

this notebbok have defects?recommended me to buy it?

 

Hi there. One quick question: Can anybody owning this notebook confirm that u can deactivate interpolation in the nvidia-drivers-options?
So when graphics is to slow for 1080p and u want to play a game at 768p, can you deactivate the stretching which makes the picture "blurry" and instead center the picture in the middle so that it is sharp?
This is very important criteria for me for buying this notebook. I rather play at smaller but sharper screen than on a big one but interpolated.
THX!

 

Hi

my first post here.

I bought my n56vz 2 days ago here in denmark. It is a great machine, but i have also problems with this crackling sound. It is really disgusting. So should i retun it or wait and hope for an update.

I tried the registry thing and muted the microphone witout success. What else can i do any suggestions?

thanks

 

damn i was seriously looking at this laptop

hope the issues get resolved, that said i can get envy and spectre laptops in my country so im going to look at those instead

 

You should at least notify Asus of the problem. I've exchanged mine once already and got the same result. I can't return it anymore, so I'm hoping (with enough complaints) that they'll do something about it.

 

which panel to have n76 led HD+ 1600x900?

 

Hi guys,

I bought Asus n76vm with Windows7 64-bit and also had a problem with speakers cracking sounds.

At first, I tried to "repair" Realtek driver using Asus original dvd and also the driver from Asus official web site - nothing changed. Also tried muting speakers & microphone - in vain.

The solution that finally worked for me is uninstalling Realtek drivers. After you reboot the computer, Windows will automatically find & install Microsoft's sound driver. Remember not to leave Asus dvd in your optical drive before rebooting. The only disadvantage is that your sub woofer (the one you get with the computer) won't work afterwards. It's a crappy woofer, anyway

I advise you to report this problem to the shop where you purchased the laptop anyways, and hopefully some time soon there will be "official" solution for this problem.

Cheers!

 

Ok, I'm having somewhat of a problem.
I cannot turn my computer off.
When I shut it down it automatically boots up again.
how do i deal with this?
I want to be able to shut it off at some point.

 

Does the audio driver on Asus website have anything to do with the sound issue? Version V6.0.1.6622 2012.05.23 update

Description: Realtek Audio Driver. Or is it just the standard one that came on the laptop. I like the looks of this laptop, but cant have crackling noises, my current desktop does the same and I hate it. The driver was listed under N56VZ.

 

I have some different problems:

1) The wireless connection kept dropping, and I was constantly having to click the troubleshooting button to have it reconnect. This solution worked most of the time, but it would only stay connected to the Wifi for a few minutes before disconnecting again. At the time, the computer hadn't completed the Windows and Asus updates for when you get a new computer. I'll see if it continues to be problem now that all updates have been installed. Asus support gave me a few things to try, such as downloading the latest version of the Wireless LAN driver.

2) The included external speaker, a woofer speaker, doesn't seem to work. I'm still checking with Asus support on this issue.

 

Hello,

Ive just received my Asus today. Everything works fine except for the temperatures...or im scarred for life . My last laptop used to overheat and he finally died because of it. Today i played Assassins Creed and i monitored the temperatures with Everest. While playing, everest showed me a CPU temp of 80 C degrees. My Lenovo Ideapad Y560 (the one that died) used to have this kind of temperatures.

Is this normal?
What temperatures do you guys score?

 

Hi!
I bought the N56VZ in Germany. With the pre-installed WIN 7 home premium 64-bit, I had no sound-problems. After changing the OS to WIN 7 Professional 64bit it starts to crackle...
ASUS Support Germany says: "send it in, it must be a hardware problem"
To my mind it MUST be a software-problem, because while using a windows-sound-driver it runs almost perfect (the external subwoofer can not be used, which has - in my opinion - a big influence in the sound quality)
I will keep you up to date with the news of the german forums...

 

Far away from the a6 I had that ended up at 60 degrees overclocked to 3Ghz, while running the apu part, isn't it..

No, it's normal for this processor and this laptop. It /would/ have been a bit of a problem if the heatsink didn't work as well as it does. If you look at how the heat builds up, it's pretty much instantly going up to 80, and then it stays the same no matter what. And since the cooling system draws the heat out of the chassis so effectively, it's not going to cause overheats. It's designed with the same idea as you would do it on a well-made desktop setup -- allow the heatsinks to become hot, but have enough transport in them to never go over the pain-threshold where things start to melt, etc.

Just to give you an example of how this looks on a different design - an Envy - the heatsink gradually becomes warmer and warmer, until it stops leading out more heat than comes into the copper. At that point, it doesn't take a very long time before the temps between the heatsink and the processor is too hot, and the adhesive pads everyone will use will start to melt. And then the heatsink slowly stops conducting heat. And suddenly you're staying on 80-85 degrees even if you're not on full load. And are most likely already tripping the throttle-points after ten, fifteen minutes.

This doesn't seem like a disaster when it happens, because you can't really tell much of a difference - chassis and heatsink is as hot as before, etc. And it usually takes a long time before the system actually breaks down.

No need to worry about that here, though. But if you measure the temps and get spikes on the processor over 85 degrees, then something is going on.

 

So did the sound crackling problem get sorted, whilst still enabling the subwoofer to work? Is it truly specific to Windows edition (Home vs Professional)?

 

Sound "crackling" isn't what's going on. It's the pop-sound in the speaker as the amp turns off. But clearly this is a grave issue. Lots of people complain about it, and I'm sure Asus is on their way to turn the power-saving features off for everyone soon via forced upgrades.

The woofer-cup needs a perfectly standard driver in windows to work, and you need to enable the channel on linux to get any sound out of it. It's not dependent on specific windows version, it's dependent on the driver. People complain about it, though, and I'm sure Asus is hard at work hard-coding a stereo downmix from the existing channels into the bark-box to please their users. Via forced upgrade and bios-settings that can't be edited.

Since that is obviously what everyone wants. I'm hoping we'll see these much anticipated fixes turn up together with the bios that picks spd-managed settings for the ram -- so we can choose between broken locked down sound and power-saving, and between broken and locked down ram-timing. Who knows, maybe we'll get both broken and locked down settings for power-saving AND ram at the same time? That would be really grand.

 

Greetings from Sweden!

I got my N76 last week and have been trying to find a solution to the "power up - power down" popping/clicking... Upon receiving the N76 I installed an SSD an performed a clean install of Windows 7. Currently I'm using Win 7 Professional (64 bit) and have not heard a click these last 30 minutes. It seems I might have found a solution. At least, I want to share what I have done. Actually, I signed up here just to share it. I can't believe my own ears!

So, I did a clean install and started installing the drivers one by one to see which one was causing the problems. Well, I only ever got to installing the Realtek HD driver and then it started popping and clicking as soon as a sound had been played. I hadn't even installed the driver for the ethernet card that so many have been blaming! And definitely no Wifi or display drivers...

So I sort of gave up and installed the drivers I needed, thinking that ASUS would already be on the job. I tried contacting them already last week, but they just told me to send it in... Realtek didn't even answer. I updated the Realtek driver from their website and it didn't help either.

And just now, I started messing around with the audio settings for the umpteenth time and now suddenly there's not a pop or a click in sight (no pun intended). Here's what I did:

1. Right-click the Realtek icon in the system tray.
2. Go to "Audio Devices"
3. Click on the "Recording" tab
4. Right-click and choose "show disabled devices" and "show disconnected devices"
5. Right-click on "Stereo Mix" and set it as "Default Device"
6. Right-click on "Stereo Mix" and go to "Properties"
7. On the "Listen"-tab, make sure "Listen to this device" and "playback through Speakers (Realtek High Definition Audio)" is selected
8. On the "Advanced tab" I changed the default format to 16bit, 192kHz and deselected everything under "exclusive mode". I think I got some message about a program or a process being interrupted, but I just accepted it (I have the same settings for the speakers on the playback-tab!).

And it really seems to have solved the problem!

The microphone still works (at least in Skype) and there doesn't seem to be any side effects except eerie silence... Even the sub is working. I'm not sure you have to do all the steps, but I thought I'd share them with you anyway.

BTW the pops and clicks return when I set the microphone as default. So I definitely think I might be on to something with this one. I hope I covered everything here. If it's unclear or doesn't work, let me know and we can compare the rest of the settings.

I wish you all a pleasant and pop-free weekend!

 

I followed your instructions to a T and it worked perfectly.

I've been opening and closing folders, surfing, etc. off-and-on today and yesterday and no popping sounds!

Thanks for the post.

 

I followed your instructions, too. Now the problems with the popping sounds are solved Thanks!!!
But there is still a mumbling sound in the subwoofer when i am scrolling on websites or opening programs. It seems that it has to do something with with the graphic acceleration, because the intensity is proportional to the program's graphic complexity (e.g. empty txt-document vs. CAD-model).
Strange to say that "mute" does not prevent this effect

 

Hello guys.

I am looking for a notebook for Illustration/Photography/3D modeling.
Some of you use it for any of this?
I need a decent cpu/gpu and a VERY good display (viewing angles - more or less sRGB color gamut - 1920x1080, etc). Mobility is not an issue.

I am considering the next options in order of relevance:
1°-Samsung Series 7 Chronos NP700Z7
2°-Asus Zenbook UX32VD
3°-Asus N76VZ

What do you think?
Thanks.

 

You should check out the thread that dhollmusik started here: http://forum.notebookreview.com/asus/679280-asus-n76vz-open-questions.html

He/she had similar requirements to yours, but ultimately went with a different notebook (the panel was too grainy, I believe).

 

I'm glad it helped you too!

At one point I got a slight echoing effect on the sound when I was watching some videos on Youtube. I cured that by muting the Stereo Mix recording levels. I just thought I'd let you know if you happen to have the same problem. I don't know if that would help the mumbling subwoofer. Maybe it has something to do with the Nvidia HD audio? I didn't install it, since I don't think I need it...

I wish you the best of luck!