The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Asus Notebook Battery 'pluged in, charging' but is not charging

    Discussion in 'Asus' started by Francisco Gallegos, Aug 14, 2017.

  1. Francisco Gallegos

    Francisco Gallegos Newbie

    Reputations:
    0
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    5
    The title says all the situation. Yesterday my Asus Q324u worked as always... But today at morning I unplugged it and it shut down. It was weird to me, so I plugged it again and it turned on itself, launch the Asus screen, turn black, then it display 'HECI disabled, proceeding with boot!'. Then the notebook starts as usual, but it doesn't charge the battery, it just stays in 58%, but once I unplug it, it suddenly turn off, plug it again and it turn on by itself, without pressing the turn on button
     
    Francisco Gallegos, Aug 14, 2017
    #1
  2. namaiki

    namaiki "basically rocks" Super Moderator

    Reputations:
    3,905
    Messages:
    6,116
    Likes Received:
    89
    Trophy Points:
    216
    Is this laptop still under warranty? Since it turns off when unplugged (which sounds like a hardware issue) I would contact Asus customer service to get it fixed.
     
    namaiki, Aug 14, 2017
    #2