Asus Notebook shipping no longer overnight!

So I sent a notebook in last Wed. They got it Thur. They gave me an overnight lable to ship it to them.

They determin its defective under a DOAR and ship me a new G50vt... I get tracking and its sent Fedex Express Saver. Not overnight.... I email them and get this.

"I apologize for the shipping method; however, the company has recently changed the shipping policy."

I email back again asking how it can be changed because the warranty terms are as is when the product is sold. Thats like selling a product with a 1 year warranty and than saying we changed terms, after 30 days we wont warranty it... they cant just change terms. Site still says next days both ways...

Here is what I get back again...

"Your unit was replaced with an identical unit based on the serial # of the unit. Again, I do apologize for the extra days of shipping; however, this is a change in policy that has recently taken effect"

So it seems Asus is going to screw us all and change the policy without a care... I dont get why they would send me overnight to send damaged one in but send normal fedex to return? I understand if it was in error, but they say its not in error, its new policy.

 

It's only an extra day or two of shipping. Shouldn't be that big of an issue.

 

perhaps due to the financial crisis they might have replaced their shipping policy with a cheaper one. I think it is not a big deal...

 

A crysis fan, huh?

Yeah, it's confirmed that Asus isn't doing too well with the financial crisis, but it's still doing better than most companies. An extra day for shipping isn't too bad

 

Its not an extra day for us in east cost... Mine was shipped Friday, I wont get until tomorrow, and thats a big MAYBE.. So instead of getting it the next morning I had to wait 2 more ontop the normal.

I dont so much care about the waiting part, it upsets me because #1 I was not notified of this, and #2 everything I get shipped from CA to FL always comes damaged unless I do next day or 2 day service. Its just out and about to long other wise and come beat to hell... USPS would have gotten here faster than this crap... I doubt I will get it tomorrow even because it still has not reached FL from CA yet... So that means wont get until Friday because of holiday... So thats 1 week in transit, and only 1 day of it was a holiday...

So just an extra day huh?

Anyway I understand things are going hard, but why are they still advertising and selling us notebooks with false warrantys? Warranty states next day, than it should be that. If they want to change the policy thats fine but change it for people with new purchases going forward. I hate when companys go back and take from existing loyal customers...

I paid for an item that included this feature, I would have expected to get it.


Would you buy a laptop that said it came with wireless than get it and asus said was a policy change to remove the wifi? No you would return it... This is same concept just diffrent thing. Instead of an item I paid for and didnt get its a service.

Oh well, just my $0.02... I am just tired of waiting... I have no notebook because Asus sold me bad one, than my desktop motherboard dies, which is Asus by the way, and they dont offer cross ship on my model...

So for the past 2 months I have not had a computer really. Had the notebook but it was faulty and had to play with them and their tech support for a few weeks to get a darn DOAR, lol.

Anyway hope you all have a good Christmas.

 

Well, the express saver is 3 business days, so it should arrive tomorrow if it's on schedule. But given the holiday season and/or snow storm we just had, who knows

I understand your frustration, and actually I'm just a little ticked off myself. I'm sure I'd be more frustrated if i'm in your situation (without any computer access for 2 months).

I still think though, Asus is doing much better than other companies. At least Asus customers are not being lied to as seen below:
http://www.gottabemobile.com/forum/forum_posts.asp?TID=5707

I guess you could make a case if you get enough people on your side. Dell had a similar situation (false advertising) recently as well.
http://www.engadget.com/2007/05/16/new-york-attorney-general-files-dell-deception-lawsuit/

 

Bryanu,
I feel your pain, even though this is an old topic it has to be mentioned for other people who search for this complaint on the internet.

I sent in my G50VA1 to get a CPU fan replaced on Thursday 6/25/09 using their overnight shipping label. My notebook gets to Asus on the following day according to Fedex.

Then my entire return process gets put into a black hole, the RMA # that is provided to me doesn't show any status on Asus's repair status portion of their website. I had to call today in the morning 6/30/09 to ask what the hell is going on with my notebook since they aren't showing any information on the status of it and I haven't got any notification from Asus that they received my notebook.

The tech support representative on the phone assures me that the notebook was shipped back out on 6/26. I told him that is impossible because you are supposed to ship it back to me via overnight and I was home all day waiting on an update from them and Fedex did not show up. I ask the representative for my tracking #, while I have the representative on the phone I look up the tracking information on the Fedex website.

I am very angry at this point because now I am being jerked around. I told the representative that the label was printed on 6/26 nothing was picked up until 6/29. The kicker? They used 2 day express instead of the OVERNIGHT shipping that they claim they will use in the warranty information and still advertise to this day on the internet regarding their notebook warranties.

The representative told me that he cannot call Fedex and expedite the package or anything and that he is sorry about the mistake in choosing the wrong shipping service. I highly doubt that this is a mistake after reading Bryanu's post here, they told me it was a mistake so that I couldn't argue with them about them breaching their warranty contract.

I know it is just ONE more day but I REALLY need my computer back when they say they will send it back, keep in mind that ASUS doesn't cover any damage done through shipping so it is imperative that I get my notebook back as soon as possible so it doesn't get damaged during shipping. By the way Florida + Fedex = cluster**** so I completely agree with his concern in getting his notebook back asap and his disappointment with Asus's service and promise on their warranty.

The thing that really pisses me off is that the customer service representative I spoke with originally told me that the notebook will be sent back to me via overnight shipping BOTH ways.

If anybody else has a complaint about this issue, I urge you to register on this site and post in this thread like I did. I couldn't just keep it to myself I want to assist in letting others know that this is ridiculous.