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    Asus Q500A - Keyboard Backlight

    Discussion in 'Asus' started by jeffny01, Jun 16, 2015.

  1. jeffny01

    jeffny01 Newbie

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    Hello all..

    Last week I had a new motherboard installed on my Asus Q500A laptop.
    When I got it back the keyboard backlights no longer worked. This wasn't a problem before I sent it out for repair. Here is what I've done so far to try and fix it:

    - Installed eleven different versions of the ATK package. v18, v22, v23, v24,
    v25, v28, v29, v30, v31, v33, v34.

    None of them enable the backlight control. FN + F3 opens my email. FN + F4 opens my browser.

    - Reinstalled keyboard filter drivers

    - Reinstalled Intel chipset drivers

    - Reinstalled asus express cache and instant key utility

    - Downgraded bios from 207 to 205, then back to 207. I don't know what
    the bios on my old motherboard is.

    - Installed a brand new keyboard. Thought maybe the old one was
    somehow damaged when the new motherboard was installed.

    I am running Windows 8.1 64bit.

    Have I missed anything? What could be causing this?
     
    jeffny01, Jun 16, 2015
    #1
  2. Kevin@GenTechPC

    Kevin@GenTechPC Company Representative

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    Kevin@GenTechPC, Jun 16, 2015
    #2