Asus Tech Support - How do you get higher level support?

Sent my G73JH in for repair (crackling sound) and got it returned two weeks later with same problem PLUS no keyboard backlighting and occasional lockups. I want to talke to 2nd level/ Supervisor to ensure that this gets resolved definitively next go around, and expedited. I've requested to speak with Supe and they said I would be receiving a call back shortly. One week later still no call. I've called past couple days and requested a transfer rather than a call back. They initiate a transfer (so I believe) and the phone rings and rings for 20 min. I hang up and repeat the process. Another 15 min of ringing and I hang up again. I spent all day clicking "live chat" link on their support site and it times out all day! I literally re-initiated the chat request for more than an two hours and every time it just timed out before anyone answered. I filled out the online tech support request form yesterday morning and 48hrs later no response to that either...

What do you have to do to get a little 'tech support' around here!? Does anyone have some tricks to getting through or noticed? Any secret numbers to call, emails to contact???

 

I found that I got the best support using the on-line chat.

 

do you have a link for that?

 

Tech support live chat: ASUS North America Support

For the keyboard backlight, try removing the keyboard and flipping the small ribbon cable (during my RMA they installed it upside down).

For the crackling sound (which i have as well), try uninstalling the Realtek audio driver and using the default Windows driver. With the second "Speakers" device disabled in the Playback Devices control panel, I don't get any crackling (but there are side effects like weak volume and inability to mute completely).

 

If you purchased your Asus from a reputable reseller, try contacting them directly to help set up a RMA.

 

I can always get low level tech by phone within minutes of the call, and they are happy to set up an RMA on my behalf but I want reassurance that I will not get the computer back two weeks later STILL NOT WORKING PROPERLY. My hope was that a 2nd level tech or so-called supervisor might offer expedited shipping and repair, and a guarantee it will get done right once and for all.

I did flip the ribbon over and keyboard lights still out. What suddenly is the computer freezing up when it had never done so before until recent "repair"...