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    Asus US warranty support: how is it?

    Discussion in 'Asus' started by thegsrguy, Jun 30, 2007.

  1. thegsrguy

    thegsrguy Notebook Deity

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    For anyone with an Asus laptop in the US who has had to get it serviced -- how would you rate the warranty support?

    If things break, are you forced to send the whole laptop to them, or are they using on-site repairs? I'm strongly considering an ASUS, but am worried about flaky tech support and warranty repairs.

    I might just be spoiled after having a 3-year on-site warranty from Dell last time.
     
    thegsrguy, Jun 30, 2007
    #1
  2. Patrick Y.

    Patrick Y. Go Newbs! NBR Reviewer

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    I don't have an Asus. But from what I heard, the support is rated fairly well.
     
    Patrick Y., Jun 30, 2007
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  3. coriolis

    coriolis Notebook Nobel Laureate

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    Generally, ASUS N.A. have a pretty good track sheet, there has been some issues regarding battery problems, but they've been in the process of solving(They don't manufacture the battery, so I can't really blame them).
     
    coriolis, Jun 30, 2007
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  4. jensasbjorn

    jensasbjorn Notebook Enthusiast

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    They overnight ship back to their service center and then overnight it back to you when it's repaired, so says their website the last time I checked.
     
    jensasbjorn, Jun 30, 2007
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