ASUS warranty question

I have G2S-A1

and I sent for repair 2wks ago

ASUS doesn't have motherboard in stock so
they have to order NEW board from Taiwan

and ASUS customer rep said it won't extend my warranty
even though I'm getting new board

is it true?

 

Why would replacing a new motherboard extend your warranty?

 

David is quite correct, as he often is.... all warranty language in existence for any consumer product runs from the purchase date for a limited timeframe of X months or years. Coverage never resets or restarts if something gets fixed along the way .

 

I'm in the same boat. They are replacing my motherboard and its coming from Taiwan. Hopefully it doesn't take too long to get here

 

it doesnt they usually air parts from taiwan. for a part like this the wait would be a week tops 2 weeks

 

Just to add that when it goes to repair the timeframe freezes and is later resumed when the laptop arrives at the consumer door (or when you're picking it up), at least this has been my experience with some other products warranties.

 

thanks..

ASUS called me today that they received board from Taiwan
It's ready to be shipped out..
they finished repairing

I just hope I don't have to send it back..

 

Well I called today to check my RMA status and they said that they were suppose to get a shipment of Mainboards in this week but it never came.

The lady said right now the turn around time for anything Mainboard related is 4 weeks. They will have had mine for 2 weeks this coming tuesday, so that kinda makes me sad. :cry:

 

i just called and asked about the status on my notebook. csr said if it was an issue with the motherboard it would take 4 weeks :# and its only been 2 days haahah

 

For future reference, Your warranty is not extended even after repairs

 

Mine's going on 3 weeks. I was supposed to get a call yesterday about getting a replacement laptop... never happened.

I am losing more and more faith in Asus' customer support...

 

got my laptop back today! happy yes! it was changed to the g1sn mobo! the only bad side to it is! it gets hot really quick. they either forgot to put thermal paste or defective mobo/sensors? i have just requested an rma again hahaha! btw temps on idle are 55-60 on cores and 60-70 on gpu !!!

 

Well I called on Wednesday seeing what the deal was yet again and actually got a CSR that had a clue. She did a little investigating and noticed that I wasn't even on the list of people to get a replacement Motherboard and said according to the date they received my laptop I should be at the very top.

She told me she would send an email to the appropriate people to see what was going on and get back to me. Well 2 days later I get an email saying that my laptop has been repaired and has been shipped. Almost a month of waiting for something that should have taken only a couple days. Boo to Asus service, but thumbs up to the nice lady that got things straightened out.