Asus Warranty Repair - 3 Month turn-around??

Hey guys, I just wanted to throw a post up to see if anyone else has had any experience or has any advice for me with Asus in this situation.

I've got a G2S-A1 notebook that is under the 2-year warranty period and had the motherboard fail (per Asus tech). Originaly I was quoted "10 day turn-around" as it says on their website and the tech told me that was their average.

3 weeks later I still had no laptop so i called back and was told that they had to order the motherboard and it should be in soon.

Today (one week later) I called and asked how it was doing, and they told me that the part had to be ordered from Taiwan and that it would ARRIVE in 6-8 weeks!!!!

They've already had my laptop for 4 weeks, and they wont have the part in for another 6-8 weeks. I'm sure they'll need "10 days" to install it, too.

The tech I spoke with today told me that despite how bad she felt for me she "had no options". I told her I'd even take a lesser refurb model if it would speed things up, and she said she cant do that. I offered to buy a new laptop if i could get some sort of discount off of retail for my troubles and she said no to that as well.

So basicly I'm wondering if anyone knows anything about any laws that would protect me from being without my laptop for another 2 months.

Even bestbuy's service center (which is totally slow and backlogged) will have warranty work done in 30 days from receipt or they'll give you a new computer.

Any advice would be extremly appreciated and helpful. Thanks!

 

Well as far as the first option, repairing the notebook. Nothing can be done until a part arrives. ASUS owns their motherboard plant but its not like they are tooled up to produce G2S motherboards on demand either.

I would see if you can get above the people your talking to, low level people cant do anything and managers dont even want to see their faces. That boundary has to be crossed for real progress. WOnder if you could get a G50VT refurb out of it.... probably not. Hell HP's on and off horrible to okay service has been known to ship a replacement if you make it as far as a case manager.

As far as laws go contact the BBB someone should be able to give you general info even without filing a complaint.

 

I am not sure if that holds for your country but in my home country (Turkey) if a company cannot fix your laptop in 30 days, they should give you a temporary replacement laptop that has similar specs until you get your own machine.

You may ask for this through your reseller or directly to ASUS. At least it is worth a try...


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Ouch three months turn around!?
I've seen this type of thread before around here. I hope things speed up and you get it a bit faster. Try talking to the manager or try claiming it as accidental.

 

Call Fremont HQ and kvetch till you're blue in the face. Best shot you got.

 

Hmmm. Wonder if this is also the case for the 1 year accidental warranty. Good luck and keep fighting!

 

Contact consumer direct they will be able to offer you advice. Im just about to rma my g2s-a1 if it takes them 3 months they are gonna get hell from me.
Not sure but doesnt consumer law in UK demand a replacement if it cant be repaired within 28 days.



edit: I presume your in the uk? only because USA rma's usually are a lot quicker

 

Nope, I am in USA. Sorry for the late replies. I gave up and built a rig out of spare parts to tide me over so it was less-pressing.

I just got the notebook back today to my surprise. so it took 6 weeks for them to repair it.

It reeks of soldering though when i turn it on. I'm a little unsure about how things are going to go so I'm stress testing it for 48 hours ;-)

It was indeed a GPU failure like i was guessing it was.

I'll let you know how it turns out.

 

Well i had a chance to sit down with it and play with it. Ran some stress tests for 24 hours and decided it was solid again, only to discover upon hooking up my speakers that my headphone jack is now non-functional!

YOU GOTTA BE KIDDING ME!!

I'm really super excited since its likely a motherboard issue. I've checked the jack, and the software/drivers and multiple devices and its just dead.

How dissapointing.

 

WoW u gottaa be the unluckies guy ever man i just gott back from the tec-centre man mine's in service major Graphic error

i told them u call me every time u think off ordding any thing , I knw the dude that works der . i think u should file a complaint. it's the only way to gett them to real fix it . if that was me id F**Kn send 100 complaints man

man do it its ur only option

Hope u gett it all fix man

GooD LUCKK

 

Sorry for reviving such an old thread, but please spell properly... Abbi, I have completely skipped your post because I don't want to invest the time deciphering it, and I'm sure so have others...

 

So Asus has not so great warranty service? Guess you just cant beat Dell's service (Many things take no longer than a week to settle, and they can come to you).