Asus X53SJ Web Cam problems

Hi All,

New member, so hello all.

I've tried and failed to get Asus to answer and Email or answer the phone. So I'll miss the middle man out and ask the experts.

I have an Asus X53SJ, upgraded to Windos 8. All is well apart from the Web Cam. Assus provide no drivers for Windows 8. It did work once using Skype Desktop version. But now doen'st show up, even in the Device manager, show hidden items.

In your opinions is the Web Cam broke or could it be a Windows 8 problem. Aparently if I do the below, it will say if there is a physical fault with the Web Cam. But F2 doesn't get me into the bios. Any ideas?

1: Go to BIOS by hold F2 when first turn on the computer.

2: Go to Security tab.

3: Go to I/O Interface Security at the bottom.

4: Go to USB Interface Security.

5: Check to see if CMOS Camera is on the list.

 

Welcome to NBR forums!

So to clarify: You upgraded to Windows 8, your webcam worked briefly with Skype, and now it doesn't work (does not show up in Device Manager either). Your BIOS would normally tell you if there was an issue with the camera, but now you can't access BIOS. Is that correct?

Have you tried re-installing the driver for the webcam (uninstall the current driver first)? And by don't work - do you mean it does not display any picture/video feed? Or is there something wrong with the quality?

 

Hi,

That's correct. Asus haven't built a driver for the WebCam so I was using the Win 7 drivers. It down graded the Cam form 1.3 to 0.3. But at least it worked. When it was showing in device manager, I tried every version form XP upwards and only Win 7 64bit worked.

If I try the Win 8 'Camera' it just shows a blank screen. I've tried getting Win 8 to 'see' new hardware, but still nothing. If you have any ideas of things I could try. I'm happy to give anything a try.

 

You could try the Windows 7 driver and run it in Compatibility mode when installing. Aside from that, I am unsure of any workarounds for the webcam driver. Sometimes installing a driver in Safe Mode solves compatibility issues, but in this case, I don't think that would fix it.

Try running the driver installer in compatibility mode (uninstall the current driver first from Device Manager). Let us know if it works.

 

I will try that, but as I can't see the drivers to unistall them I'm a bit stuck. Would running in safe mode make a difference to whats listed in the device manger.

I'm actually thinking of doing a Win 8 re-Install and see if the camera is picked up. If not I would imagine it's a hardware failure. It's only 6 months old, so back to Asus for the second time. Are all Asus's built this way?

 

No, Safe Mode will not list more or less drivers in Device Manager. When you have Device Manager open, click on View > Show Hidden Devices. If you still don't see the webcam or a device that looks as though it could be it, then not only does Windows not recognize the device, it doesn't even see it.

Try the Windows 7 driver in compatibility mode and let us know what turns up. Asus are solid-built notebooks for the most part. The driver issue is more likely caused by the component manufacturer not having a driver that's compatible with Windows 8 yet.

Also, try running the Windows update tool, and see if there are any drivers/updates available for your Hardware.

 

HI, I got it working, hurray. The way I did it was to use a hardware/software list program to show everything installed etc. The camera showed up. So I knew it wasnt a hardware fault. The chipset set had two drivers, one had a yellow tick. So I restarted in safe mode and uninstalled it the driver. Restarted normally and bingo. Please note. I had to use the Skype for Desktop as the Win 8 version does not recognise the camera.

Thanks for taking the time to help, much appreciated.

 

And as always, thank YOU for posting your findings. :thumbsup: Glad you got it working!