Asus Zenbook UX430UA touchpad problem

I like this laptop by far but this touch pad keeps annoying me. Sometimes it glitches and cursor moves too fast in unwanted directions for a few seconds. This can repeat after several minutes.
I mean, for 1k$ machine, srsly?
Do you think its hardware or software?
I tried reinstalling Precision TouchPad, didn't help.

 

Unfortunately, this happens to all metal case laptops from Asus. Return it if you can (and buy another model from another brand).

Mine is a UX310CA, same problem. But I can't return it because I moved to another country.

I'm not sure, but it seems to be not software related, but hardware. I tried with Windows 10 and Linux (Ubuntu and Arch), same results.

I would like to find a solution for that... I wish someone can help us. =\

 

Cursor moves like crazy too?
I bought this laptop in another country, as far as I know Asus has global warranty. I just wish this was software, behavior is too strange to be hardware - related.

 

Yeh, moves like crazy... and then, if you leave it alone for about a minute, it backs to normal.

Then, after a time (could be minutes or hours), here you go again. This happens in Linux, Windows, what ever... no software related.

So, you bought in another country? Same boat then...

I guess the warranty will not help us, because I saw some comments in a youtube video of this issue... they said the laptop returned with the same problem after sending it to Asus.

Maybe it is a design flaw that needs a non conventional solution, I heard something about disassemble it and remove some kind of plastic envelope in the touchpad, but I really don't know.

=\

I will never buy Asus again, neither laptops or smartphones.

 

Well, this is very sad. From one of me most popular laptop manufacturer. I wanted to buy ux410 but then decided to add some money to buy 430 =_=
Same here, I think my next laptop will be Dell probably

 

Here is another victim:

http://forum.notebookreview.com/thr...0u-touchpad-horrible-touchpad-options.805566/

Maybe we should contact Asus for an answer to this problem.

 

Well... according the support: "you should update drivers".

I installed Linux again and everything is fine, it still happens but I don't notice so often.

 

running windows 10... I have the latest drivers... the problem exists.

 

Yeah... there is no solution for that, sadly.

You should try Linux.

 

I also have the same case with Asus ux410uqk. After many install, update driver. I removed the battery and inserted it again, the touchpad reacted normally. But after a while, it is faulty.

 

I don't think this is software issue... I think it's hardware-related. Besides, "You should try Linux"... is not a valid option. Linux is not a viable solution for PCs used for running businesses. One may argue this but look around... here in N. America, virtually no one uses Linux for business.

 

Does this occur, with and without the touchpad driver installed?

 

I've recently bought the ux410ua without dedicated grapchics. The touchpad works but It gives the sensation of not being smooth at all. It is like if the Asus were a low end device in certain aspects. Overall, with an ssd and another stick of 8 gb of RAM, this laptop performs quite good

Enviado desde mi Redmi Note 4 mediante Tapatalk

 

I have similar problem with precision touchpad on my new Asus Zenbook UX410UA. After a while (it can be minutes or hours) of using touchpad cursor is going crazy, jumps, speeds up, makes slalom or stutter. Laptop restart is a remedy then. It's intermittent and hard to reproduce at will. I tried to update and uninstall Asus PTP drivers but no luck, maybe a bit better on default system drivers instead PTP.
Many other users have such problems, here is similar problem from another user:


I'm not sure but i think that most of Zenbook series with new "precision" touchpad technology and metal case are affected in some way.
BTW. I found that there is no such problem using Ubuntu Linux.

The second problem is touchpad noise clicking on touch, but that is another story of this crap. In summary: Zenbook has got the worst touchpad i have ever experienced.

 

You need to update your TouchPad driver, Here you can go: ASUS Precision Touchpad V11.0.14

 

the problem is battery interference....
http://forum.notebookreview.com/threads/asus-zenbook-jumping-touchpad-strange-behaviour.814759/