Asus launces 24/7 support for ensemble and barebones!

Perhaps i missed the post somewhere. Asus has been experimenting with this for about a few months now and now it is official. All you happy campers can now call them 24/7. They expanded their team 5 fold as it appears. a word of caution thoughl. please do not call them with software issues. they will always tell you the same thing. reintall the windows!
ASUS Introduces 24/7 Tech Support

ASUS has always given you the highest quality notebooks to minimize RMAs. Our goal is also to give you an “ASUS experience” that saves you time. We are therefore introducing two major improvements : 1) tech support that is available literally any time you need it

Improved Tech Support Hours

For your convenience, the ASUS Phone and Email Support Center is now open 7 days a week, 24 hours a day. The ASUS Phone and Email Support Center’s mission is to give customers a better ownership experience. To reach tech support for your notebook whenever you need it, please call 888-678-3688 or email http://vip.asus.com/eservice/techserv.aspx

 

Cool, does this apply to all divisions ? (Mobo,etc.)

rein stall

 

My computer just broke today. LOL.

Wont power on.

I bought my computer from btotech.com Should I ask Eddie for help figuring out whats wrong first, or call this number?

 

Thanks to eddie from geared2play.com for emailing the solution to my problem.

For some reason the computer wont start when the battery is that low?

I removed the battery with it plugged in, and then it started.

 

Is this for RMA's as well. I shipped mine out March 6th and yet to hear anything on it. I guess ill give them a blast and see.


wp

 

this is only for rma and support. it depends how you sent it back to them. if you sent it by ground maybee that is why especially if you ar eon the east coast. it may have never got there. it is a good practice to track any boxes you are sending. typically their turn around with MOST laptops is jus ta few business days.

 

I called the number using option 4 and got a recoding saying there hours are 7:30 am to 6:30 PM Pacific time. I have left messages and they can't seem to return them or E-mail me but I am going to keep trying.

I'm going to follow up with Fed Ex and I think I might talk to Visa as well. At this piont I'd really just like a refund and chalk it up to experience.

wp

 

yes makes perfect sense. follow a fraudulent chargeback against your reseller becuase asus didnt change their recording. Brilliant!! try calling off peak hours intead

 

I see from your last 10 post your a forum troll so this will be my last post directed at you.

You stated that the Asus support is 24 hours and sorry it is not.

"ASUS Phone and Email Support " I understand the no go on the phone its the no E-mail that I question.

Are you a dealer of notebooks? You must have something to gain but by your web site I didn't understand it. Calling you CC just insures if there is a problem that it is covered since sometimes there is a 30 day clause. SOME vendors like to stretch it out to beat out the 30 days knowing that.

Any way the facts are I called this morning at 10:45 am EST my new laptop was shipped yesterday and should be here this afternoon. It arrirved according to Fed X March 7 2007 so this will be a 2 week process by my account if it shows up today.

I'm going to consolidate my notes and do a post on my RMA experience to help others people understand the process.


wp

 

You must be a dedective by trade! Amazing! your craft is impecable! As a troll i must run and hide now before the owners/mods of this forums spot all 3000 of my posts here. My cover is blown, darn!

well gosh darn ya figured it out! Man i sure is glad this forum is mostly made up of dedectives like your self who bring light to the dark of day

 

Geared2Play's point was that you shouldn't punish the reseller for something that Asus is doing, which the reseller has no control over.

 

Well i guess my point is that I paid 1400$ for a lap top that since day one has not worked correctly so 6 weeks later i am still with out. I understand that the vendor (newegg) does not have control over what they sell but in the end they do have responsibilty.

So in the end I had to buy another computer since my wife does some at home page layout. So really im down for 2000$. Oh and the Toshiba lap top I bought and returned for a 15% restocking fee I just considered a rental fee. So in all I actually have bought 3 computers in the last 2 months so yes I'm starting to get a little frustrated.

Its working out I'm getting a new laptop. Of course it wont have XP so i'll have to buy another copy along with one for this Vista beauty Im using now (crashed 2'sx logging in here) and 4-6 hours I tried to get the old lap top to work. maybe I can write all these losses off


wp

 

out of the last 100 times that i have had to send whole laptops to asus they turned 99 out of 100 around in 2 business day. 1 may have taken a week. i dont know what you bought but asus does not take mroe then a week to fix and reship your laptop. either your laptop never got to them, or their return to you never arrived. in either case you should contact the rma dept within a week. not wait 6 weeks. their turn around is less then a week in the states for any product less then a year and even if over a year their turn around is still less then a week. you have a problem and it has nothing to do with how long it has taken asus to repair/replace your laptop