Asus office in Markham +9000

Im going to keep this short and simple. I have a G50Vt-X5, a refurbished notebook given to me by Asus as a replacement for my burnt-out G1S-B2. It has already broken down twice - once upon arrival and again two days ago. The first time it was the hard drive and this time it was the mother board. Both times i took the machine to the Asus office in Markham, Ontario. Both times the machine was fixed for free (the first time i had warranty, the second time i didnt have warranty (!!!)) in under an hour.
I dont care that the laptop broke twice - these things just happen. What i care about is that this company has gone out of its way to keep me as a happy and satisfied customer... which i am.
+1 for Asus.

 

+1 for service indeed.
out of curiosity, with or without an RMA number?

 

I've also had good experiences up at Markham, I have their direct # so I've called them a few times. They'd call me when they had the part I needed and when I'd go down I'd just be waiting in the waiting room for 5-15 minutes depending on what they were doing and I got my Z96JS back with a new LCD screen (a few actually because of a low brightness flickering issue - which they fixed by not letting you dim the screens all the way off anymore ), a replacement ODD and a few other changes over the years. Certainly better than having to go through ASUS North American Tech Support #. It could be a little more central - but it's 10-15 mins from my home so I can't complain - though if the 407 were a regular Highway it'd be better .

The only time they really screwed up was they ordered a low resolution 1280x screen for my 1680x1050 Z96JS once basically downgrading me to a Z96J/S96J - but I was right there in the room so I got it switched back in 10 minutes and they had a new order in with the right #. Otherwise no complaints .

Peter

P.S. They also replaced my ODD 2 months past warranty - good place, good people . Hence 3 years later I got another ASUS Laptop (the G51Jx) and I almost look forward to going back sometime... almost . Also bought an ASUS A696 PDA as well and no regrets there either, also got it fixed without issue - definitely worth it to lenient to keep or make a loyal customer .

 

Well i have an invoice on my hands and there is an RMA #.
Im glad to hear that im not the only one who appreciates great ASUS customer support.

 

issued on the spot or did you have to go through regular tech support? forgot to ask the last time i was there.

we appreciate it because it's an hour drive from anywhere in the GTA (minus rush hour traffic from toronto)

 

It's a great place indeed.
I had dropped off my G1S-A1 to get it fixed as it was 2 months past warranty over the past summer, and they managed to get it replaced for me. Got a G50VT-X5 replacement from Asus, it took about a month, but I finally yelled and screamed at them enough that they managed to get it to me even though I was on vacation at the time they sent it to me, they were 4 days late on the shipping. Sure I had to pay about $190 bucks for the parts which really I was just paying for addtional warranty and they just replaced the laptop as the G1S were unfixable. Lost out on my high resolution screen but ohwell can't complain much as I got a replacement laptop for a laptop that was out of warranty even if I did have a pay which I didn't mind.

And yes I'll continue to buy Asus products because Asus has always been great for me.

Markham service centre is a very good place indeed.