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    Asus repair service

    Discussion in 'Asus' started by matt_h1, Nov 15, 2007.

  1. matt_h1

    matt_h1 Notebook Deity NBR Reviewer

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    I know alot of people complain about repair time, but I think asus did a fantastic job with mine, I dropped it off on Wednesday afternoon, and by Friday afternoon they had replaced the screen, mobo, heatsink, and batteries. I think thats a pretty good turn around and good quality service.
     
    matt_h1, Nov 15, 2007
    #1
  2. Crusher16

    Crusher16 Notebook Enthusiast

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    I didn't have a problem when I sent in my laptop for screen repair. Sent it in on a Thursday, got it back the next Thursday.
     
    Crusher16, Nov 15, 2007
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  3. Virtu69

    Virtu69 Notebook Guru

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    :) Yesterday I got mine back after more then a month of waiting just to see that nothing has changed. 3D still has problems and lockups.. obviously depends in what country you live and if it is destined for you to have an asus.. :d
     
    Virtu69, Nov 16, 2007
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  4. Theros123

    Theros123 Web Designer & Developer

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    Well, the US probably has the best support... Free 2nd day air shipping!
     
    Theros123, Nov 16, 2007
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  5. matt_h1

    matt_h1 Notebook Deity NBR Reviewer

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    Yeah, I asked about that, they said its not normal but because I asked they will do free overnight shipping for me.
     
    matt_h1, Nov 16, 2007
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  6. 8rocks

    8rocks Notebook Consultant

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    What country ?
     
    8rocks, Nov 16, 2007
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  7. JCMS

    JCMS Notebook Prophet

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    From you to them or them to you?

    Asus Canada send it back with overnight shipping.

    I send mine on wednesday nigth, they got it monday and I got the replacement (i sent the video card) the next day. Although they used a $100 and less package and this is worth $200 but still
     
    JCMS, Nov 16, 2007
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  8. Mr.Pigeon

    Mr.Pigeon Notebook Evangelist

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    ASUS Canada is excellent. I sent my W3J in twice for repairs (LCD, HDD). Both times overnight priority shipping was free both ways and I received my laptop back within 48 hrs and 72 hrs respectively.

    Note that Canada's phone technical support is routed to their US offices in California, but the laptop is sent to the Canadian repair center in Richmond Hills, ON.

    Cheers.
     
    Mr.Pigeon, Nov 17, 2007
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