Asus support = awesome

so, i recently had several problems occur with my G1s, the cd drive didnt work, it crashed every ten seconds, so i sent it to them.

they call me and tell me that... my video card melted, at that point i was like o **** im so screwed, but then he said " not to worry, we replaced it, the hard drive, the optical drive and the motherboard, it is ready for pickup", o yea, i sent it monday, got it wenseday.!! sweet

 

Careful with the temps on the new hardware, then

 

will diddly do

 

neat

i wonder how it melted :O

 

you overclock or anything? or did it just melt? because that would be interesting to know if they would replace an overclocked card that melted

 

Well if they wouldn't be able to tell, they'd just replace it right?

 

Wow... 2 days! Thats great!

 

and if he's smart he wouldnt tell you now would he?

 

Great....what kind of gpu temps are you running? Those of us in the C90 world seem obsessed with gpu temps (cpu temps are no problem it seems), just like F150 supercrew owners are obsessed with gas mileage

 

seems asus deserves its high price

 

I wonder if this quality customer service holds true in other parts of the world, specifically Indonesia. I'm planning on purchasing a g1s, so it's comforting to read about this topic.

 

From what I've heard, their support in the UK and Europe is pretty bad, but it seems to be good most other places worldwide.

 

They changed the card I pierced using the wrong screw, so I bet they don't give a damn if he OCed


Overclock isn't killing warranties like it was in the old time anyway. Asus even has overclocking utilities that COME with the laptop (at least c90s, but VGA enchancer works on any other right...?) Compagnies like XFX, BGF and eVGA even cover cards that were burned overclocking, as you as you didn't voltmoded them.

 

In general, do ASUS laptops have heating issues..wondering since I might buy ans ASUS.

 

No.... just the G1s/G2s/Other versions and C90s obviously get hot because they are gaming laptops...

 

ASUS support in the Netherlands is at least average btw. Maybe above.

 

wow, that is amazing i should really look into overclocking my notebook, i thought it automatically voided warranty when you overclocked!

 

Technically, for an ASUS ensemble (i.e. not the C90) probably overclocking is doubtful practice, and if provable might provide grounds for them to deny you warranty service.

The thing is it's nearly impossible to prove, unless you do it the "hard" way with changing BIOS settings etc.

Also, I don't think the techs care too much... they just check what component is bad, change it, and then let the computer go on its way.

 

yah, i figured out how to overclock with rivatuner, but there is really not much point in me doing it with just playing CSS and an older command and conquer game (Generals) so i put it back to how it was. Maybe sometime if i want to play a newer game that is really demading ill consider doing it again.