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    Asus technical support

    Discussion in 'Asus' started by wawawa, Apr 20, 2005.

  1. wawawa

    wawawa Notebook Consultant

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    Does anyone ever request helps from Asus's technical support?

    What is the quality of their service?

    The reason why I ask is because I dropped by other forums and it seems like big companies like Sony and Dell are really bad with support. So I am just curious about Asus's [:I].

    Also, what is Asus's dead pixel policy. I know the V6V has the zero dead pixel policy. What about other models like W3v?

    Thanks
     
    wawawa, Apr 20, 2005
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  2. startech

    startech Notebook Consultant

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    ASUS COMPUTER INTERNATIONAL
    LCD PANEL ZERO BRIGHT DOT GUARANTY POLICY
    DATE OF REVISE: March 16, 2005

    Subject: Revise current LCD " Dead Pixel " policy in order to meet this year's need and Reduce some confusing or argument, also standard the process follow by the Headquarter.
    Target model: ASUS branded notebook ( ASUS ensemble ) with selected models ( WI / W2 / V6 ) only.
    Cover Period: within first 30 days of notebook purchasing based on End User's Purchasing invoice date.
    Content: Customer who purchase selected ASUS branded in North America with " ZERO BRIGHT DOT FREE " ( ZBD ) guaranty service covered eligible for ZBD free LCD panel exchange claim within first 30 days of purchase, the first 30 days' period direct apply to the end-user, any claimer needs to provide the invoice to prove it within first 30 days.
    End-User may contact our notebook technical support / RMA Service Rep. For returning notebook's LCD panel exchange; this service will not imply to the " DOA " , which means no REPLACEMENT / CREDIT can be claimed.

    This guaranty service program only covers FIRST 30 DAYS OF END USER
    PURCHASING, any claim case if over our guaranty period, then will only treat as regular RMA process, and will not accept any ZBD LCD panel exchange, ASUS service only focus on functional repair (there is no ZBD will be offer even LCD replaced).

    There will have $50 service charge fee to the user who insist to have LCD panel exchange with ZBD over our first 30 days guaranty period.

    Regular LCD Panel Warranty:
    If any of those after 30 days' claim meet following category then will allow to have LCD panel exchange but not ZBD guaranty:
    a) over 3 bright dots or 6 black dots or 8 mixed bright and black dots in total,
    b) 2 adjacent bright dots or 2 adjacent black dots,
    c) 3 bright and / or black dots within an area of radius 7.5mm.

    For those models not covered by " ZBD " guaranty service program automatically imply to this " Regular LCD Panel Warranty " and start from the first day of the notebook purchase.

    Note: This regular LCD Panel Warranty's LCD panel replacement is not ZBD guaranty; it is follow by the industry standard.
    NOTE: this policy will effect from January, 2005 with factory serial number start with " 5 " on selected ASUS branded models.

    Thanks,
    John F.
    Media Specialist / Internet Sales Associate

    25 Years of Technology & Service
    All our Asus laptops can be custom built to your specifications.
    724-962-0566 x106
    www.starpcs.net
    www.stipc.com
    The Unofficial Asus Laptop Forum : http://startech.proboards24.com/index.cgi
     
    startech, Apr 20, 2005
    #2