Asus z70va still exhibit red ghosting issues?

.... no and where there is, we'll let you know. As far as my last comment goes, that's their current stand. This red ghosting issues has been limited a small number of units and Asus has given us their promise that most all of the units are absolutely fine but have shipped out some replacement panels just incase we run into an issue and need to swap out the screen during build. So far they said there may be a defect on some of the screens but can't verify that it's a refresh rate issue yet (Taiwan didn't finish their tests), but they can say it's not normal and most of the systems don't have the problem.....

I don't know if that helps.

 

Good news on my situation with the Red Ghost...it seems to have worsened, but I showed my reseller Adrian my unit and he saw the ghosting and immediately called his superior and will talk to Asus next week. He's going to be talking to some Asus representative on Wednesday here in Toronto.

He said no promises as it is up to Asus in the end. Also with the creaking he said he'd check it out. Great news to me, since I thought I was going to have to live with this forever, even though it doesn't bug me much, it's still something I paid for and would like to be as close to flawless as possible.

Well my reseller is on my side and hopes others will also follow suit and contact Asus as he said the more resellers contact Asus about this problem the better the chances of Asus acting on this sooner and more seriously. Great to know Adrian thinks of the ghosting being more serious than I think it is.

 

Lol yes that is indeed great news. We just almost dug ourself out of this mess after replacing about 2 dozen screens and still a few on the way back pending. It costs an arm and a leg and i dont blame your reseller for waiting on asus. After taking a loss this month between this and the **** z71v batteries i am starting to regret offering advanced replacement.

 

OOh how i wish this was true. Fact is the truth is far from it. I know that atleast 400 units were sent out with this problem not only from us but from various resellers including your self. Either your customers are just not reading forums or you reallyt lucked out. If i had to make a guess i would say it was atleast a thousand that have this problem out there circulating around. Asus is finally starting to take action. Within the month i expect a ful "rectification"

 

haha, don't regret it Eddie, that just shows what kind of a businessman and what kind of business you're running. One that puts customer's first~! How Korean of you

If this happened in Korea man would there be an uproar...everything that is bad about some restaurant or business is put up on the internet here and there and then rumours spread and those businesses close down. So in Korea resellers go way out of their way to make the customer happy.

Over here in North America, unfortunately things don't work the same way for many reasons that are just the norm over here.

cheers,
Mike

 

I am not asian. I am urapeing. but i do frequent suchi bars and drink sake by the gallon. I am gonna get in trouble for that one

 

this might sound really dumb, but from what I've been reading, the problem occurs after some hard gaming. Two people said it occured straight after playing HL2. Sounds a bit strange to me....

Dont asus use the same screens in more than one model of notebook? If so then shouldnt this problem be seen over a few different models not just this one?

btw, what is the resolution of this screen?

hope you all get it fixed really soon!

*hugs my asus*

 

Dude, mine has red ghosting along the bottom (really really bad on the left side), and after the machine was off for 12 hours, i just turned it on and tested, and it's as bad as ever...

The screen also has a odd "smudge" on the other side...

But, I now have to go a couple of weeks without the notebook, because of a manufacture issue =/

This blows.

 

Once again. The resolution is a new good screen. It depends who you go to. Most resellers pass this on to asus. A few of us handle these problems our selves. A few weeks? Why so long?

 

LOL Eddie...get it right if you're gonna get in trouble for something...I said Korean not asian, as us Koreans like to distinguish ourselves from the "OTHERS", we're elitists. hehe watch me get in trouble for this...

Get it right...it's Kimchi, Korean BBQ and Soju, not Sushi and Sake...sake is rubbish

Anyways...crap I'm gonna get in trouble for off-topic banter....T_T

I have no idea how LCD's work....well I do, but not enough to make any comments about the technology, so I will say just this...maybe the hard gaming had something to do with it?.....I doubt it though...probably just a bad batch, which reached many, many, many resellers.

Oh yeah I still haven't heard from my reseller yet as he is meeting that Asus dude this Wednesday.

Cheers,
Mike I still do NOT fear the Red Ghost...he/she/it can go shove a bat up his/her/its #$@$@#~!!!!

 

Oooh ye? Well tell it to the guy who served me some sake in a big budha last night and started speaking chinese after i said "knee how". They make a mean fried icecream though which apparantly you really shouldnt mix with everything on the menu. I am about as asian as a camel is canadian btw

 

Oh well yeah, the chinese are trying to get into the trendy sushi business, because it's what's in demand right now, but yeah majority of the sushi shops you go into will be owned and operated by Koreans and a few japanese...the chinese that have opened up shop...I suggest NOT going to those places as they don't know how to properly make sushi and all the korean/japanese dishes...I suggest finding another place

Sorry about the off-topic post

Cheers Eddy, and try some Soju preferably Charm Soju from my hometown Daegu
Mike

 

Hey guys...I don't know if you guys ever checked out the "often visited" Asus forums...hahaha...but someone has posted the Red Ghosting problem there...and yes he's the only one ever to post in the Asus Z70Va forum...his name is Steve...I found this quite interesting..

Maybe we should bombard that specific forum with everything we have said in these forums?

http://vip.asus.com/forum/bbs.aspx?SLanguage=en-us&model=Z70Va

Just a thought...

Cheers,
Mike

 

dude, i noticed this yesturday and was thinking the exact same thing. If we take the problem "home", we're bound to REALLY catch asus's attention.

 

Has anyone tried these tests?

Free "Pixel Persistence Analyzer"

http://www.benchmarkhq.ru/be_monitor.html

and

http://www.prad.de/en/monitore/ghosting2.html

I compared my Sharp 17" LCD monitor and the notebook. Some differences. I see some red ghosting when watching DVD movie titles change on the Asus, but my two tests still came out fairly close.

 

the pixel persistance analyzer was pretty cool. i got 13ms, 13ms, and 23ms. So would that be my pixel refresh? If so, then that's better than spec, which is nice (means I get over 43fps at slowest and over 76fps at highest, which is pretty good).

 

flaxx...that pixel persistance analyzer is kinda sketchy since people's eyes are different, that chase test is sketchy...I saw trails, or to the best of my ability with my eyes, and couldn't get it down past 35ms...if you got 13ms 13ms and 23ms, then wow...maybe I have a crappy screen....

Cheers,
Mike

 

lol that person who posted on the asus forum was me!
I was surprised none of you guys posted before me. Lol, i say we all head over there and post a couple times to give asus a little kick in the butt

 

LOL...why didn't you say it was YOU, a member of these forums earlier???

I kind of assumed that it was most likely a person from these forums...

Yeah I'm gonna head over there to post right NOW~!!!

Cheers,
Mike

 

StevieBoy...I just posted a reply and commented on the issue...hopefully everyone will head over there and post something....just like we are doing here.

I wonder if they even read the forum posts...hrmm....they being Asus folks.

I don't know if this will do us any good, but maybe it will?

COME ON PEOPLE LET'S BAND TOGETHER AND POST LIKE CRAZY OVER THERE~!!!!!

Cheers,
Mike

Let the battle begin...

 

Looks like not much of a battle to be had thankfully. My vendor said that Asus is replacing those screens. I am in the process of returning. Was given a choice of removing drive, cpu and mem and sending directly to Asus or send all back to vendor. Vendor acknowledged that it is a known issue at Asus.

 

What a surprize. Your vendor is suposed to take this notbook back thats why asus tells you to take the parts out. They are not required to take it back but they will not decline rma either. Talk to your vendor. It is a dealer product and dealer warranty unless you are in cali and your vendor is on the east coast.

 

Say what? So it's official now? Asus has said that they will replace all Red Ghosting screens???

I hope this is not just a reseller specific solution based on how many units the reseller reports as having this problem to Asus.

Cheers,
Mike

 

I did not say that. Asus policy is still "take it up with your vendor". Your vendor HAS to take care of this issue or they HAVE to find a means to take care of this issue if not with them. In other words your vendor HAS to broker the rma with asus for you if they do not wish to handle it them selves as they are suposed to. But what do i know i am just Eddie Spaghetti

 

LOL Eddie Spaghetti...the question was directed at donster, DUH...

I have faith in my reseller so I should be fine... *crosses fingers*

Cheers,
Mike

 

Eddie Pasta, you are right, vendor brokers the RMA for you. I live close enough to drop off at Asus HQ in Fremont myself. I have to weigh the time, expense and downtime and take the least painful course. I don't see how I can come out even on the deal in terms of time/money. I bought Asus and paid a premium to avoid this very type of thing. (My wife is laughing at me.)

That said, I try to remember that the best selling book of all time states "By the same measure that you judge you too shall be judged." So I choose to cut some slack and work with people as much as possible. I run a business too, and you know, ..... happens.

 

Well the procedure would have been similar if you had bought it from me. Since you are in cali and we are in NY and asus is in cali you would basically have to wait for asus to approve rma. I Am only speaking for those unfortunate few that were not aided by their dealer in a timely fashion that do not live close to asus. I dont know why she is laughing at you. Yes you got a bum screen but other then that you should have faith as the service you should have received was probably "above and beyond the call" and very fast too. As for time and money.
1. We send return labels for any rma to customers to return the unit prepaid with free pickup and asus will do the same if the rma is through them for this particular issue
2. There is no expense to you other then the few minutes it takes to get insturctions and to call your dealer.
The only expense you should have had was a few minutes. Not too bad in my opinion.

 

*** UPDATE ***

My reseller rocks thus far...Adrian Ray over at PacificNotebooks just gave me a call, like 1 min ago...he called to let me know that they didn't forget about me, after about a week and a bit.

He said he had spoken to Asus and that this wasn't the first time they've encountered the problem...DUH...he said they're working on getting me a replacement, it's just gotta go through some processes and "stuff" he said. hahaha

So this is great news as my reseller is working on getting me a replacement...yes I know nothing is certain or 100% yet, but still better than being in the dark.

Instead of e-mailing me he CALLED. How great is that!?!?

Crossing fingers on a replacement.

Cheers,
Mike

 

.... that's good, but as far as "great" .... you must normally be used to dealing with some pretty below average people. To calm your nerves, this shouldn't a "hope" type of thing... As soon as they can find out what happened, they'll know what needs to be replaced and know how not to get them in the future......... at that time Asus will be able to send out good screens for replacement, without worrying about another issues arising. The screen is defective and it is and will be Asus' responsibility to make sure your dealer replaces it..... so don't worry too much.

 

Asus called me with instructions.
Delivered my newly stripped down wayward silicon to the arms of the mothership. I wanted to wait at Asus for the replacement screen to be put in (it was hinted as a possibility from my contact there) but no cigar. I was told standard turn around is 48 hrs, may be ready in 24 "if I really needed it". Translation - "beg me". I decided to not get my pant knees dirty by begging and asked them to just do their best. Figured if I have to come back what difference does it make. I am sure that they would ship it by the way but if I am in the area I might just go back and get it.

Remember, mine had the split screen video problem (cable connector) so they will have to figure that out too.

When you guys play a DVD do you have about 1/8 inch of color bands vertically down the right edge of the picture? I did.

I am giving you guys the play by play not because I am biting my nails here. We need to let them go through their normal process - but just thought y'all might be interested.

I run a lot of Asus hardware and it has all been flawless up to this point. This is all quite a suprise. No rub on my vendor either - he would have taken over. This just saves me about 5 days. My wife is laughing because I am very carefull buyer and self proclaimed genius - this just brings me down to earth a bit.

 

back to the topic, does Z70VA still having ghosting problem? I am trying to sell my M6 and get the new Z70VA but affraid of the ghosting problem.

 

Issues resolved. Picked up unit from Asus today. 24hr turnaround is very good. They replaced screen and motherboard, since I had a bad connector on the board.Of course it would have been much better if none of this would have happened, but in light of the circumstances Asus and my vendor Ken Lee at Gentec Computers ( http://www.gentechpc.com) did everything possible to correct the issues. I was waiting to see the outcome before knocking or praising anyone.

I still have the very minor thin vertical color bands on the far right of the screen when playing a DVD. Not a big deal.

I am thankful for this forum, because without it I would have probably not done anything and lived with the issue and felt that Asus was turning out poor products. I hope they actually seek out the problem screens to prevent that opinion.

For those who are wondering if they have this issue, it is very clear at bootup in a couple of places. After the Centrino logo blanks there is the red ghost, and also when XP is loading there is a period of black screen. Just move your mouse arrow around on that black screen before XP finishes - the read mouse trails are very evident. A darkened room is helpful.

This is easier and more effective than the screen diagnostics links that I posted.

Flashback - my last portable was the Osborne back in about 1980. 64K ram, two floppys, no HD, and a X80 Cpu I think. Paid about the same as for this notebook.

 

M6POWER...do not let this Red Ghosting issue from preventing you from purchasing this notebook computer...the problem when not as pronounced, doesn't pose a problem with using it. Just don't look so hard for it when you use it

You will be happy as heck when you get this machine.

Just take the plunge...the Asus Z70Va plunge, not the Nestle Iced Tea plunge haha

If you are so deathly afraid of this problem, go buy one from the many vendors on this forum that have already received new batches of screens that don't have the problem, like Eddy over at geared2play, or Danny at CanadaSys, Adrian at PacificNotebooks, where I got my system from and Justin at Proportable.

There are still a few vendors I haven't mentioned, but hey you can't cover them all. You can't go wrong with any of those guys they're all great~!!!

Cheers,
Mike

 

Yes Shampoo, I want Bluetooth, 1680X1050, ATI X700 128MB, dual channel DDR2 and I am going to get one, it’s just sad that I only had my M6 less than a year and it’s now seem obsolete, at least, to me it is.

I feel better now after reading Donster's experience of how his vendor and Asus take care of his problem, actually I got my M6 from GenTechPC too and they are very nice people to deal with

I'll soon change my user name to M7POWER.

 

no, stick to m6power... m7power would be a z71v owner

 

LOL, yes stick with M6POWER...and what? Your M6 isn't out of date, not by a long shot, unless you're a heavy gamer on your laptop, which is a bit strange, to me at least. Some games are fine for laptops but not all games. I would never play a first-person shooter on my laptop, but RPG and such are fine.

Sweet, good decision on taking the plunge~!

Oh yeah you know your M6POWER name kinda seems like you've taken it from that razor commercial. Gillette I think, M6 POWER~! hahaha all in green....

Cheers,
Mike

welcome to the Z70Va community~!!!

 

That’s not good, that Z71V owner should’ve choose Z7Power as his user name, I think I’ll PM him about that….

Yes Shampoo, I am a heavy gamer, I just can’t play Battle Field 2 on 9700 64MB, it’s just so slow and graphics are not that great.

You mean Gillette Mach3? I think I just found a new user name : Mach7Power.

 

LOL...you guys are hilarious.

Yea M6POWER, don't fear "the red ghost"... it would seem that the red ghosting issue is dying down. I think Asus is shipping out good units now.

the name "M6POWER" still works...since the Z70Va is technically the same thing as the M6Va...

:asus:

 

Can Someone explain the "colored Band" we are seeing when Viewing DVD's????

Is this normal????

If I change screen ratios, it goes away, but if I leave it default, I have the Line on the Far right side....

Is it just a driver update thats needed??

 

dude, it's not that another user took it... it's that in north america they're named the z70va and z71v, but the real model names are m6va and m7v respectivly (you can look in CPU-Z or BIOS, etc). So stick with m6power, cuz the m7 laptops are the z71v and z71a.

haha, and the whole gillette thing is funny. haha

 

RK,

For the colored band issue see the "A70VA Vertical Lines During DVD Playback" thread.

 

Strange, I don't see any vertical lines during dvd playback...hrmm

I'll take a gander...I only see some colours when playing back videos I've downloaded off the internet, like korean dramas, anime, ripped movies, etc, and this isn't all the time.

Doesn't bother me.

I watched irobot with my girlfriend and I didn't notice any lines on the sides of the screen. Lucky me? I dunno but I hope you guys sort that out, as it could be annoying if it's always apparent.

Try updating screen drivers? New media player, codecs?

Cheers,
Mike

 

wish it's not another problem we have to worry about...but I think Donster solved it...

 

The vertical line is a driver issue. If you change decoders you will see that it goes away.

 

I thought so.

 

so what is the update on the red ghosting issue?

has asus been able to determine what is wrong with the panels and are they replacing them yet?

 

I don't know if asus has stated it yet but with my reseller they have come to an agreement to replace the entire unit not just the lcd. And my unit was picked up today.

 

Asus isn't replacing the systems... if your dealer sent you an entirely new system, it just means they are changing the screen out when it comes back and then reconfiguring it and selling it to someone else. That may sound good to you, but technically is not a great service because if they'll do that someone else, they could have done it to you. If they are taking the system back and telling you that you're getting a new system.... I wouldn't be so sure. Since Asus isn't going to do anything but hand out new panels, someone is going to get the "used" laptop.

 

Unoficially asus is replacing the panels for dealers and a select few end users that had the rma brokered by dealers. Asus is not sending you a new system unless they needed to keep your for further testing which is poinless because the determination that the screen and only the screen was bad was made over a month ago by yours truly
Consider the issue rectified,

 

So to sum things up for others who are going to ask this same question...GO TO YOUR RESELLER as it depends on your RESELLER.

There.

Cheers,
Mike