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    Audio not working UX31- need help

    Discussion in 'Asus' started by dasda, Mar 13, 2012.

  1. dasda

    dasda Newbie

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    Hi all,

    Audio has stopped working on my UX31.

    I've reinstalled intel and realtek audio drivers with no effect and tried an earlier windows restore point. I can see the audio bar moving in the audio mixer but no sound through the speakers or headphones.

    USB port on the left beside the headphone jack look a little bent inside and I'm worried this is a hardware rather than a software problem.

    Can anybody talk me through this?

    Nearly a hundred views, no replies. Any help here would be great. I don't really want to ship my lappy back to asus for a month or two!
     
    dasda, Mar 13, 2012
    #1
  2. tijo

    tijo Sacred Blame

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    If drivers and system restore did not fix this, it's likely a hardware issue. You could try a full reinstall of windows, but i doubt it'll do any good.
     
    tijo, Mar 13, 2012
    #2
  3. dasda

    dasda Newbie

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    Oh dear, I was hoping that wouldn't be the reply! I'll try a reinstall. Thanks
     
    dasda, Mar 13, 2012
    #3
  4. dasda

    dasda Newbie

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    It was the usb port, it looks crooked inside the port. When I push downwards on a usb pen inserted into it, the speakers start working.
     
    dasda, Mar 13, 2012
    #4
  5. j88234181

    j88234181 Newbie

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    I have the same problem! How did you resolve it? Thank you in advance for letting me know!
     
    j88234181, Jul 2, 2013
    #5
  6. Prostar Computer

    Prostar Computer Company Representative

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    Not much you can do if the port is physically damaged. Either a new USB port will need soldered or the board will need replaced.
     
    Prostar Computer, Jul 2, 2013
    #6
  7. kimbo393

    kimbo393 Newbie

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    Same here. Left USB not working + sound device not found.

    However there is one difference: It just came back from being repaired. for the 3rd time....
     
    kimbo393, Aug 29, 2013
    #7