Audio-out problem on Z70V... ideas?

I've had a on-going problem with my audio-out.... essentially the laptop speakers stay on when you plug anything into the audio-out... ie. speakers, headphones etc...

I have no idea how to fix it. It seems to be a hardware problem as it persists after a format... I've been talking to ISTNC as they were the ppl I ordered through and they tell me that it is a problem that a few of the systems have had. His has contacted asus and sent some units to them. I was wondering if anyone else has had this problem and knew of any fixes... or if Justin knew of this problem and how to potentially resolve it. Any advice would be great... asus seems to be giving no response to Rick @ ISTNC... this is pissing me off greatly O_O thx 4 any advice...

 

Oooooooooh my goodness that must be the most annoying thing in the world. You can't really listen to music or play games with sound in a quiet environment

I'm thinking that has to be a hardware issue, as drivers don't handle the switch from speakers to headphones, or do they? Justin/Eddie?

If ISTNC is handling your system since you bought it from them I'm sure they will resolve your isssue soon. No worries mate

Cheers,
Mike

Oh yeah maybe try a bios update with audio driver updates? Maybe?

 

yeah it is hardware.... tested and sure... (if a reformat proves that... i think it does...) yeah ISTNC is doing its best but asus is taking its sweet time... arg i was hoping justin would help. thx 4 the reply dude... kinda getting dishearted after it fell so far behind the other posts... hey actually... u just gave me an idea... maybe the problem was a cause of the bios update... O_O that would explain some stuff i guess... as it was working initially... do u know how to roll back bios drivers? Is it the same procedure for an update? O_O if this works i would be soooo happy... >_< u have no idea!

 

You have to make a bootable CD.
Do a search in this Asus forum...there was a thread about rolling back BIOSes involving the M6Ne

 

the same problem we live with our w2v's, too..
i'm sure it is a hardware problem

 

O_O its on all w2vs? WTF! O_O ASUS BAS!@(*#Ds... O_O Aurora do you think it may be bios based? How do u make a bootable bios cd? Just copy the bios file on to the cd and make it bootable? And then use the flash function in the bios?

 

Like I said... you have to find the thread. I'd try to find it for you...but I'm in the midst of studying for my bio final on thursday

 

hehe.. i have a commerce one on fri... O_O havent really started.. should probably... yeah i found the thread, it just says that he did it not how to create a bootable bios cd...
http://forum.notebookreview.com/showthread.php?t=13237&highlight=rollback+bios
i assume that was what you were talking about?

 

The usual way that insertion of a headphone plug disconnects the internal speakers is by the plug itself opening electrical contacts - a simple mechanical switch. Maybe this has been replaced by some clever electronics which detect plug insertion, but I doubt it.

Having said that, I've just looked in the socket of my W3A and can't see any obvious mechanical switch. I did see a lot of dust, so this socket must serve as one of the air inlets into the computer!

Anyway, I would strongly suspect a mechanical problem with the socket. Just make sure that the plug is fully inserted and also make tests with different plugs.

John

 

I've tried many plugs and Im not sure how to open the computer to acces that part anyway. Its kind of deep into it as far as I can see and besides once i did open it i would void any asus warrenty and who knows i might even end up screwing up more... especially because i dont know wtf is wrong with it anyway... but yeah its almost for sure a mechanical thing... i just whish asus would deal it with already O_O (it also sux immensely that asus seems to have disbanded their vancouver service center... so i have to send this thing back to North Carolina or California... O_O or Toronto....) arg... Justin any ideas?

 

How does making you wait for asus rma or a posible solution justify as "doing their best". The best is to take the notebook and replace the audio dj as thats where the ports lie if asus has no immediate alternative. If you have to speak to asus about every problem then you will have to do your best everytime. You can request a new system or a new audio dj. Your vendors warranty states that "all systems will be shipped to them for repair". You shouldnt even be here posting about a posible solution from asus the solution and repairs are suposed to be done by your vendor. The only solution is to fix it and according to your vendor they are responsible to do so. You may want to point that fact out as a solution from asus may or may not come around. The answer to your question is known by those who self service the notebooks. Asus is not responsible to help you here. This has been their policy for way over a year now.

 

so your saying its ISTNC's repsonsibility to change the audio dj out or change the notebook or etc? They keep on saying that Asus is going to send them a fix etc... O_O and that I should wait till then... so is this ISTNC's fault? are they just bsing me? !)@(#*)!@(*# arg... this is annoying...

i dont really understand the reseller terms with ASUS can either eddie or justin enlighten me. this is what istnc has said:

we are authorized to make certain repairs, anything outside of that is handled by ASUS

and this is their warrenty:
http://www.istnc.com/store/notebook_warranty.php

I dont know whose fault this is but i have waited a month and nothing... this is SO !@)_#(!@_#) annoying...

 

I can only tell you what I and Justin would do. I cant speak for every reseller but as i know between my self and Justin we are the only vendors that self service instead of passing our rma to asus. Read your vendors warranty or a lack of it. I am simply telling you that it is asus policy for dealers to accept rma and service their notebooks. Those dealers that do not know how or simply do not want to accept the higher overhead involved with self service will inevitably "try their best". Yes asus will take your rma but do not expect them to be thrilled about it. But to make it short and sweet thats what i am saying. It is in their own written warranty. You may want to read it. I dont know how long you have been holding for a solution but if it was my problem you would have had a return lable within 24 hours of reporting it.

 

This applies only to them not us as we repair EVERYTHING from the screen right down to the guts. I am telling you what i would do. Becuase their warranty is not specific they have the right to treat your rma anyways you want but it does state that rma goes back to your vendor and round trip shipping is paid. Take it how you want it. I would have a phone convo with Rick and point out your frustration if any. He is an understanding guy and is willing to "bend over" for anyone wishing he do so from what i hear but he is suposed to take your rma if asus does not have an immediate aproval.

 

how would you have fixed this problem if you could have offered a return lable? would you have replaced the unit?

 

This is not a common issue and we only had several customers complain but after approving rma they never did take us up on the replacement so most just ignore this issue. We did have one of these come back a little while ago. The audio dj needed to be swapped as i recall. The unit it self does not need to be replaced. Audio DJ comes out new one goes in. This is dealer serviceable.

 

ISTNC stated that replacing the Audio DJ requires the replacing of the motherboard which is ASUS' responsibility.... is this not the case?

 

Read the above. I think i made it pretty clear that some dealer will not service their own product if it requires servicing the barebone. Rick is within his rights to tell you this. I wouldn't but thats me. To each his own i belive is the saying. I diont know why you are upset tho. Are you on the west coast? If you are then going to asus is perhaps the best thing in this case as rick is on the east coast. You will find its quicker in your case to go to cali if you live in cali. If you are east of west coast then i dont know why you have to go to cali. Also the rma should be aproved within 24 hours of report. You may want to talk to rick directly and ask for a quick solution here.

 

i live in british columbia, canada... so both suck... cali would have been nice... but i dont live there... could you answer the question a bit more specifically though. is the audio DJ attached to the motherboard or not? is it asus' policy to service mobos? are resellers not allowed to do this?

 

are you saying that after ppl could get their laptop fixed they didnt? I find that hard to believe... why would you want to leave your comp broken? O_O

 

Yep thats what i am saying. This is a relatively minor issue so alot of people either will live with it or hold of as long as they can. Out of a couple complaints and rma aprovals we only had one that actually used the return label we send to ship it back. The rest just decided to either live with it or wait a bit. If you are in canada asus will not service you without you paying shipping. Ist warranty says shipping is paid both ways. Does not mention country of origin which means there is no expense to you no matter where it goes. Contact Rick and have him arrange a rma. I was not aware asus allows international rma prior to now but thats prolly becuase we turn down most international orders. Audio DJ is not attached to the mobo. It is its own separate board. Asus policy is to service whatever dealer requests to be serviced as long as its not configurable parts. Motherboards can and should be serviced by dealers as well. Some dealers just dont want the overhead expense of labor to do this so dont be so sruprised that this is the answer you got.

 

well i bought it in the states but then moved here...

 

well rick seems to be confidant he can get a fix by the weeks end... ill wait till then but O_O _!@)#(_!@)( this has been annoying... i dont know who is right here... dont really care... its your word vs. his and its quite the reseller war... i dont care... i just want to see a z70v with a working audio port! O_O haha arg...

 

hahaha... asus' reply 2 rick @ ISTNC regarding the Audio DJ fix... will this ever end? O_O so Eddie you got the Audio problem to work by changing the Audio DJ? Could you explain how this worked to asus / rick so that they could fix it? I would be very grateful if you could.

ISTNC,

Can you tell me where you heard this because I have not heard of it myself?

We may ask customer to test using Audio DJ to eliminate Windows/software issues, but other than that, I can't think of how it is related to Audio DJ.

Thanks.

Sincerely,

ASUS

 

Dude
I am sorry man i cant sit here and tell asus how to do their job. Needless to say dealers know more and better generally. They get their reports from us not the other way around. I dont know why rick is asking them for help. He should be asking them for the right part not for a solution. I made my statement above. Its pretty obvious what i think. All these emails are pointless. There is only one solution. Send your nb back to the dealer and let them handle it as they should. There is no need for email tag. The audio dj incorporates the sound out/in ports. Pretty obvious what the prbolem is. Why are you even having this discussion. Your rma should have been aproved from the minute you reported the problem......
Also please edit your reply above to not include names and asus email. They are not responsible to provide timely and accurate service. Your dealer is.

 

Well unfortunatly the rma was not approved the minute i reported the problem and ISTNC cannot do anything until they get a fix from asus. And it seems that asus does not seem to think the audio dj is not the problem. I dont know what is. I dont really care... but if you have had this problem and have found a fix could you be kind enough to send it on to me or asus or rick? Do you really just swamp out the audio dj and all is good? If so then why havent they done this O_O arg.... wtf... anyway hopefully this will be resolved some time soon... thx for your suggetions and opinons, it has let me see more sides as to what is going on. I appreciate it.

 

Dude,...... I am not calling Rick and telling him how to go about his business. You should not be here talking about your troubles obtaining an rma from your vendor. You should take it up with him personally. I ve never had to ask asus EVER about how to repair our products. End of story. Call Rick and demand a solution if you need it now otherwise wait and see if he can help you. I am not a civil servant here. I helped you about as much as i could. You get what you pay for is the saying and you got exactly that. If you want something done you have to take action. I am not going to contact rick about this. Thats your job and its the dealers job to take your rma not asus. Asus does not warranty your whitebooks.

 

Audio Dj confirmed to be the problem. Must be replaced. This makes your job and everyone elses all that much easier.........

 

FYI, I got Asus to swap a new audio board for my original in my Z70V. I did the replacement myself, and it solved this problem. They offered to do RMA, as well (knowing, of course, that they don't sell these directly). It should be a documented problem now at Asus.

 

thx for the reply. I guess the guys @ istnc will do the same...

 

So did you just ring up asus or what? One of my friend bought a z70v, don't know where he got it from, and he has this problem. The laptop is about 5-6 months old.

 

actiually you probably would want to deal with your reseller but I guess in theory you could just go with asus. Which ever is easier for you...