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    Authorized service center?

    Discussion in 'Asus' started by gunnys, Apr 14, 2011.

  1. gunnys

    gunnys Notebook Enthusiast

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    Does anyone have experience working with Asus as an authorized service center? If so, how did you become one? Is it worth it?

    There are zero such centers in my state according to the Asus support site and looks like it could be a good opportunity. Getting any kind of response from Asus reps, support phone calls that get escalated to managers, emails to various people, etc has been frustrating to say the least...
     
    gunnys, Apr 14, 2011
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  2. Geared2play.com

    Geared2play.com Company Representative

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    i have vast experience working with customers who came to us after they had their notebooks serviced by asus or their asp. I will plead the fifth on this one. At the same time i know plenty of people who had a good experience. I am one of them. If you know what to say and what to expect typically you should not be surprised by any major service center.
     
    Geared2play.com, Apr 14, 2011
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  3. David

    David NBR Random Reviewer NBR Reviewer

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    From what I've heard, it's not going to be worth it. Asus is EXTREMELY stingy (fact). Pay won't be as competitive as other companies (speculation). They recently had to rework their internal organization and whether it's for the better or worse, I'll plead the fifth as well :p
     
    David, Apr 14, 2011
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  4. gunnys

    gunnys Notebook Enthusiast

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    Cust satisfaction isn't a problem. Our shop has a very large base of return customers for a reason. I do much work for clients that would rather pay (and void their warranty in the process) than wait for an RMA and all that good stuff.

    I'm looking at this as more of a way to expand our customer base. After all... no service centers in my area? Seems like almost-free advertising.

    Pay isn't an issue. Plenty of work done for other manufacturers in the past.

    Still a bad idea?
     
    gunnys, Apr 14, 2011
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  5. Geared2play.com

    Geared2play.com Company Representative

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    i am not sure if you realize it but they pay in peanuts, literally. way back when the oportunity presented it self i declined due to the compensation being far below expectation. what they pay asp to replace the mainboard is 5x lower then average asking price by a pro who has done it thousands of times. that leaves the question... who do they have working on these products if the pay is in peanuts. this goes for most major repair centers. dells gold level support are the exception to what i have found but they cost a pretty penny for the end user
     
    Geared2play.com, Apr 14, 2011
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