Bad news about my Z70Va folks

Well I finally left my notebook over at PacificNotebooks to have the screen replaced and have the creaking fixed, but guess what?

Asus said NO to both, so Adrian over at PacificNotebooks said there's nothing he can do.

*sigh*

He looked over my creaking again and said he'd take up another rma number and have them look at it again.

I looked at my screen again and tested for red ghosting...guess what, it's almost completely gone. Only a really, really small portion of the screen at the bottom left is affected.

My gripe is this, the problem was a lot worse before, but now that the problem has almost gone away I can't get my screen replaced. It's a good thing it's pretty much gone, but I don't know if this defect will have any adverse effects on my screen's performance. It could have dimmed my screen or made it less responsive or something like that. I don't have another Z70Va screen to compare it with.

Adrian even remembers how bad the problem was, but now that it's pretty much gone we don't have proof for Asus.

If I can't get this screen replaced, fine, I'm still happy with this laptop, but I really hope they can get the creaking fixed. Also the screen near the latch release does not fit together so it's moving about and right below the touchpad where the battery is, the chassis lifts off the base, you can feel it.

I am not one to knit pick, so I hope they can at least fix the creaking while it's still under warranty.

Hopefully I can go with Adrian when he meets up with the Asus guys to look at my laptop, so I can have a few words with them.

Cheers wish me luck,
Mike

 

I can't help you with your screen, but if there is a problem Asus themselves would surely fix it and I've never seen a case where they haven't...... I've even seen them replace certain things for people with a case of OCD where a bezel gap was something like a millimeter wider on one side over the other...... they've done some pretty amazing things - things which they certainly wouldn't do if they happened everyday - but needless to day, either you have a problem or it's only you that's seeing it. With a screen they have a reference display that they use to compare to ones that come in. If they indeed did that, then whatever you have has to be normal - even though you still see something. If it's really there then someone just didn't do their job.

With the "creeking" .... tighten up your screws.. this goes for the chassis that you're saying is lifting off itself and for the lcd screen where the hinges are..... it sounds exactly like what I've seen many many times on this M6 chassis and it can certainly be adjusted.

 

Thanks for the quick reply Justin.

My reseller Adrian is siding with me, but the Asus guy said he didn't see anything wrong so he couldn't do anything. Fine, seems fair to me about the screen since the problem is pretty much gone. The creaking is very apparent and Adrian agreed to have my system viewed by Asus again.

I'm just worried about my screen. Should I be worried Justin? Since it DID have the red ghosting problem pretty bad before, but is now pretty much gone.

I don't know how your Asus guys do it, but Adrian told me the guy just LOOKED at my screen, checked for ghosting and that was it. Didn't compare it to any other screens.

I hope I don't have to worry about my screen.

Thanks,
Mike

 

Mike,

Here's the thing....... are you in the US? If you are, your problem lies directly on the shoulders of who you bought it from.... let me make a couple things very clear.

1. the red ghosting was caused by a faulty chip in the lcd panel... asus replaced all panels - NOT just chips...... with the new panels with new chips...... so there isn't a factor of it "sorta" fixed it... you shouldn't see anything.

2. if you were our customer and your chassis had these problems - one I would obviously look at the things I already told you to look at because I know they are prone to loosen over time and if work was done to it - those screws were certainly loosened to take the panel out..... so just look at them. Replacement parts are available at a low cost and if the part actually "failed" asus would even buy them back from the dealer.... but it's not Asus' problem unless this was configured by Asus..... If you're in North America, again.. it's not Asus' problem and they are trying to push it off on Asus. If they see a problem and acknowledge it, it's their responsibility to take care of it.

..... again, I'd say that you can only go so far and if you're just totally anal (which a lot of people are and thats ok - including myself) ..... I guess you'd have to learn to try to understand... but if it's a big enough problem that your dealer sees it - they should fix it instead of running around like they seem to be. If you're close enough that you could go down and see them - this is like an hour job at best and that's if they had to replace the entire chassis... If a screw was overtightened - it is POSSIBLE that the screw broke right through the hole and if that was the doing of the dealer, they should replace it..... if it was your doing, some superglue in the screw hole should work like a charm.

 

He's in Canada, Toronto to be exact. Since PNotebooks is only here.

edit: Im guessing he went to SuperCom to get it looked at?

 

I have no idea where Adrian took my laptop, but he said he was going to show the Asus guys the problems.

Yes I'm in Toronto, Ontario, Canada.

So my question about my display is, do you think I will have any problems with it?

I have or had the red ghosting problem but it simmered down to a very small portion on the screen. Since it was a faulty chip in the panel shouldn't I have my panel replaced?

Cheers,
Mike

 

Ah... well Supercom is the Asus distributor up there and even though they aren't "asus", they are sort of an inbetween which keep the notebooks from having to go back to the US...... ideal it is not!

I can't see your display, so I couldn't really tell you.. if Canadian dealers are tied to supercom, which I think they may be since that's the whole reason Asus contracted them to "take care of problems" up there...

If you had a panel "afflicked" with with the "red ghosting" the "cure" was to actually give you a whole new panel out of the batch that came in AFTER samsung discovered the problem and verified the new panels were 100% clear of this problem. So, you should have also recieved a work order that stated quite clearly exactly what was done.

I'm not 100% sure how things work up there, but I know Supercom was contracted to fix problems as Canada's big distribution house for Asus' mobo's... but they did that so things wouldn't have to come across the border a lot which took a lot of time and money.... So technically, in Canada you're just another step further away from Asus and you may need to contact the US office to explain yourself and ask for help......... then maybe they can help push it along. It doesn't seem like an Asus problem as your notebook never would have gone back to Fremont...... for them though, Asus is a very good place to put the blame.

 

The only service depot 'opened' here is SuperCom, there are to be ASUS ones built in the next year or so, or so I've heard.

Best of luck!

 

Oh great...so I have to deal with the "middle man"...I hate doing that.

Oh well, I'm sure I'll be able to work something out with my reseller since I referred someone to them and they bought a Z63A from them.

Wish me luck,
Mike

 

Oh yeah forgot to add, Justin, they never had any work done to my unit. They just took a look.

 

Not like that, all our notebooks are sent directly to Asus service depot now, actualy started from almost two months ago. Asus has the jobs done very fast, 95% of these we got them back on the second day, no later than the third day, these are mainboard or LCD problems, for battery problems, we got a replacement right away.

 

... oh, well that's really weird and all systems with that lcd problem were directed to have the panel replaced with those new panels...... it's as simple as that. Call the US office and tell them that the Depot in Canada isn't fixing these things correctly.

 

If my reseller doesn't get the job done I will.

Thanks for your inside info Justin, you're always a great help to us here at notebookreview.com~!

Cheers,
Mike