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    Biometrics not working after windows 7

    Discussion in 'Asus' started by dbsimms63, Jul 3, 2010.

  1. dbsimms63

    dbsimms63 Notebook Enthusiast

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    I upgraded to windows 7 ultimate 64 when I upgraded my hard drives, but now I can't log into windows using the fingerprint scanner. I can use the facial recognition, but it works sporaticaly. Anyone have any ideas? I know the scanner is Authentec, and I'm aware that the utility that Asus originally used has changed. I also know windows 7 has a biometrics utility, but it is only good for accessing things inside of the OS. I have downloaded the Authentec TruSuite,and I have registered my prints, but it still won't log me on. It says there are no saved prints. I'm thinking that the scanner is looking in a different file for the data than where the TruSuite stored it. Any help would be most appreciated.
     
    dbsimms63, Jul 3, 2010
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  2. dbsimms63

    dbsimms63 Notebook Enthusiast

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    Man 46 looks and no one has any ideas..very disappointing.
     
    dbsimms63, Jul 4, 2010
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  3. dbsimms63

    dbsimms63 Notebook Enthusiast

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    well I guess no one here has any ideas either.
     
    dbsimms63, Jul 7, 2010
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  4. DCx

    DCx Banned!

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    Any model would be helpful. Although, on my n10j, I had some problems getting fingerprints working after a w7 upgrade... and I don't remember how I fixed it. It wasn't really broken, though, I just had to enable some settings ... maybe a driver update... I really don't remember details, only that it wasn't working the way I thought it should be ... and then it was.
     
    DCx, Jul 7, 2010
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