Buying Extended Warranty from NewEgg on Asus Laptops?

Was wondering if anyone has tried to purchase the extended warranty from NewEgg, on an Asus laptop?
ie was it an item that could be selected for purchase (like the VAIO's warranty for 2 years), and the price.

I've been asking NewEgg for an answer and they wouldn't bother...

 

On the U.S. site, its an option that can be chosen from the shopping cart... Don't know how or if it works on the Canadian store though.

 

Thanks Steelers -
Let me quote their response verbatim -
"Please kindly note that the Extended Warranty posted on our website are offered by the third party, Service Net ...
According to our website, the item do come with the extended warranty."

You're right - I just don't and didn't see this option during the checkout process.
*tried it a couple of times in fact, before i reach the stage where the Paypal must be authorized*

Having said that... what kind of options do you think i'll have?
1. get some other reseller to sell me that extended warranty??? Just throwing out that idea but i really doubt it - since I must purchase it from the original reseller

2. forget about the 3rd year warranty

any thoughts?

THanks!

 

Assuming Asus warranty is the same up there, as it is here (2 years limited on parts and labor and 1 year of accidental breakage coverage), any 3rd party warranty won't take effect until after the Asus warranty expires... Meaning, if you purchase a 1 year warranty extension, you end up with three years of coverage (2 years by Asus + 1 year by 3rd party).

I have never owned one ( <-- not an expert), so whether or not you need a 3rd party warranty and/or accidental breakage plan is up to you. Given the average laptop has a lifespan of roughly 2- 4 years, consider how long you want to own this laptop before you're willing and able to buy another.

Also, is the warranty transferable either by you (should you sell your laptop while its still under warranty) or the warranty provider? Where I've read of bad experiences, its been because the policy provider went out of business or sold the service contract to another company.

From what I've seen, Asus warranty is one of the best offered by any laptop maker. Personally, if I had to buy an extension, it wouldn't be for anything more than a year.

 

Thanks Steelers~

1. yes - the extended warranty only kicks in after the first 2 years - from I read at the Asus's website, the extended is only for an additional year.

2. I've had all of my Dell laptops (including the family's) gone to 3 years, mainly because all kinds of weird stuff happens after the first or 2nd - burnt inverter cable, burnt motherboard.

I guess laptops now are so cheap... o well.

 

NewEgg has agreed to a full refund - but I'm still 2 minds about this:

1. I got it for CAD1,299 - at today's exchange rate to USD, it's still rather cheap.

2. Windows 7 being offered on purchases after June 30??

3. the stupid Function (fn) key on the extreme left - if it's still going to be the same with the new model, then I wouldn't bother

If anyone would share their views/comments, it'd be greatly appreciated.
Thanks!

 

It comes down to whether you believe that company will be around in another 2 - 3 years and price. That NewEgg uses them is a plus.

The last Dell I purchased was a refurb and because of that I bought an extended warranty from Dell for a second year. After 20 months of ownership, the video card's fan stopped running, so Dell opted to replace my laptop with a comparable although newer/faster refurb (can't recall, but I think I had the warranty plus plan which is why they replaced the whole system). That second laptop lasted another 2 years, so I was lucky on both my timing and warranty investment. I'll give Dell credit for their ability to honor their commitments, but there is an additional risk when dealing with a 3rd party contract.

 

Thanks Steelers -
I'm looking at this page;
http://support.asus.com/service/service.aspx?SLanguage=en-us

please click on the Notebook warranty extension package on the left.

Although it doesn't specifically say who is doing the warranty work, I'm thinking that in most cases I'd send to the regional Asus repair facility (ie there's no 3rd party involved).

 

I hear you on the Win 7 issue. I've been without my laptop for 3 weeks trying to decide whether to go with the G50 X-6 or wait for the G51's to come out. Since I won't need a laptop until early - mid August, I've decided to at least wait until the Win 7 vouchers are issued and see where everything is at then.

So that we're on the same page, what model are you looking at?

 

Actually haven't decided on anything as yet.
I've got until June 17 to do the RMA.

1. the function key really bothers me - if every Asus keyboard is like this, then it's likely that I'll get some other brand.

other stuff
2. newer T990 CPU came out and saw them on ebay LOL...
and on the same note - if 4670 replaces the 4650, that would be nice too...

then perhaps I should just get a Sager - except that it's bigger and about twice as expensive.

btw on the Win7 issue -
the original is 32bit Home Premium; in order for me to install the 64bit version legally, i'd most likely get an OEM or Retail Version separately.
ie I think Windows only allows upgrade path to the same 32 or 64bit version - you can't upgrade from 32 Home Premium to 64bit Ultimate.
Real pain.

 

I suspect you're in a better warranty position than I, due to Canada's consumer protection laws. Speaking strictly in terms of coverage (not cost), if that is the long and short of the ext. warranty's terms, I think you're fine, if not wise, to pick up the additional year. I also agree, it sounds like an Asus tech on contract tech would be servicing your laptop. My only question is whether the link/page I read is the complete warranty contract, because, compared to U.S. warranty/contract requirements, its extremely simple and short.

This is the extended warranty contract we're offered by NewEgg in the States. Can you feel my envy?

http://www.newegg.com/HelpInfo/ExtendedWarranty.aspx#General

Edit: As for the Fn key issue, there are some great pics of the upcoming G51 and its keyboard posted in one of the topics here, but I haven't checked to see where the Fn key is located. In fact, I've seen numerous pics of Asus recently announced models floating around this site. Checking those may be able to confirm the Fn keys location for you.

 

LOL -
lemons and all the fine print!
I'm not sure about the consumer protection laws - but I'm very sure that CAD pricing is almost always higher than what the FX indicates!

With regards to servicing;
1. experience with the very first Altima (now defunct) was good;
2. experience with Dell - generally ok, as I've always opted for on-site, NBD, 3 years

All I'm looking for is just the hardware warranty - not worried about accidental because if i do screw it up it's my fault and I'm not looking to anyone to pay for my screw up!

I guess the RMA is kinda like a reprieve - am I sure about the model?
1. Win 7 availability - i don't think it makes a huge difference because if i still want to get the ultimate version it's still going to cost me at least CAD300

2. the function key again...

3. the build quality - well the chassis quality doesn't appear to be very much different from my older XPS M1210 - but the bottom covers (hinges) should have been made better with sliding actions instead of the little plasticky hooks (easily breakable).

I guess I'll make up my mind if any new info comes out~~

 

Also, about 32-bit Vista, so long as you wait for the vouchers to be released, you could then download the Win7 RC to use until final retail hits. That would give you a 64 bit OS and (assuming) 4 or more gigs of ram to play with in the mean time and at no additional cost.

Edit: See my above edit about the Fn key. I'll see if I can't find a link to some of those images.

About those 4670's, I'm hoping we'll be seeing more 4850's and Nvidia 260's via updates or new models in the next couple months. Another reason I'm not in a hurry.

 

LOL already am using Win7 RC
*though haven't ported any of the software onto this machine because the RC will die in June 2010*

I reformatted the whole thing after about 1 hour - just to see the device manager and the drivers required.

It's always a pain when there're choices. LOL.
Thanks Steelers!

 

My wires are crossed, but you probably figured that out already. See, I haven't touched Win 7 myself, but June 2010? That gives you what should be 6 months to move from the release candidate to final retail. Are you saying you can't upgrade to 7RC from 32 Vista or that you have to make a decision by June 17?

http://forum.notebookreview.com/showthread.php?t=383473 U80, F82, and Eee PC Touch
http://forum.notebookreview.com/showthread.php?t=384894&page=2 G51 pics in post 58

From the pics in those links, it looks like the U80, Eee PC Touch, F82, and G51 all have their Fn's keys traditionally placed.

 

http://forum.notebookreview.com/showthread.php?t=386544

Looks like the Win 7 voucher's are good for all Vista systems purchased from June 26 to January 31.

 

Hi Steelers!

1. If I'm not mistaken, Win 7 RC will reboot itself twice a day, starting sometime in June 2010.

I'd definitely update the OS once the final retail is released; the problem is this - the OEM version is 32bit Home Premium. From what I gather, MS only allows 32bit to 32bit upgrades, not 32bit to a 64.
So if my target platform is Ultimate 64, then I'd first have to get a 64bit Home Premium from Asus, then upgrade to Ultimate 64.
*I've been able to get from Dell the 64bit version of Vista Ultimate, as I have the Ultimate 32*

So whether it's Vista or Win7 really doesn't matter - I'd still want to upgrade to Ultimate.

Thanks for the great tip-off on the keyboards - I'd just pm'ed Ken to see if it's possible to get a similar keyboard that would replace the N81's.
The engineer that had placed that oddball FN key oughta be shot, IMHO!
LOL

 

Actually, I think he already has.

Cheers and best of luck on your purchase.

 

Thanks Steelers!

 

1. W7RC will begin to shut itself down after 2 hours of continuous use starting in March '10, and then cease function in June.

2. Correct. Asus isn't really shipping many new systems with 32bit OS anymore, most everything of new product is now 64, so you're probably safe there.

MSoft disables the upgrade path in the W7RC install routine. There's a workaround published online that I've seen somewhere, but W7 is supposed to be done only as a clean install... no upgrade install from either Vista or from the W7 beta.

 

Thanks ClearSkies ~

so, what would you do, if you were me -

would you return the system because of a bad kb layout, the anticipated win7 release, and the probably newer D1 version?

 

I bought that ""Service"" net extended for my Toshiba...I nearly took them to court. They had my laptop for SIX MONTHS to replace a motherboard. Long story short since im about to leave for work. they sent it to three different repair places who could not figure out the problem then the third one went out of business! So then they needed to get ahold of all the laptops since the place shut there doors that took another few months...finally after another month they claimed it unfixable and offered me an ""adjusted value" of the laptop ..i complained they had the thing for 6-7 months total and an entirely new CPU was released in that time KILLING the value...they refused to budge and offered me only 700$ down from 1500$ for a 14 month old laptop. NEVER again will i buy a Servicenet warranty from Newegg. It took alot of calls to my Lawyer as it was just to get them to Offer that adjusted price and end the issue.



Short and sweet? Newegg ROCKS there offered extended warranties? WORST i have EVER dealt with.


Your Much better off buying an extended warranty from Squaretrade honestly. Just be sure to read the fine print as it can be better and or worse then a normal warranty (But at least they DO what they promise) and have a five day service gaurantee.

 

Sorry to hear about that, psxsage~

It does really depend on the level of service that you buy at the outset, and ultimately, the service provider!

Nowadays I just don't think it's worthwhile to put such a heavy investment into laptops - they depreciate and new tech comes out all the time.
*unless if $$$ is no concern...*

That being said - perhaps it's best that the warranty stays at 2 years;
I'd more than likely buy the T9900 and replace the T9550 when I go nuts...

 

I bought a one year extended warranty through New Egg, and have discovered that the dates on the contract are from 2010-2011, and not 2011 to 2012, as they ought to be, given that the Asus warranty will go from 2009-2011. Clearly the contract, and perhaps the price, were designed for notebooks, which only have a one year manufacturer warranty. I've written to them about it and am awaiting their response. On the N81vg, it was extremely inexpensive - only about $70 for the one year extended. If the Service Net plan through NewEgg doesn't work out, is there any place else to get an extended warranty? It seems that the Notebook Warranty Extension Package through Asus can only be purchased through participating dealers, and NewEgg doesn't seem to participate.

 

Asus can only be purchased through participating dealers, and NewEgg doesn't seem to participate

I concur; most of the service agents just read from script... bla bla bla Service Net. They don't seem to get the point that Asus would do the servicing (or at least that's what I think would happen).
All they have to do is just to resell the warranty, exactly like the notebook that they're reselling - or perphaps I'm missing the fine print somewhere.