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    Claim Advice

    Discussion in 'Asus' started by smeechan, Mar 19, 2013.

  1. smeechan

    smeechan Newbie

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    Hi everyone,

    I am writing this to see if anyone has any recommendations as to the best way of handling my situation with ASUS.

    In summary, my experience is as follows:
    - I bought a Zenbook UX32D from a well-known retail store
    - After a few months the laptop began shutting down randomly without warning
    - Since it was covered by warranty I obtained an RMA with ASUS - who sent out a courier (StarTrack) to collect my laptop on February 21
    - The laptop was taken to Silverwater, NSW for repair.
    - On March 10 I was advised by ASUS that they could not reproduce the problem and have sent my laptop back by courier
    - The online tracking states that the laptop was delivered on March 11 to my home address, despite no one being home
    - The StarTrack courier reported that they left the laptop at my front door
    - The courier was not given any authority by me to leave the package in this way

    It is now March 19 and after approximately 10 calls to ASUS no one can explain to me the process for compensation. ASUS customer service is appalling - they have not returned any of my calls and seemed unphazed that I am now exploring legal action.

    Though the problem seems to be the fault of StarTrack, please remember that I am not their customer and do not have a legal claim against them. While ASUS can recover any losses from the courier that they use and pay for, my claim rests with ASUS.

    Any advice would be strongly appreciated!



    Thank You

    Stephen
     
    smeechan, Mar 19, 2013
    #1
  2. Prostar Computer

    Prostar Computer Company Representative

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    Did you have insurance from StarTrack for your package? If not, neither Asus nor StarTrack may be willing to compensate you (unfortunately). Since this sounds like the package was lost per fault of the carrier, I think you'll need to open a case with them instead of Asus; they will most likely consider their hands clean on the matter.
     
    Prostar Computer, Mar 19, 2013
    #2