Corporate Details for Asus Australia

Hi,
I'm trying to find the name/address of the General or Service Manager for Australia to write a letter of complaint.
Basic story - nice new Asus computer as of Sept last year starts playing silly sods with System Event Errors in March. Phone support, get told to reinstall, no pro active help what so ever. Eventally get friend who is computer whiz to help me find solution (taking a week of his time). Fix it and keep going.
August, start getting same error - so try same fix. No go this time, so reluctantly use reinstall disks from Asus. Manage to save data (including PhD thesis on D: drive).
Week later, same error, reinstall again. This time it works for a DAY then I get a boot error. Give up and ring Asus support again. Get told to send it in to Mel service centre. This involves having to go through 2 courier companies before it gets there as I am in Hobart. Drag computer to data recovery people first to rescue thesis (I had a week old version but wanted all the other docs/music/photos as well).
Send off laptop on Monday get told no PHYSICAL problems so they will reinstall Vista - returns Friday but I am out so pick up yesterday. I sent laptop to them wrapped in 3 metres of bubble wrap, in padded laptop bag, in box. It comes back in laptop bag, bubble wrap neatly folded but not secured on either side of bag in SAME BOX I sent it to them in.
Open laptop, start up - bit slow oh well. Then notice screen casing. Its cracked, from the bottom left corner, up to screen and back across. To the extent it is bulging out from LCD. Hinge is also slightly skew and bottom left side chipped. Mentally sigh and ring back. Now have to send back AGAIN to get screen casing replaced, but no offer to check HDD, internals, which surely would need to be after an impact that heavy. My PhD thesis is due in 3 months and I have lost almost a month this year battling with this THING.
I'd honestly like them to replace the whole unit, but suspect it wont happen - but really want to register my frustration with the whole process to a higher authority...so who do I write the letter to? (Am also tempted to ring, but cant find a telephone number that does not go to support).

 

See the info booth (link in sig) for a link to an ASUS page with contact info for various locations in the world. Not sure if it contains what you want.

Sorry about your experience. Looks like shoddy service and careless packaging leading to damage during transport.

Some lessons that should be learned from this:

Always have an up to date backup of your data. This goes doubly for important data such as the PhD thesis.

If the HDD was not damaged, there are ways to get to the data without resorting to pricey data recovery services. Check my Tips and Tricks, "how to back up data" question or something along those lines, I don't remember the exact title.

Basically you could've just dropped the HDD in an enclosure and copied the data on another computer.

 

I had backups - its just I am paranoid that the backups don't work after finding out that the first time that the auto back up to external drive had not worked since NOVEMBER.

Did that as well, but there was corruption errors on it and we could not work out what caused them or what the damage was hence the trip to the data repair guys.

Thanks for the link...I'll look into it.

 

That's part of the reason why I use plain old F5 (copy in Total Commander) to do my backups... the second part of the reason is that I don't want to pay money for a program that does F5 for me.

Aha, you didn't mention that in the parent post. Then going to data recovery was the best thing to do, probably.