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    Did Asus modify the UX301LA (Zenbook Infinity)?

    Discussion in 'Asus' started by G-Force, Oct 28, 2015.

  1. G-Force

    G-Force Notebook Consultant

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    Hi all,

    Recently I've purchased a new Broadwell Zenbook UX301LA. It has the following specs:
    - i7 5500U
    - 256GB (no Raid)
    - 2560x1440 pixels display

    However, it was delivered to me with a 1080p panel, despite saying 2560x1440 on the label on the box and the sticker on the display bezel. A mistake I guess, can be fixed.

    But what can't be fixed is the fact that my UX301LA does NOT have a glass surface around the keyboard and touchpad. It's solid aluminium. Some would say this is better, but I have bought this based on the fact it does have glass there.

    I have called the store and I can (and will) return it for a refund. However, they are 100% sure the UX301LA never had the glass plate. I've called Asus and they also have no clue about the glass plate. :confused:

    Has anyone here ever seen a UX301LA without the glass?

    Pics:
    [​IMG]
    Top is glass as expected

    [​IMG]
    [​IMG]
    [​IMG]

    Compared to

    [​IMG]
     
    Last edited: Oct 28, 2015
    G-Force, Oct 28, 2015
    #1
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    What region are you in? That can impact chassis designs, odd that the panel did not match the box though.
     
    Meaker@Sager, Oct 28, 2015
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  3. G-Force

    G-Force Notebook Consultant

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    I live in the Netherlands. I know the early ones (2013 I think?) did have the glass surface in Dutch reviews so it was that way in the past. But I think Asus has changed it somewhere when Broadwell was the latest and greatest. :(

    I have decided to drop a complaint to Asus Netherlands. In my opinion, they are misleading customers. The facts:

    - The UX301LA (2013 Haswell) was sold with glass in my country.
    - They still advertise with images showing the glass on the website.
    - They make NO mention at all about changing the design.
    - This is a UX301LA, not some other model. It's the same model and it should have the same design as the Haswell version. If not, they should have made that clear.
     
    Last edited: Oct 29, 2015
    G-Force, Oct 28, 2015
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  4. Meaker@Sager

    Meaker@Sager Company Representative

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    Well I agree they should make them different model numbers but legally they are covered:

     
    Meaker@Sager, Oct 29, 2015
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  5. G-Force

    G-Force Notebook Consultant

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    Yeah, they also have that on the Dutch website, kinda sucks. I will wait what they have to say about it.

    The store is also starting an investigation to see what is going on here.

    EDIT:
    Asus thinks I have received a model from a foreign market, according to their internal documents all Dutch UX301LA models should have the glass palmrest. Their advice is to return the device for a refund, which is what I did today.
     
    Last edited: Oct 30, 2015
    G-Force, Oct 29, 2015
    #5