Do Not Buy Asus or Refurblished

I have a refurbished Asus N56VZ from Newegg. I thought buying a refurbished laptop because I trusted that the quality of Asus product and wanted to save some money. I was wrong.

Asus only offers a 90 day warranty on republished laptop. My laptop motherboard died 210 days after purchase. The motherboard died despite me taking complete care of the laptop with no external damage. The laptop was getting hot but it was because of the graphics card on load. I had to pay 65$ shipping (UPS) plus 210$ (Parts and labor) to get the laptop fix. But that is not the end of my trouble.

After the repair process there was a phase called "Testing Phase". Self explanatory this phase was to actually test if my laptop was any issues to be fixed. After a month of waiting I received the "repaired" laptop. I inserted the batter (had about 30% left) and plunged in the charger. Everything worked fine the first few days. Then a couple days later, I notice that my laptop was not charging. I tried different outlets, even the one that I regularly use. I tried removing the batter to see if the laptop will turn on with just the adapter, it didn't. What really puzzle me is that the adapter appears to be working fine because the LED light is on.

The only thing that changed since I got the laptop and after the repair was the new motherboard. This leads me to think that the power connector on the new motherboard is broken. However I still ordered a new power adapter because it is cheaper than shipping a laptop to be repair. I will receive the new adapter in 5 days. I really hope the adapter is broken, because I'm losing hope in Asus support.

Thanks for reading and please post any suggestions for me below. Thank You.

 

Suggestion 1: Open it up, take the mobo out, bake it at 385F for 8 minutes Maybe that will breathe some life into it.

Also, it sounds like it may have been one of the machines that suffered from this: ASUS computers equipped with defective NVIDIA Graphics Processing Units ("GPUs") and/or Media Communications Processors ("MCPs") | The Mazzola Law Firm, PLLC | Beaumont, Texas

Now. If the light is on on the adapter (assuming it has a led) and the machine doesn't charge, you can pretty much count on the mobo to be broken (again). I recommend locating a techie (maybe college student doing electronics repairs on forums in his free time) and taking the machine there for investigation. You need someone with the proper tools that's willing to actually work for the $, and a person like that will quickly diagnose what's wrong with it. You'd be amazed how many issues can be solved in 5 minutes by soldering on a semi-compatible mosfet, or rewiring a trace, etc.

 

Thanks. I will try this if the new adapter don't work.

 

I agree buying refurb with only 90 day warranty is risky. And if after market warranty makes cost close to a new unit yes I would avoid and just buy new.

 

Always check if getting a repair if the repair itself is covered for a short time.

 

I think a refurb with a 3 year warranty is better than a new one with a one year warranty with 3 yr warrant complete cost is $850.00.

 

Usually refurbs don't tend to come with a long warranty though, ofc if you use the saving to buy it third party then yes so long as you are happy with it not being "new" then it's a good deal.