F8Sn Touchpad Not Working

So, after just over a month of occasional use, the touchpad on my F8Sn has stopped working.

The night before it stopped working, the touchpad did seem less responsive to me clicking (touble tapping the pad) but I figured that it was just me failing to tap correctly and shrugged it off - now i'm not so sure that it was just a coincidence. Randomly during its use the next day, the mouse stopped responding to the touchpad. Originally I thought a restart might fix it, but it seems that's not the case. Both the touchpad and its two related buttons (left mouse button, rmb) fail to respond to use.

I've tried rebooting in safemode, reinstalling the synaptic drivers, toggling the touchpad hotkey (FN+F9), reinstalling the hotkey software/drivers but none of it has brought me any success. While originally toggling the touchpad hotkey would show the little OSD icon telling me if the pad was on or off, after a reboot the hotkey shows nothing. In the control panel mouse properties, all options on the touchpad tab are greyed out.

If I plug in an external mouse, the external mouse works (the touchpad obviously still doesn't). The fingerprint scanner between the two touchpad buttons still works perfectly.

Does anyone have any suggestions before I send it off to ASUS for repair? =\

 

It cannot be a driver problem? Virus? Its just a idea.

 

same problem
it isnt a virus

it is asus
it sucks
i scan my computer daily

not a virus
not a trojan

anyone with a solution, pls reply


updates dont work
touch pad, drivers, nth works

th is wrong with the asscrpro.exe
same for the splendid software
something is causing it to malfucntion

 

Relics

Invoke your warranty.
This is hardware malfunction

 

Check the connection of your touchpad (often the keyboard cable) to the system board. It may be just a loose connection. You could also try update the bios and see if that works too. If that doesn't work, it's most likely a hardware problem since you mentioned you've tried reinstalling the drivers. You can ship it to Asus for repairs, or you can just purchase the part from the asus estore and replace it yourself. If you're located in the US, you can call them and most likely they will just ship you the part for free without having to send the broken part back to them.

 

Sorry.

I wasn't specific with my problem

At the Log In Screen, it works.
I Log in, it works too, for a while.

ASSScrPro.exe and Splendid.exe loads up.

Then my touch pad fails.
Tried un-installing those 2, but they aren't the problem.
Same goes for the 2 buttons.
The FingerPrint detector still works like a charm.

My Computer shows that the TouchPad is running normally, but it isn't.

Any help on that?

 

I used to have the same problem as you except my keyboard would stop working also. My laptop soon refused to turn on a few weeks later. I have an f3sv btw.

Dont wait any longer - send that **** in

 

Before sending it into warranty I'd do an OS recovery from the partition or the DVD. Just to be sure any software cause is eliminated.

 

I ended up eventually formatting it and doing a recovery, still with no result. I took it into the ASUS Service Centre yesterday, after a quick glance at under the keyboard to see if it could be 'quickly fixed' (looking for a loose cable I guess?) the staff member told me it would likely take between 2 and 5 days to be fixed.

 

Hi Relics, its been few months now since you took your laptop in for warranty repair. Is it fixed? Did they say what was wrong withit? I have HP and I have the same issue.

 

kezeric,

It was fixed under warranty. I don't believe they told me what went wrong. (Then again, it was a few months ago so it's quite possible they did and i've just forgotten)