Factory Seal Broken on my "Brand-New" ASUS G1S

Hi there,

Should I return it ?

I asked for something BRAND-NEW from cendirect's Guelph warehouse, and

they @F(*#$king send me one from 1 of their computer stores, with a

Broken factory seal !!?!?!?!?!

 

well does the G1s have any problems? if not, it'll probabbly be more convenient for you to keep it, but if there are, send it back, cause that's one of their policies

 

Did you have anything upgraded on it, like ram or hdd?

 

no its a standard one, supposedly direcetly from ASUS distribution warehouse, with perfect factory seal.

 

What do you think the factory seal will do for you? I think you are just whining over a trivial matter. Take your laptop and be happy with it. If something is wrong, send it back, otherwise, it isn't a problem.

 

Yea off course, its not your laptop.

i can play big shot too if its not my laptop.

 

Haha well put. I would hate for the seal to be broken on a brand new laptop. I wouldn't really consider it whining. More asking advice.. I'd definitely give them a call.

 

Then why the hell would you ask this question here? If it is yours and only yours, none of us can help. Further, you didn't answer my question (how convenient). Why does it matter if the laptop is fine?

 

Don't waste your time replying angrily. That's comparable to ordering a brand new car and receiving it all scratched up and dented. Why does it matter if it's fine? It matters to the owner because he just payed money only to get a product that's clearly been opened and who knows whats been done to it. The point is, if you pay money for a brand new product. You expect it to be perfect like you were told it would be.

 

I believe the reason for asking is because the breaking of the seal means that if iwant wants to deal with Asus over matters of warranty, they can claim that the warranty was voided. I would definitely seek to correct this as that warranty may prove vital in the future, regardless of whether or not the laptop is currently fine. And the sooner you take care of it, the better probably. Manufacturers can get snippy about warranty stuff (trust me, I've been there, I know).

 

To seek advice from people with similar experience, just people more experienced with this type of situation in general.

Sir, Yes Sir.

At the moment, it seems to me that the laptop has been used before as the packages for the accessories have ALL been opened before. Even given a whole day, I can not test a supposedly "brand-new" laptop to make sure it's 100% non-defective in any way (shape or form).

 

What is this "Factory seal" anyway? Is it something on the box? If so there will be no problem with the warranty.

Is it something on the computer? Is a sticker missing or maybe the CPU seal on the heatsink screw is broken?

If it's nothing on the computer, no need to worry about it.

 

I'm receiving a scratched up car is not fine. Your laptop is not damaged in any way, I hope... otherwise send it back.

 

mine had some whiteish stuff (either glue or white primer or wax or something) on the black panels but I just cleaned it off and the computer hasn't had any problems, soo I'm fine.

 

It's on the card-board box containing the G1S retail box, seal with Tapes with "Check Contents if this seal is broken" printed on.

 

The seal is a sticker on the box. It basically tells you if the box has been opened after it left the factory.

I would return the notebook and ask for a new one or ask for some sort of discount. Technically, they've charged you retail price for an open box item.

Check with the seller on why the box was open. I know some places will put their own serial number on items and have to break the factory seals to do so.

 

nono...

cendirect.com sales rep told me EXPLICITLY that all their products are factory sealed, and directly from manufacture's distribution warehouses.
But somehow, mine was opened. I was even told that maybe a bad apple or 2 @ Puralator opened it out of curiosity or to check for bombs or anthrax...

ASUS has opened an investigation on this and me, the retailer, and ASUS are working the kinks out. Whoever opened it, Big Brother ASUS is coming to get you

 

I agree that it's unpleasant to find all the bags open and stuff.

Some heuristic checks: is the battery charged to 40% or around that value the first time you insert it? If so it's probably not been used.

Are there fingerprints on the glossy surfaces of the notebook? Including screen. If not then probably it hasn't been used. Is the screen-protective sheet still on?

Are the CDs open?
and so on.

The broken seal on the bag, as I've said before, will in no way harm your warranty claims if you need to make any in the future.

 

I'm glad someone on this board still has their sanity. I tried to say the same, but got yelled at. Thanks for the backup EBE.

 

( www.cendirect.com)

I don't know about you... but if I found another product that better fits my needs within the 30 days and couldn't get a refund because of something I didn't do, I'd be pissed.

 

That seems pretty backwards to me, not their policy, but your view that you should have 30 days to change your mind because "you don't like it". They couldn't run a business on that policy, and I don't know many people that would be able to. Most other places charge a 15% or more restocking fee to cover it, so maybe that should apply. Regardless, if the computer works, use it. If not, ***** and moan, get it returned, and order from someone else.

 

You should have 30 days to change your mind and return or exchange the product, if you didn't open the box. However, in this case, you don't even get that option, since the box arrived opened. If the reseller don't own up to opening the box, then you're SOL in the case you do want to return the product "unopened" and unused.

The seal is there for a reason. For most people, it doesn't matter as long as the notebook is unused. But can you be 100% certain? It's not impossible to use the system for a bit, restore it to factory, put all the stickers back on, and try to sell it as new and just claim the seal was broken by someone else.

For all you know, they could have opened all the cables and exchanged them with cheapo radio shack version, replaced the HDD and RAM with something of lesser quality and who knows what else. It's extremely improbable, but it could happen.

 

Well anyway you would have open the box first thing after it arrived, so the point about the 30-day return in a sealed box is moot.

About the hardware changes: I agree. There are checks to do for that too. Some of the hardware types should be on the order form, others you can get from this forum. Then you can actually check if you have the correct hardware.

It all comes down to this: do you want to spend a lot of time arguing with the company that sent you the notebook about the broken seal; or do you want to do a few easy checks that maybe take 1 or 2 hours to determine with 90% or higher confidence that the notebook has not been used, and then start using it without wasting any more time?

 

Scenario number 3: You do a few easy checks and it turns out to be the wrong hardware. Then what? You maybe take 1 or 2 hours on the phone and possibly can't return it because it's already been used?

 

Well if you check the hardware and it's wrong clearly you start calling and making noise about it. My point was, you might want not to call & waste time unless it's necessary.

 

cendirect.com has agreed to give me an exchange.

They've also said that they would let the shipper @ the distribution warehouse to make extra sure this time that the factory seal is intact before shipping it out (taking pictures before shipping it out, etc...)

I'm waiting to see if they will come thro with their words.

 

Glad to hear that. It's definitely worth knowing you got or you're getting what you paid for.

My point was, it was already necessary to call and make noise about it. Why pay for an item that clearly states "Factory Sealed" if you won't get it factory sealed?

 

You two still have yet to explain why "factory sealed" is so important given a working notebook. If it doesn't work, I would complain too, but if it works, it doesn't matter and you are just whining. If I advertise a car as new, but it has 1.4 miles on it, is it not new anymore? What does that 1.4 miles mean. So what if some tape was cut.

 

I agree that you're not getting what you're paid for, because the box has been opened. The question is: do you lose hours or days for getting pis_ed about it, calling the company, posting on the forums, all for getting a good notebook exchanged; perhaps you also need to send the first notebook back and be without it for a week or so; or do you go on with your work on the good notebook, and actually use it to make some money? (or of course to study if you are a student)

Also there is a reason for which the label says "Please check contents if seal broken." instead of saying "Please ask for a replacement if seal broken".

 

Well put.

Deity, I can dig what you said.

 

Ha ha! Classic - I say the same thing, just not explicitly (i.e. what does it matter if the notebook works), yet you disagree with me, and not him.

 

Unlike the instructions that state "Please check contents if seal is broken." there are no instructions on what to do to check the contents. Therefore he came here and asked the question to figure out what he should do. I responded nicely with my opinion. You responded ignorantly with a nothings wrong with my laptop who gives a crap mentality. If the website says "factory sealed" and you don't get it factory sealed, that's false advertising. Therefore the company doesn't want to get sued and will replace it. So why not get the new one you know hasen't been touched. Rather than later on worrying whether your laptop is what you payed for when your GPU doesn't perform as promised due to some hardware configuration you didn't know about. (Only example I can think of =]) Regardless! Take care of it now while you can still get it replaced rather than taking the chance of something going wrong later on. As he stated it's been taken care of and there's nothing left to argue over. It's been fun.

 

Eh what's the point of continuing the argument the problem has been solved anyway (notebook replaced) with its advantages and disadvantages (everyone's entitled to his or her own opinion about those)