Full Return Policy for Asus Dealers... Exists?

Hi,

Im looking at getting a Z70V anybody know of a retail outlet that has a full refund return policy. ISTNC has a 15 day return but you pay 20% restock... so that is sad... [V]... any idea if anybody offers a full refund that stocks the Z70V?

Thanks!

 

What kind of return do you offer?

 

scotsshafter

you would not like to do a business where the customers bought your goods, screwed around with it like some NUTZ and then returned it back for full refund ??

give an honest answer,will you ?

 

You're not going to find one.

You're looking at having a system custom built for YOU...... it's not something that can just be shipped and then resold when it returns. For something like that, you can find a nice selection at best buy.

Also, when you're dealing with credit cards, there is a cost to accept those as well and a cost to return a credit if an item was returned, so there has to be some sort of fee to cover that and the initial labor to build that system up for you....... and also, now you're dealing with used parts...... no customer wants anything that was ever touched before.

Quite honestly, between ourselves and other Asus dealers, I'm surprised the return policies are even what they are. With something like the "ensemble" models, if those are opened they can't be resold. Which is great for those buying them, but if a unit comes back, the dealer has to find someone internally to buy it on for a discount. I know some places only special order ensemble models when they need them and they won't take them back at all. That used to be our stance on the custom models, but decided to make the same return policy for everything in our store.

If you're questioning the notebook, and think you're going to return it....... you expect someone to give you a full refund after they expressly built it for you, isn't totally fair... you have to understand that.

Thanks,
Justin
PROPortable
www.proportable.com
[email protected]

 

http://www.discountlaptops.com/index.php?section=catagory&include_type=rmainfo

theres the 15% restocking fees for the above retailer for asus.

why not buy at Best Buy and Circuit City /CompUSA if you like to play and feel the laptop beforehand.?


Buying with the intention of returning is an abuse of the system and harms genuine customers.

 

15 days / 15% restocking fee.

Like I said, it's really impossible not to have one. I'll tell you right now, if the first thing you think about is returning it..... you really should do more research on the system first. There is no need to make a blind purchase.

Thanks,
Justin
PROPortable
www.proportable.com
[email protected]

 

I understand the reason for a return restock fee.. but some places dont have em... like dell... just was wondering if anybody had one... dont get all defensive... Wow... thanks for the input though. Im looking at a return as I havent seen or felt the comp so I dont really feel so confindent in buying it blindly. Reviews and pics isnt the same as looking at one. So if for some reason I dont like the way it is I would like some security that I didnt blow 2 grand... Thanks!

 

I do want to purchase the notebook but its more of a security thing... dunno 2k is alot to spend without a parachute... I only intend to return it if there are some blatent issues... anyway does bestbuy have the Z70V then? Thanks!

 

I had read this:

I bought this system from http://www.PowerNotebooks.com. Given my obsessiveness, I narrowed down to http://www.DiscountLaptops.com and PowerNotebooks since they both have a full return/no restocking fee policy.

from:http://www.notebookreveiw.com/forums/topic.asp?TOPIC_ID=5722

which made me think they may be others...

they seem less well known though and dont stock the Z70V so thats why I was looking for others...

anybody know of any show rooms for Asus Notebooks in rochester ny?

 

I agree, its a fair question...and don't worry too much bout lapboy, he seems to like stiring the pot and flying the flag for ASUS, which I guess is also fair enough.
I had the same issues...lucky for me the store I got my M2n and M6n had them on display so I could play with them first.
I can say that the z70 aka M6n upgrade looks like it will be a great notebook. The M6 was very popular and for the most part problem free, most issues came from bios upgrades and subsequent strange fan behaviour. So assuming that ASUS have improved on the M6 with the new z70, then I think you will be very happy with it. Remember also that if your unit is defective then you are still covered, so it really comes down to looks and feel of the machine. While the M6 isnt a attention grabber...it is far from ugly and is well built. Thus I doubt anybody could truely hate its look.
anyway good luck with your choice.
a


ASUS M6Ne 15.4" WSXGA 1.7 PM ATI9700 80Gb HDD 1Gb RAM

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by lapboy

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by scottschaffter

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by Underpantman

 

I agree with what most of the others have said. There are not many industries without return policies. Also, it seems like the OP is asking about an ASUS notebook, not a custom built one. And let's face it, when we say "custom" we are talking about adding an extra stick of ram. Not custom like a custom fabricated chopper.

Peace!
Sygyzy

 

Last christmas,I bought a Compaq from BestBuy.It was off-the-shelf model.

When I made the purchase I was specifically told that if I returned it with the Box opened ,there will be 15% re-stocking fee.

Now why would anyone return an unopened box,beats me.But if I checked out the laptop and returned it, I have to pay the restocking fee.

shutterbug ---

If the latop is defective ,it is covered by warranty (replaced or repaired).So the only reason for returning it is if you don't like it!

So what are you trying to tell me about is ,a return policy if you do not like it ? That sucks ...

Nowhere in the world ,electronic items are allowed to be returned back without valid manufacturing defects or damage .

 

D,

Actually you're wrong about that and it's must more involved and then you have to added a testing period into the mix. All in all, a custom system is made for a for one particular customer and there is time involved with it.

We initially implimented a restocking fee when we realized the cost of actually crediting a customer was almost the same as when we originally charged them.... so we lose a sale and it actually costs us twice as much than a regular sale. Also, since Asus' notebooks aren't just at your local corner store....... We started to get a bunch of requests by people basically just to get them to see them so they could talk about them in the forums. Then when we watched the forums you'd see people saying they bought this notebook and that notebook and they were going to return the one they liked the least. That attitude is seriously unfair to us...... The funniest thing is it's those type of people who think the restocking fee is unfair and although they know it's there, they are the first ones to try to get out of it after the fact.

On our side though, a restocking fee means that our customers who are buying don't have to worry about getting someone else's parts or notebook, it'll all be new and first used in your new system. The few returns we get back are discounted a bit and offered up to our employees, their families and (well we haven't gotten to this point yet) but if none of them want it, it'd be offered to a customer as a "light demo" or something like that at a bit of a discount.

I can tell you why our return period is 15 days (like other dealers).... the way that prices change in this business means that ontop of taking a return, in a months time, the cost for the ram, hard drive, cpus in the system are more than likely to go down. 15 days for us is enough time to basically give a customer a weeks worth of time to check the system out and make up their minds.

Thanks,
Justin
PROPortable
www.proportable.com
[email protected]

 

No one here is criticizing the existence of a restocking policy, or even trying to get out of paying the fee if there is one. The original poster asked if there were any Asus dealers that offered a full refund policy, and I think we all agreed that the answer is no.

But because the possibility exists that we will not be completely satisfied with the product--which a manufacturer may not term as a true defect--then it's good to ask about a return policy. I think that's all we're really trying to discuss here.

 

I didn't customize my notebook and it is an ensemble W3V. Does anywhere take returns on un modified ensemble notebooks? (don't want to return mine, I am a happy customer).

On W3V - sweet

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by shutterbug

 

I'll make another comment on a point I just saw. For a merchant to complain about credit card processing fees is silly. They should not be accepting credit cards in the first place. Did you know, for example, that it is ILLEGAL for Paypal users to ask you to pay a 3% fee for accepting payments through CC's? Why do they ask for that in the first place? Well it's because Paypal gets charged to process the CC and thus they pass on the cost to the seller. Then the seller offloads it to the buyer. CC companies charge between 1-3% for a merchant for the convenience of being able to accept CC's.

Having CC's as a payment type GREATLY increases your customer base. How many people have $2000 cash lying around? I'd rather pay with a CC, and did. It should be built into the cost of doing business. There are many creative ways of getting around it, such as factoring it into your price. I don't believe for a second that there is no profit margin on the laptops being sold.

How is this any different than buying a pair of jeans from Sears? What if you went back to return a pair because they didn't fit? Then instead of giving you your money back, they gave you 15% less for the trouble of putting it back on the shelf? These are just arbitrary numbers. I am sure some vendors pay more than 3% but I am certain none pay 15%.

Peace!
Sygyzy

 

sygyzy

The difference between a pair of jeans and a laptop is that a laptop could have been damaged while in the hands of the buyer and a next buyer would not like to be sold on a opened and refurbished laptop unless it is at a discount like as a manager's special..

 

Yeah, well you're actually not even on the same page here...

The average margin in the computer industry is 10%

The average margin in the clothing industry is what... 150-200% ?

When you accept a credit card you're looking at 3-6% actually (Visa - Discover). Then if you return payment after it's been processed, you get hit agian. Since all credit card orders should be processed before the shipment leaves, they would obviously be processed before the unit gets returned.

So part of the restocking fee is involved there...... the rest is due to the discount you have to put on the unit to then get rid of it. With clothing you certainly buy stuff people tried on or returned........ Now, what would you pay for a notebook someone else used for 15 days?

It's really quite simple and unless you were on our side you really can't understand. It is what is it for a reason. We get maybe a few returns in a year anyway....... and it has nothing to do with the restocking fee... becasue those people would contact us and ***** about it..... it has to do with the level of quality in our products and also has a lot to do with the level of intelegence by our buyers (like you guys)..... you know what you want and know what it'll do for you.

Thanks,
Justin
PROPortable
www.proportable.com
[email protected]

 

Correction. 100% is average for clothing industry. My pops is qc for one of the biggest suppliers for wal mart which i think is the devil. They did pioneer the trade industry with china so i must give them credit. 10% is the average markup in this custom laptop industry. Sometimes eve less. Some places do offer no restocking fees. I dont want to bring up any names here. The concern was that if you send back without a restocking charge the parts will more then likely end up with another user. Someone said this before. Just wanted to say i agree. Very good point. I wish we could accept no restocking returns. That is just crazy. This is why sellers browse the forums. To provide first hand experience and details that dell or compaq will not do. It is a fair question though. I would favor a seller with no restocking fee but i would weigh this option along with other factors and would not make a restocking fee the deciding factor.

Eddie B.
www.Geared2Play.com
4422 Ave. N
Brooklyn, NY, 11234

 

if the sellers factored in the price of restocking fees, then we all would be paying for the luxury of a "no fee" return policy. i prefer to have the price lower, and to only pay the restocking fee if i return the laptop.

 

An even better point. We at once did have no restock fee and our price was about 3% higher.

Eddie B.
www.Geared2Play.com
4422 Ave. N
Brooklyn, NY, 11234

 

Yeah - that is a good point.... honestly, never thought about it, but having a higher price would help spread the cost and "pay" for having "not to pay".. but then again that's unfair to those who keep their systems....

Very good way to think about it though.

Thanks,
Justin
PROPortable
www.proportable.com
[email protected]

 

A couple things, first a re-post:
I was in the same boat as you were in. Call Asus's American Notebook Sales divison directly as ask for retailers near your house that have models on display. Suprisingly, I was given three retailers in my area that supposedly had models on display. I called 2 of the companies, and both of them actually DID have models on display near my area.

I dont work for any company, but if you live in the LA area, Alice Computers has the s5a, w5a, and one of the larger screen versions on display. Bus PC (i think thats the name) has at least the m5. I am looking at ultraportables, thus I only paid attention to those notebooks. But definatley call ASUS! good luck to you


Second, there are a couple places with extremely liberal return policies. CompUSA has a 21 day (approximately 21 days, may be 1 month) 100% no questions asked return policy for notebooks, even opened, used, and slightly abused and scratched ones. I hear Sam's Club has the same type of return policy, but for 6 months. Honestly, though, knowing the cost of the return to the retailer, I would never buy a notebook without being 100% sure I want it, and decide 1 month down the line that I like another one better and return it.

Another thing to consider, is that companies with really liberal return policies are HUGE (CompUSA, Sam's Club, Dell) and they can afford to lose money on some returns because they make so much money and have such high sales margins. But small businesses don't have the same luxerys or sales volume as these companies so there is NO WAY that they could have a 100% return policy and stay in business without probelm. (Add in the fact that I imagine returns would be higher to these small online businesses than CompUSA because someone is more likely to be "not 100% sure" about a laptop that they purchase that they havent seen.)

However, there is nothing wrong with small dealers (as long as you check their online reliability ratings) and if you want a ASUS, which I am going to purchase, you will HAVE to go to the small dealers because large brick and mortar stores don't carry ASUS. Best of luck to you.

 

Wow, as much as as I hate those huge places and tell people who want to use us like that, that we're not best buy and we're not compusa.......... but just watching you type out how to take advantage of those places by beating up their systems and so forth is pretty dirty. I mean you don't go and buy something you don't intend on keeping. If something happens and you have to return it, that's one thing, but if you beat the crap out of it and intended on bringing it back in the first place..... you really have ethical issues.

At the same time, of course you're never going to see Asus system at those places because there isn't enough margin for those places to make on these items. That's the honest truth. You've seen all of these places pick up the new cheap ass brands...... Asus puts more value into their systems and tries to keep their prices competitive...... that means less money for their dealers. Which means they can't make their margins and they wouldn't sell it.

 

I never suggested buying a notebook computer, beating the heck out of it, and then returning it for the sake of it. As I stated in the previous post, "I would never buy a notebook without being 100% sure I want it." There was a time where CompUSA offered their Centrino Averatec 10.7 inch for the very cheap celeron price and I was VERY tempted to buy it, but I didn't purchase it because it had a huge return rate for various minor defects, and I couldn't see myself returning a $1300 product if minor problems did indeed pop up... I would just feel too guilty.

I also called these return policies "ridiculous" in the previous post. That is because there were posts I've read in other forums where someone needed a "temporary" computer as they waited for another computer to ship, so they bought a notebook from these companies with the INTENT of keeping it for only two weeks or a month until their computer shipped. Those posts disgusted me, and doing such a shady thing is no less than theft in my eyes. I think those retailers should have a stricter policy.

I only mentioned the liberal return policies of the other companies because the post was regarding different return policies for different companies. There was no negative comments at all towards Asus in my post, I even stated that I WILL purchase an Asus in the very near future from a small online retailer without a 100% return policy, and I gave reasons why they don't and shouldn't exist with the small online retailers.

So for the original poster, 15% is fine. I suggest trying to find a dealer in your area that has models on display just to get a "feel" for what you want, and if there are any real problems, you can always RMA to manufacturer. (btw, Best Buy has a 15% restock fee too)

 

It's not you, like I believe I said... . it's reading about bringing it that up and I obviously stuck on that (because there are a lot of people who do that) and didn't phrase my post to really exclude you..... I just feel very strongly against that type of activity and I sort of went blank... It wasn't defensive towards you as it was more towards that idea......

After rereading your first post, I think this last one explains your situation a bit better.... watch misquoting youself though... aside from saying you'd never buy a system you weren't 100% sure you wanted...... you quoted "ridiculous" and "temporary" ..... unless I missed something in that previous post, you didn't use those words. But like I said, after this post I believe you understand the issue and totally grasp what I was getting at..... but again, I apoligize becausemy post was directed at the first part of your 3rd paragraph.....


"Second, there are a couple places with extremely liberal return policies. CompUSA has a 21 day (approximately 21 days, may be 1 month) 100% no questions asked return policy for notebooks, even opened, used, and slightly abused and scratched ones. I hear Sam's Club has the same type of return policy, but for 6 months. Honestly, though, knowing the cost of the return to the retailer"

That's all.... there are people who call up everyday and say.... so do you have this type of policy? Why don't you? .. blah blah.... a lot of people do come from this forum, but I'm glad there is at least someone out there who does understand it's not about being a jerk or anything else......... it's physically something we can't offer and then there are people who are overboard and would do something like that to a bestbuy or a compusa and never think twice....... but something is wrong with them..

 

Haha, your right, I didn't use the word "ridiculous," must have used it in another post this morning. Sorry for the short-sidedness on my part for that word

Haha, for "temporary," I meant that people would sometimes call their purchase a "temporary notebook" quote quote as their vague way of saying a "very-expensive-and-nice-computer-that-will-be-keept-for-a-short-time-before-ripping-off-my-retailer," it wasn't meant as a quote from my precious post

 

Scott
THats a great question and i addressed this as well before on many occasions. If we allowed people to return their laptops for a full refund what would we do with them? Sell em as a refurb and take a loss? Or sell em as new systems to the next customer. All we have to do is swap the shell. Larger companies do this. The whole lcd protection policy, no restocking fee. They all work in a similar fashion. The reseller counts on the fact that the returned merchandise can be funneled through their website. Personally i would not give any company that offers lcd protection the time of day. Your chances as a consumer of receiving a dead pixel are greatly increased if infact the returned screens are reused. You charge a bit more for these services but in th elong run all your doing is making money on people who think they are getting a good warranty :asus:

 

Don't worry.. that topic obviously gets both of us going for the same reasons.......

To continue on what Eddie has said..... the easier it is for you to return anything, the most likely someone else is going to get it. You don't think that all returns at bestbuy aren't resold....... do you? Luckily with us for instance, we get a couple returns a year and we have just enough people here, or their extended families who will buy a system that was just used for a couple days and is in perfect condition for the 8% discount that is part our of restocking fee. A restocking fee has to take care of a bunch of things........ we must cover the initial 2.5% we get charged to accept your credit card, cover the additional 2.5% that we get charged to then refund that charge..... and then enough of a percentage (10%) to then be able to sell it at a decent discount to someone aware of what they are buying.........

Without that, or with a lesser restocking fee....... that merchandise is going to have to go somewhere........ the truth is, the lower the restocking fee, the more returns you'll have. It means nothing about the product or even your service... but there are a lot of people who look for places something can be returned, just so they can try something out, cheap or free....... I've seen MANY times, over at notebook forums, kids who go out and purposely buy two notebooks with the intention of keeping the one they like best *shakes head* .... some unsuspecting person is going to be buying the unit that kid didn't like and used for a month....... it's not like that thing could just disappear.