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    Functionally useless Blu-ray drive on ASUS N76VJ-DH71

    Discussion in 'Asus' started by JoeBentley, Sep 15, 2013.

  1. JoeBentley

    JoeBentley Newbie

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    I have an Asus N76VJ-DH71 running:

    - Windows 8 64 Bit
    - Intel i7 2.4GHz
    - 8GB DDR3 SDRAM
    - Blu-ray/DVD-RAM/±R/±RW drive.
    - NVIDIA GeForce GT 635M

    The Blu-Ray drive is functionally useless. It's not (as Asus support seems unable to grasp) a problem with playing Blu-Ray movies specifically. The drive simply refuses to read most Blu-ray discs at all. With roughly 80-90% of the Blu-Ray disks the drive simply acts as if no disk in the drive. This disk is equally invisible to various Blu-ray programs, File Manager, etc.

    Troubleshooting Methods:
    - Cleaned Blu-ray drive. No effect.
    - Verified that DVD Movies, DVD-ROMs, Music CDs, and Data CDs all read fine in the drive.
    - Verified that the Blu-ray movies all play fine in my stand alone LG Blu-ray Player.
    - The few Blu-Rays that do play don't seem to have much in common. Some are old, some are newly released.
    - On the advice of Asus Tech Support I reinstalled Windows. A couple of Blu-Rays that refused to play before did start to play, but the vast majority still won't.
     
    JoeBentley, Sep 15, 2013
    #1
  2. Meaker@Sager

    Meaker@Sager Company Representative

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    If it's not detecting the disk at all that is a hardware fault.
     
    Meaker@Sager, Sep 15, 2013
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  3. Prostar Computer

    Prostar Computer Company Representative

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    True, it sounds like a faulty drive. It's hard to say whether it's the laser/eye or something else. Are you getting this problem with R/RW media and Blu-Ray movies? There have been some odd idiosyncrasies with the Mata drives lately. Is that what your laptop has?
     
    Prostar Computer, Sep 19, 2013
    #3