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    G1S Blackscreen Customer Service Report and Questions

    Discussion in 'Asus' started by calamityjoe, Jan 11, 2010.

  1. calamityjoe

    calamityjoe Newbie

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    Late November after Thanksgiving, my ASUS G1s-A1 took a roaring -dive into the dreaded blackscreen issue plaguing the NVIDIA g86 and g84 chips. My computer was about 3 months out of warranty (I bought it in July 2007 from Buy.com and after getting a dud I had it replaced in November with a new one). I did my research and sent the laptop to ASUS early December. On December 22nd (almost three weeks after I sent it in) I called customer service to follow-up on my laptop and was told that it had been received Dec. 11th and was awaiting repairs. I asked why I had not been notified and what exactly was under repair. I was given no answer to either question. I was assured that I would be notified within 24-48 hours.

    After 24 hours had gone by I called again to help nudge them in the right direction. I asked the same two questions and received no answer. I told the man on the line to notify the repair facility to repair the laptop with a G1Sn motherboard. The customer service rep told admitted that ASUS was aware of the problems with the 8600M GT and would repair it "free-of-charge".

    They did. However, after no communication for over a month, I again called ASUS to check on my laptop after Christmas. On Dec. 29th, I phoned in and was told that my computer had been repaired and sent to my college address. I asked why I had not been notified at any point during the repair procedure: "Don't Know". When told the motherboard had been replaced, I asked what motherboard had taken its place: "Don't Know".

    So today, Jan. 11th, 2009, I picked up my laptop from my college mail room and cracked open the box to see what kind of mobo had replaced the faulty 8600M-carrying predecessor. You guessed it, a mother-fuc*ing, refurbed G1S motherboard. :mad:

    I can't describe in words how frustrated, angry and disgusted I feel right now. For those more experience with customer service and trade laws, I really would like to have input on what my options are right now. I will not let it settle on this because it is not a complete repair and I know it will break again within months. Please help!
     
    calamityjoe, Jan 11, 2010
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  2. l3g4cy99

    l3g4cy99 Notebook Evangelist

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    Please refer to this thread: http://forum.notebookreview.com/showthread.php?t=407457 Alot of other members had this issue, and after a while, asus ended up upgrading the users with a new laptop for the cost of repairs which usually ended up between $175-$250.

    EDIT: Make sure you ready though some of the posts to see what other users have done to remedy the situation or how they went about to get a fix.
     
    l3g4cy99, Jan 11, 2010
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