G1Sn owners....need your help!

Can you please provide me the part number for the restore DVD so I could give it to Asus?

I had my G1S mobo switched to a G1Sn and I now need a G1Sn restore disk. However, they are not able to find the right part number for it.

Thanks!

 

Bump!?????

 

Yes... bump!

Asus was trying to find the right part number for the restore disk yesterday. They tried to say that part number 15G356228002 is both a support cd and a restore disk. However, I did get that disk from the repair and it's only a driver disk (not even bootable). I really need that restore disk!!!

Thanks!

 

They do seem a bit clueless. All the ASUS laptops I've seen had separate restore and driver disks. I can't help with the part number, sorry...

 

yeah, it's quite frustrating really. I first had to justify that I needed a restore disk for the G1Sn because the old one would not work. One of the technicians didn't understand why it wouldn't work, which was an alarming response.

Regardless, now that they've decided to mail me on out, they cant figure out the right part number!

They did leave the original OS installation on the hdd, which was activated with the G1S mobo. Now, vista just alerted me that I have 0 days left to activate the OS. So by tomorrow, my G1S will not be functional because of the OS.

 

friday bump... still need help

 

Since noone with a G1Sn may be around the forums, how about searching in the ASUS forum for "G1Sn", find two or three posters that have the machine, and PM them. They should get an email about it and are liable to respond sooner.

Now, is that part number anywhere on the DVD? Because if it isn't they may not be able to help. I never saw a part number -- but I never looked for it either, so it may certainly be there.

 

yeah...i've actually pm'd a couple of g1sn owners already.

and there is a part number in the dvd. the one for my g1s and n10j both starts with 15Gxxxxxxxxxxxxxxxxx.

I really need help here. I'm gonna try asus again tomorrow or next week to see if they are able to find out the correct part number.

 

dperezo,

I'am also owner of G1s which have been switched to G1sn MOBO and did have the same issue with you. I can't use the recovery DVD which supplied before.

But than, I went back to ASUS SC and complain this to them. They somehow did tweak something on my N/Book with their portable disk drive (I think they change some keys). Unfortunately, they won't tell me what did they changed particularly. And after that, I can use back my old Recovery DVD...!!

They said, do call Microsoft upon activation of an OS.

I've done that....and now running with old Vista Home Premium legally..!

Unless, if you insist you wanna use Vista Ultimate 64bit, than...i've no idea.

Editional : Of course I'am using drivers for G1sn and that has to be done manually by downloading it from ASUS website.

 

I was able to get the part number from another member here (thanks) but after calling Asus for the fifth time, they told me to send the laptop back in to tweak the bios so I can use my old restore disk.

 

I also have a problem but a different one. After i formatted my G1Sn-X1, my cpu clock suddenly underclocked to 999mhz when it should be 1.83ghz. My windows index before was 4.9, but now it's only 4.2. I updated my chipset driver to the latest ver already but still no avail. I can't change the multiplier in the BIOS so that's out of the question.

Anyone else experience this? I'm beginning to think that Intel CPUs are inferior to AMD.

 

It is perfectly normal and strongly indicated for your CPU to run at 1GHz when idle. The speed should ramp up according to CPU load -- i.e., when the CPU gets enough work to do, to make the speed increase worthwhile.

This is normal behavior for a laptop, and even many desktop CPUs are doing it nowadays. It's to balance electrical power use and heat generation against processing power.

 

The problem is the cpu remains the same even when it's not idle. I tried updating the score in windows index, futuremark06, and it only capped to 997mhz. Even in super pi it's 30-50sec slower than before i formatted it.

In cpuz, my cpu multiplier is only x6 and the BIOS doesn't allow you to change the multiplier of the cpu. But my system is stable and doesn't hang so it's hard to pinpoint the exact problem. But still, it sucks if your performance is cut by half. Oh, the Intel Processor ID Utility software reports only .99ghz but the expected speed is 1.83ghz. I think both expected and reported speeds should be equal.

 

Have you checked your Power 4 gear settings? It might not be set to High Performance.

 

It already is right now. Do you think it's a hardware issue?

 

It's really hard to say. Can you save/image your current installation and then use the restore disk to see if it's a software problem first?

 

So far i'm in clean installation right now. Formatted even the 2nd partition to be sure. Here is the results of the Intel Test.


Before i formatted, I used RMclock to undervolt my cpu. On idle it runs on 999mhz but on full load it reaches 1.8ghz. Is it possible that RMclock can permanently change the cpu speed?

 

you know what... there are some utilities out there where you have to remove the power cord and the battery from the laptop to bring the bus speed back to normal. you might wanna try that, if nothing else.

btw, i dont see how undervolting can cause this problem...but i could be wrong.

 

Any buggy frequency control application can cause this.

I would suggest a reinstall of the ATK drivers for starters, and also of Power4Gear. Or better yet, remove Power4Gear and any other power management 3rd party apps (like NHC), install RMClock and setup a Max Performance and a Performance on Demand profile. Select those profiles and see if the processor upclocks properly.

 

Ok, I found a weird phenomena with my power settings. When i run on battery mode, my cpu can achieve x11 multiplier. Every time I plug in my laptop it goes back to 999mhz. It seems my power settings for Plug in and battery mode is reversed. Any good power management software available to fix this?

 

As I said before, uninstall any power management software, reinstall the ATK drivers. Then (and this is new) check the Vista power profiles: Battery saving, Balanced, and High Performance -- to see if they are properly setup (i.e., if Balanced and High Performance do not cap the CPU).

If they are properly setup then, in the absence of further bugs, the CPU should upclock properly.

 

I tried recalibrating my battery and it fixed the problem for a while. But it went back to this error state. Right now even in battery mode the cpu clock is already capped at x6. I'm beginning to think it's a hardware issue.

 

Have you tried all my suggestions above? You did not mention whether you did.

If you did, I would suggest at this stage a clean Windows install. Only install drivers and basic utilities, run for a couple of days like that. If the problem goes away it was software. Otherwise, it's more difficult to decide, but it's more likely to be hardware.

 

So far i have reinstalled ATK0100, OSD2, ATK Generic Function and the chipset drivers after a clean format. I didn't bother to install the other ATK programs like hotkey and wireless console 2.

 

Hotkey and Wirelessconsole are non-essential. OSD2 is not useful without ATK hotkey.

But if you did a clean format and then installed only these... then it is more likely to be hardware. Assuming you're still under warranty: Where are you located? If in NorthAmerica, ASUS service is pretty quick. Why not request an RMA and let them deal with this.

 

I'm in Philippines but i bought it in the US. I will ask Asus service here to check my unit. I will also try to flash my BIOS and see if it'll get fixed. Is it possible that plugging and unplugging the AC adapter from the laptop will damage the socket? Maybe the sensors are bugged out.

 

That socket should take many thousands of plug-ins / plug-outs... If it's well built

 

i am having the exact same problem with the under clocking of the cpu when i plug it in to the ac adapter. It will run at 1.83 on battery. Any solutions for this problem ever discovered.

 

Since I do not remember any other threads about this particular problem on this particular notebook:

I suggest you go through this thread and try the proposed fixes. Pay special attention to the power management issues (no 3rd party apps, correctly installed drivers). Even if some fixes didn't work for the OP, they may work for you since it's not clear it's the same problem.

Post back with details, if it doesn't work.

 

yea i will, ill post back if it does or doesnt work

 

I ended up recalibrating the battery and the problem was solved

 

so the problem ended up coming back but i just dealt with it for awhile. Then it went back to normal after i installed some vista update so the problem most be with the vista os.

 

Yes, the G1Sn models, or at least some of them were shipped without the first repair disk, which is bootable and begins the restoration process. I did not get one with the first notebook I received, and I had to have them send me one - which was like pulling teeth, just like all my other experiences with ASUS's Technical/RMA team. It turned out that they were fully aware of the missing discs, but were just hessitant to hand them out like they were supposed to. Just keep hassling them (anyone still missing the disc). There should be three discs - Recovery Disc 1, Recovery Disc 2, and Drivers Disc (w/ Gamers Republic Eye Logo).

What's also good to know: For some reason, if you do not delete the recovery partition, the recovery discs keep using it, even when you try to use the discs. If you delete the partition, and then use your disks (only if you have all three); then recover with the first two discs and reboot, then stick in the Driver disk and you'll get a GUI that lets you check or uncheck each item to install - Which is perfect for anyone trying to do a clean install of Vista!

 

I used xp/vista and i got this problems for both of these os. My G1sn also got replacing with new mainboard/ cpu the problem still occur.

 

I've been going through the same problem with my G1Sn. This is the sequence of events, if I remember it correctly: I haven't been using the laptop for a while, so when eventually wanted to switch it on, the batter was completely empty so I had to re-charge it. That is the only thing which I can say it happened since after that I noticed that my CPU was constanly running at half speed, 1.2GHz (I have RMClock sitting in my intray becuase of the CPU whine I had before). I tried to fix it by changing the power plan but it didn't make slightest difference at all. When I unplugged the laptop CPU clock went up to 1.6GHz, according to the battery-mode settings. This I think happened few times, but then even on battery CPU was stuck at half of its speed.
I followed all of the recommendations from this thread, reinstalled the Vista, drivers, no difference. I calibratted battery at this helped for 10min or so when CPU clock went down again. So in the end I thought it's hardware, got RMA and sent the laptop back for repair. I received the laptop the other day, they changed the CPU, tested it and said all is fine. It was. For the first few days CPU was acting as it should: with multiple tasks going on CPU with raise to 2.4, then come down to 1.9, 1.6 go up again and so on. But then today when I booted the thing up it just got stuck at 1.2GHz (if I unplug the adapter and run it on battery it's 1.6GHz now). Also, I noticed that voltage coming to laptop when on AC power is actually lower than when on battery. I don't think this is normal, correct me if I'm wrong...
So basically I'm back at the beginning. Tomorrow I'll be writting to ASUS again and see what they have to say, since it seems there is no apparent solution for this (I Googled all sorts of things re this, but nothing useful came up, except this thread). I did contemplate the idea that this might be caused by some fault in the adapter itself, or the socket at the back of laptop, but who knows, that is just a guess.

 

why do you guys need the restore disc?

my motherboard was replaced with the one from the 9500m aswell, and vista refuses to boot after a windows update.

 

Greetings to all,

I know that it was a while since my last post, and that this thread is basically dead, but I just thought that it might be useful to mention that I found where the problem was with my Asus. After extensive research I realized that the reason for my processor underclocking were thermal monitors (automatic thermal protection) built in the processor. It seems that there is a bug with Asus BIOS (which will never be updated), because of which thermal monitors are constantly not allowing FID to go over 6.0x (not just in case of high temperatures), which consequently reduces my CPU speed to half all of the time. The solution is in RM Clock utility software which has a feature under "Advanced CPU settings" to manually disable the thermal monitors. As soon as I did that my CPU went live again and started working properly. Of course I realize that without termal protection CPU can overheat, but for last six months (that's how long it was since my discovery) my CPU temp never went above 72C, and that includes heavy usage. This of course might vary from laptop to laptop so if you do decide to disable thermal monitors it would be good to enable the option (in RM Clock) to show CPU temp in system tray, so you can keep an eye on it. Also I think that if the laptop gets too hot BIOS has a function to turn it off automatically.
Anyway, perhaps some of you might find this useful, if you didn't already give up in trying to fix this.

Cheers