G1s 90 day repair warranty

Hey everyone, I think I finally have some good news in regards to my g1s repair...after having it repaired once (which they did for free, i was never charged even though i was out of warranty) and getting it back only to find out the gpu idles at 90c, i sent another letting explaining my situation and requesting another rma.

i got an email from a rep who told me they would replace my unit with a g50vt-x5 for $250 because im out of warranty. shouldn't i have a 90 day warranty since this is my second repair, even if they didn't charge me the first time? They cant say because they didn't charge me the first time I don't get the 90 day warranty can they?

 

well only if it breaks down I think. The 90 day repair is related to problems that were supposed to be fixed but were not. In my case my G1S blanked screened for the 2nd time within the 90 day period. Because it was the same problem I was able to get that 90 day warranty. I'm now getting a replacement g50vt x5 but the process has taken over a month. Be ready to wait.

 

well yeah my problem is similar, but it hasn't blank screened yet, just idles at 90c, which is obviously defective. but either way it shows the repairs were indeed faulty.

were you still in warranty? if not, did you have to pay the first time for the repair? the second time?

 

well the G1S is supposed to be at around 90. It's always been that way because it does get very hot. The heat causes the GPU to break down so it will die. Its just a matter of time. I was in warranty for the first repair but out for the second but was covered by the 90 day warranty as it was the same problem that happened again. Didn't have to pay for either.

 

sorry mate, you sure you didn't miss the "idle" part? =p

its not supposed to idle at 90, that's a tell tale sign of a near death 8600. when i play games it goes up to 110 and crashes, while my old g1s would maybe hit 90 while under load, and it still failed on me (that's normal)

anyway, im just concerned because they replaced my mobo last week, and im needing to send it in again because of those temps. the guy said i was out of warranty and i would need to pay 250 for the g50vt-x5. there's no way i can be out of warranty if i got it repaired last week! and it was the same piece they replaced that was bad, but he told me they had parts shortage.

 

well if its repaired last week tell them the 90 day policy. You have to make sure its the same problem though. BTW there are no more parts I think they're giving replacements now. Push hard for the 90 day repair and if you don't get it then pay the 250 for the g50 and don't buy asus again.

 

yeah sounds like a good plan.

funny thing is even the "repair" parts they had still seemed faulty. I mean me and you both got crap back from them. oh well, ill be happy with a g50vt.

any idea how to get a better screen installed? i heard the screen isn't just low res but has poor contrast and AOV

 

Your computer was out of warranty. Of course they're going to charge you for a replacement. Consider yourself lucky that you're getting a G50 for $250.

This is why I have no faith in the average consumer. You get all these stories around here about how companies try to screw the customer by providing subpar support, yet on the other side, the consumer will try to screw the company every chance they get. Asus is going above and beyond by offering a replacement for well below cost (they're obligated to do absolutely nothing), and the response they're going to get is "screw you, give it to me for free, or I'm never buying Asus again".

 

You make it sound like they didn't sell me a faulty product, then fail to address it by not extending warranties. If they did extend the warranty like Dell, among other companies, I would have easily been covered.

About the replacement, supposedly it's because they're out of parts, not because they have some above and beyond customer service.

I never once said in this thread that I was trying to screw asus or even that I was displeased with their service (I thought I was fairly tolerant considering the 8600m's known faults and my first repair being botched), so please don't come in my thread and accuse me of being a sleazy consumer.

thanks

 

______________________________________________

 

Sorry if it did anger you, but I've got no plans to abandon asus. I was referring to "pushing hard for the 90 day warranty", not "I'm never buying Asus again".

Perhaps I could have specified, just didn't think I was going to offend anyone with a generic response, or look like an a-hole

 

I will defend my own comment. After the product was released Asus found out they sold a DEFECTIVE product. They knew that the laptop would break down due to the high heat levels frying the GPU and they did nothing about it. When the units were sent in all they did was replace the motherboard and wait for it to fry again (probably hoping the warranty would expire). There was no way to stop this overheating, even people with coolers had the same problem and yet asus didn't recall the product or provide a replacement. It was broken product and nothing was done about it. They're only replacing it now because they're out of motherboards to fix it with otherwise they would've done that again.

Its like this. Let's say you buy a toyota and the engine breaks down. You're still under warranty and you get a new engine but the problem is that the engine receives inadequate cooling. This means that toyota is fixing something that's not related to the problem. It was a design flaw in the car and engine. It breaks down again, you're out of the warranty and they don't make the engine anymore. Toyota knows they made a broken car but charges you money for a new car. Would you allow that? And would you buy toyota again knowing it could happen again? I'm pretty sure you wouldn't.

 

Well they made me pay the $250. Not a biggie really, it still worked out great in the end.

Reason being I didn't pay for the first repair, and supposedly you need to proof of purchase (invoice) to verify the 90 day warranty. It might have been them realizing their mistake the first time around and exploiting my TOS ignorance. I probably could have pressed it but I'm tired of customer service bs. I'm just going to pay to pay up and enjoy my replacement.

If anyone knows for sure if they require your invoice for a 90 day warranty repair please let me know, I'm curious.

 

i'm pretty sure you don't need the 90 day invoice. I just told them to look at their records which they did and they confirmed I was still under the 90 day warranty. All I had to give them was the original receipt when I first the bought the unit as proof of purchase.

 

We have been dealing with failed nVidia 8xxx based models, when the problem first surfaced, and inquiry was made to nVidia. The high heat levels were related to the GPUS, although not entirely - The C2D CPUs provided it's fair share of heat. While we were waiting for response and solution options, we went ahead and used what was available to us - G1SN mainboards or model changes for both in warranty or paid out of warranty repairs. We have received some reworked 8xxx series from nVidia that according to them isn't affected by overheating issue which we are now able to rework into actual G1S motherboards for RMA and repair use, while still maintaining the model change option depending on available resources.

As long as you provide the most recent RMA number, they will be able to determine if you are within 90 days of previous repair.

 

I guess we won't know if nVidia has solved the problem until these get distributed, but I really appreciate the Asus reps keeping us informed here.

 

Icehockey, I don't know where your getting your information from.
But Asus certainly didn't know about the GPU issues on the G1S series until they started to appear about a year ago.

A lot of G1S users didn't even experience any issues until after or just before the warranty mark was up, so it wasn't something that could have been found before the product was released, and nVidia didn't know that the 86XX mobile series was part of the faulty GPUs until all the cases started to happen, so obviously Asus didn't know until nVidia came out and said that the 8600s were also in the same boat. There were also a few other GPUs on that list.


This is the scoop. You've posted here, I'm sure you've read the many, and I mean many threads we have here about the G1S GPU issues and what some of us have done about it.

I think I even talked to you through PMs about taking the replacement over the repair, because it wasn't worth the headache. Believe me the G50VT-X5 is a very suitable replacement, and you won't be disappointed with it. As much as I would have loved to have my G1S fixed, I knew in the end it would just end up being the same thing, I knew how hot that thing got, I had it for just over 2 years, getting the replacement, even though I had to pay for it because yea it was out of warranty I didn't mind, at least they offered me something. Most companies out there wouldn't even bother with you if your warranty is up, let alone offer a replacement.

 

well with those extremely high temps people were having asus should've known it was bound to break in the future. Laptops aren't supposed to run that hot. Also shows that asus didn't test the product well enough if its going to break within a year or two.
I'm also not pleased with the way asus is handling it. Clearly this is their fault and they are making out of warranty people pay for asus' error. There shouldn't be a charge to replace a defective laptop.

 

As long as you provide the most recent RMA number, they will be able to determine if you are within 90 days of previous repair.[/QUOTE]

That's weird...i gave him the rma number, and scanned the slip that came with the repaired unit...

he asked me for an invoice saying it was needed to verify the warranty, which i didn't have because i wasn't charged for the first repair, even though i was out of warranty.

well everything balanced out in the end..not like i was overcharged or anything, I just wonder why he wouldn't give it to me with an invoice...