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    G50vt-X3 DOA, need help.

    Discussion in 'Asus' started by redguardsoldier, Mar 16, 2009.

  1. redguardsoldier

    redguardsoldier Notebook Consultant

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    My cousin have just bought a G50Vt for me, and after checking everything, he found that the Blue-ray drive listed as unplugged device, and there's no power to it. He's in USA, and I'm in Vietnam, so I really don't know what to do.
    Can anyone help me?
     
    redguardsoldier, Mar 16, 2009
    #1
  2. Dragunov-21

    Dragunov-21 Notebook Evangelist

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    DOA? RMA.

    Call tech support and arrange for him to send it back.

    *EDIT* Also, Elder Scrolls ftw? *EDIT*
     
    Dragunov-21, Mar 16, 2009
    #2
  3. David

    David NBR Random Reviewer NBR Reviewer

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    Before contacting Asus, I would try an re-seat the bluray drive. Simply take it out and put it back in securely. Also, download the latest BIOS from the Asus website and see if that helps.

    In case you need to contact your local Asus service center, their information are as follow:

    ASUS Technology (Vietnam) Co., Ltd.
    +84-8-38300446 (08:00-17:30 Mon. ~ Sat.)

    Ho Chi Minh
    110 Nguyen Chi Thanh, District 10, Ho Chi Minh City., Vietnam
     
    David, Mar 16, 2009
    #3
  4. redguardsoldier

    redguardsoldier Notebook Consultant

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    Thanks for you advice, but there're some problems. My cousin told me that he don't have enough courage to open the laptop.
    And for my local ASUS, I have contacted them, and they told me just bring my laptop to them when it arrived here.
    Can you give me some information to help my brother contact USA ASUS?
     
    redguardsoldier, Mar 16, 2009
    #4
  5. E.B.E.

    E.B.E. NBR Procrastinator

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    Contact information for ASUS USA is in the Info BoothFAQ.
     
    Last edited by a moderator: May 12, 2015
    E.B.E., Mar 19, 2009
    #5
  6. GenTechPC

    GenTechPC Company Representative

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    Since it's already DOA why not try what David suggest first, it's very easy to reset the drive, also check the BIOS to see if it's been detected in the BIOS or try load BIOS default:

    [​IMG]
     
    GenTechPC, Mar 19, 2009
    #6
  7. The_Moo™

    The_Moo™ Here we go again.....

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    yea you do not open the laptop remove those 2 screws then slide out and then back in. Just point your brother to this thread so he can see it.
     
    The_Moo™, Mar 19, 2009
    #7