G71 blocks internet access to games?

My friend bought a G71 gaming PC at best buy over the holidays. He also got a gift card to gamestop and bought Crysis and Orange Box to play on the PC. The problem is, something on the PC is blocking internet access to all third party programs and crysis can't authenticate and steam won't connect to the internet. Free download manager also can't connect and download anything.

I've tried everything to make sure windows isn't regulating internet access. I disabled all the security and both the basic firewall and advanced firewall in windows. I've also uninstalled all antiviris software as well. I also allowed port's 1 to 65535 to pass through on the router for his pc and tried it at my house where i know it should work.

Anyone else, run into this problem?

 

Third party programs? Does firefox work? Internet Explorer? Can you ping outside IPs? What does a traceroute of your default gateway say?

 

yea, firefox and internet explorer both work. I'll have to do a traceroute next time i'm at his house.

 

If browsers work, my thought was maybe it was a proxied connection instead of a router/NAT... you said you tried it at your place though (and it didn't work either?), so it's probably not that. If you've disabled all firewalls and uninstalled AV, it's hard to figure. It sounds like the kind of thing you'd get with symantec installed etc. Try the ping/traceroute and see if that gives any clues, good luck!