The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    HDD crapped out in G51

    Discussion in 'Asus' started by carajean, Dec 3, 2009.

  1. carajean

    carajean Notebook Geek

    Reputations:
    0
    Messages:
    76
    Likes Received:
    0
    Trophy Points:
    15
    Do I contact asus or just go ahead and ship it to seagate?
     
    carajean, Dec 3, 2009
    #1
  2. thatdaveguy

    thatdaveguy Notebook Evangelist

    Reputations:
    9
    Messages:
    317
    Likes Received:
    0
    Trophy Points:
    30
    You'll do the entire process through Asus. Seagate has nothing to do with this.
     
    thatdaveguy, Dec 3, 2009
    #2
  3. carajean

    carajean Notebook Geek

    Reputations:
    0
    Messages:
    76
    Likes Received:
    0
    Trophy Points:
    15
    OK im on the phone with customer service and they are gonna send me a RMA thing. Now he said I may have to ship the whole laptop out to them. Anyone know the turn around on something like this?
     
    carajean, Dec 3, 2009
    #3
  4. sama98b

    sama98b Notebook Evangelist

    Reputations:
    40
    Messages:
    435
    Likes Received:
    0
    Trophy Points:
    30
    Might be cheaper to buy a new hdd but for sure faster.
    And safer if you want to keep your data from the hdd private.
    Hdd-s crap out all the time nothing new there.
     
    sama98b, Dec 3, 2009
    #4
  5. thatdaveguy

    thatdaveguy Notebook Evangelist

    Reputations:
    9
    Messages:
    317
    Likes Received:
    0
    Trophy Points:
    30
    Cheaper how? Asus pays for shipping both ways
     
    thatdaveguy, Dec 3, 2009
    #5
  6. sama98b

    sama98b Notebook Evangelist

    Reputations:
    40
    Messages:
    435
    Likes Received:
    0
    Trophy Points:
    30
    Time is money, hope they repair/exchange hdd fast enough, and they truly pays the 2 way shipping too.
    New 320gb hdd about 72$cad.
     
    sama98b, Dec 3, 2009
    #6
  7. thatdaveguy

    thatdaveguy Notebook Evangelist

    Reputations:
    9
    Messages:
    317
    Likes Received:
    0
    Trophy Points:
    30
    it's about 3 business days shipping to the depot, 3 business days to repair at the depot, 3 business days shipping back to you... so at least 2 weeks
     
    thatdaveguy, Dec 3, 2009
    #7
  8. ASUS Customer Care

    ASUS Customer Care Company Representative

    Reputations:
    105
    Messages:
    90
    Likes Received:
    0
    Trophy Points:
    15
    At OP, if you are in US or Canada, please pm me your RMA number so I can check and verify if the case was properly documented to reduce your overall downtime.
     
    ASUS Customer Care, Dec 3, 2009
    #8
  9. d1ce

    d1ce Notebook Enthusiast

    Reputations:
    0
    Messages:
    10
    Likes Received:
    0
    Trophy Points:
    5
    It's great to see the level of customer service that ASUS is providing (especially being on the forums). Hope all goes well with the HD OP.
     
    d1ce, Dec 3, 2009
    #9
  10. MichaelKW

    MichaelKW Notebook Consultant

    Reputations:
    5
    Messages:
    108
    Likes Received:
    0
    Trophy Points:
    30
    Indeed, its great to see a rep here on the forums being so attentive and active. Thanks, Asus (and whomever you are that works for them and is so active here ;) ).
     
    MichaelKW, Dec 3, 2009
    #10
  11. carajean

    carajean Notebook Geek

    Reputations:
    0
    Messages:
    76
    Likes Received:
    0
    Trophy Points:
    15
    Yeah I thought that was pretty awesome when I saw he/she posted. I did reply and I did send the package out yesterday. FedEx says it will be there Monday. I live in Michigan and its going to Indiana.
     
    carajean, Dec 4, 2009
    #11
  12. Maxamilus

    Maxamilus Notebook Consultant

    Reputations:
    22
    Messages:
    168
    Likes Received:
    0
    Trophy Points:
    30
    I've had an Asus laptop sent in 3 times, and turnaround has always been around 6 days. That includes weekends.
     
    Maxamilus, Dec 4, 2009
    #12
  13. Geared2play.com

    Geared2play.com Company Representative

    Reputations:
    691
    Messages:
    4,770
    Likes Received:
    0
    Trophy Points:
    105
    4th time the charm. then its a lemon. what model is it?
     
    Geared2play.com, Dec 4, 2009
    #13