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    HID evolution feedback

    Discussion in 'Asus' started by xuchenlang, Jun 7, 2012.

  1. xuchenlang

    xuchenlang Newbie

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    It's been five days since I received my new laptop. I would say this is a bad experience of buying laptop from HID evolution. Their customer service sucks, sometimes they did not reply emails for some reason I d never know. I mean, before I made the purchase, they were good at communication, however, after that, they just ignore you. For two times, the only chance I get their replies were after I spoke to the agents via phone, but were these replies useful?? They are just not in time.
    For the product, I bought a brand new Asus G75, but the touchpad was already dead before I received the computer. On the phone, their agents said this was not their fault. But it was a brand new laptop with some minor modifications, how could it be with a broken touchpad on it??? I never used the touchpad to play games!! I called Asus for one hour to do troubleshooting yesterday after the call with your customer service, and nothing was happened with the touchpad. It was hardware problem. I will ship it to Asus, and it will cost me more money, and more importantly, I spent too much time on this shix.
    Anyway, that's what I want to say to HID evolution, whether they can see it or not, I would share this online and let more ppl know.

    They told me to call them so that they can help; however, no one answered the phone. I have to leave the feedback without choice because I at least spend two days on solving this problem and wait to see if I could get some helps from them. I was disappointed that they told me to go to Asus for help. Okay, I am shipping the laptop to Asus by using warranty, and now they come back to me said they will make sure to help me. What is this?? Who could be that irresponsible of their customers? I quit, I mean I am not professional and I cannot disassemble the laptop and take the risk to make it even messed up.

    I do not want to push people, but I do not want anyone to push me neither. If they could keep a good communication with their customers but not to avoid helping people at first time, I would not be this mad even I have got a laptop with broken touchpad.

    Now, I need to use the warranty to fix a BRAND NEW laptop.
     
    xuchenlang, Jun 7, 2012
    #1