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    Help with ASUS k55a. Screen is black.

    Discussion in 'Asus' started by mfrieze, May 11, 2013.

  1. mfrieze

    mfrieze Newbie

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    I got 2 laptops for my parents about 2 months ago. Asus K55A-DH51 15.6" LED Notebook - Intel Core i5 i5-3210M 2.50 GHz - Mocha - Newegg.com

    Both of them did a windows update and then after they restarted their computers, it would not boot to windows. It said "PCIe controller not found, check the cable" or something like that. Although, I could hit escape to bring up the boot menu and choose "windows boot manager" and then it would boot into windows. Even in the bios it doesn't list the hard drive, only windows boot manager. I thought that was weird, maybe not.

    Anyways, my dad somehow found his way into the bios and changed something and his screen just went black. After that, it would not show anything on the screen. You can hear the hard drive and the fans turning on, but the screen is blank. So, he returned his laptop and got a different one.

    My mom's laptop kept on making you go to the boot menu just to boot windows if you restarted, but it at least worked.. for a while.

    I looked at it for her today and went to the bios to check out the boot order and it was booting the dvd drive first, then PXE, then the windows boot manager. It did not list the hard drive however (like I said, i though this was weird). So, I disabled PXE so now the boot order was dvd drive then windows boot manager. I saved and hit exit.. Now, she has the black screen too?? what the hell. How does this happen just by changing the boot order?

    Her 30 day warranty is up so she cant replace it but asus will at least fix it. I just dont even know if she should keep this laptop. I have never heard of these issues. 2 of the same laptops with the same issue bought at 2 different places (my mom got hers at new egg but my dad got his at microcenter).

    I decided maybe it was a good idea to try to remove the cmos battery to reset the bios and I cannot get to the batter without tearing the chasis in half.. any idea's? I wish there was a service manual. I do not recommend these laptops. I could just be ignorant but this is not very user friendly.
     
    mfrieze, May 11, 2013
    #1