The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Help with ASUS technical support

    Discussion in 'Asus' started by xsi123, Nov 24, 2010.

  1. xsi123

    xsi123 Newbie

    Reputations:
    0
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    5
    Hello,

    I need some help with ASUS technical support.

    I bought a M70V at the beginning of 2009. About 6-8 months after, I started to get a flickering screen. Adjusting the display was fixing the issue temporary so I could use the laptop.

    At the beginning of 2010 I couldn't use the laptop any more due to the flickering issue so i call ASUS support and sent it for repair. The laptop came back in about a month. They replaced the video card and it was working again.

    After about 3-4 months, the same thing started to happen. Flickering screen. I called ASUS support again. They told be to send it for repair again and this time they would do a more thorough test. The laptop came back about 2 months later (they were waiting for the part). They replaced the video card again and the laptop was working fine.

    Now, just after 2 months from the last repair, the same problem. Flickering screen again. I called support in order to speak with a Manager to arrange some kind of a replacement. They are not connecting me with a Manager, they are not giving me their names (so maybe I can reach to them in a different way), they are not giving me any other solution. They only say to send the laptop back again for repair.

    Looking at ASUS website there no other phone numbers I can use except the technical support numbers. No email addresses... just a feedback form.

    I guess at this point I could just take my loss and get a new laptop but I don't want to spend the $$ at this time. This is a $2000 in its day.

    So, do you have any suggestion on how to proceed with this? Any idea would be appreciated.

    Thanks
     
    xsi123, Nov 24, 2010
    #1