The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    How fast is Asus at repairing and shipping a notebook under warranty?

    Discussion in 'Asus' started by jacobn, Feb 4, 2010.

  1. jacobn

    jacobn Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    I just got my first ASUS notebook 2 days ago, the k52jr-A1 and after the first day, I noticed two dead pixels (black) and just sent it in today for repair. Bummer because I just got the notebook and was loving it and was going to wait on getting it repaired, but figured I should just send it in for repair right away instead of waiting until the last minute for the 30 day no dead pixel warranty to come to a close. On the ASUS site, it states "overnight both ways" for warranty repairs, but after looking at my tracking number they gave me at FedEx, it states "Express Saver" with a delivery estimate next Tuesday. That kinda sucks, so I called ASUS, and yeah, they told me they don't offer overnight anymore and that their policy has changed for shipping.

    I'm just wondering how long this is all going to take now? Or how long it has taken for others to get their PCs back after they sent them in for repair? I was kinda hoping to have my notebook back by next week, but now I'm not so sure.
     
  2. Rothias_X

    Rothias_X Notebook Enthusiast

    Reputations:
    0
    Messages:
    11
    Likes Received:
    0
    Trophy Points:
    5
    I sent my Asus G51j-A1 took about 7 days shipped it out on a weds they didn't recieve it till sat and since it was a weekend they didn't work on it till monday and shipped it out back to me tues night and i recieved it the next morning which was pretty shocking since it took so long to get it took less then 24hrs to get it back all fixed up.
     
  3. min2209

    min2209 Notebook Deity

    Reputations:
    346
    Messages:
    1,565
    Likes Received:
    3
    Trophy Points:
    56
    I remember last year Feb when they still offered overnight shipping here in Canada. Call them on Monday, prepaid box arrived on Tuesday (and sent back the same day), they worked on it on Thursday, and I got it back on Friday. Motherboard replacement for the G1S.