How good is ASUS product support?

I'm curious as to how well ASUS supports models that are no longer being manufactured. Say your hinges crack and need a replacement 3-5 years down the road.

Will ASUS still provide parts?

Thanks.

 

Alot better then the rest. Thats all i can tell you. It all depends on you dealer. n Once warranty runs out asus is not required to provide parts however your dealer still may be,

 

Asus probably won't provide them for free...but you'll probably be able to purchase replacement parts.

 

If only they were free...

I know they wouldn't be free.. but generally g2p.. how do you go about keeping parts laying around?

 

Geared to Play you said they're a lot better than the rest? I thought Asus tech support really, really stunk.

Oh well, just my experience, but it doesn't matter since their products almost never have problems

Well at least their motherboards and videocards

Cheers,
Mike

 

... this funny that this question wasn't posed to me.... the only person who's been working on these systems for five years now..... The parts will slowly become extinct..... we were called in the spring saying that parts for the first laptop we ever imported stopped being build 6 months before and the US had a couple parts (batteries, chassis's, etc) and they wanted to know if I wanted them...... This doesn't mean it'll always be like this, but Asus will produce parts for about 4 years...... and then you've got maybe a year after that to still get them (total of 5)....... I totally rebuild one of our first systems that literally got the $%^& kicked out of it..... for a 4-5 year old laptop to look brand new.. that's awesome.


Basically.. for the parts and service to rebuild the entire outside of the notebook (chassis, keyboard, clean the lcd)..... basically just use your motherboard, lcd screen - hdd, odd, ram, cpu ...... you're looking at about $300. Go down from there for just parts......

.... if anyone does parts and replacements like this.... it's us, we've got a lot of stuff on hand for various reasons and it's one of the things we like to do...... bring Asus' back from the dead... or at least broken bones.

 

I never said they were good. I said they are better then the rest. They are also faster and easier to get a hold of. I also said your dealer is responsible for your witebooks not asus. You will get much better support from your dealer provided you go to a dealer who cares. My name is Eddie btw not geared to play

 

... doesn't that chap your bottom?

... if these people want to know how Asus will take care of a problem they should call them up and make up their own minds...... then you've got companies who sell them who for the most part are going to be able to help regardless of ensmeble or custom.... I mean.. HELLO... look at this forum... in reality a question like just becomes one of the dumbest ever because there's a forum dedicated to them and if their support sucked, it would be a prime thread...... that's how you have to look at it. Good things never get mentioned because it's only the people who got shafted or are just unhappy that really take the time to come out.......

 

As justin said asus does stock an array of parts for replacement. For more popular whitebooks we stock spare parts for warranty claims and generally dont have to go to asus until we run out. Your dealers will offer an extended warranty. Some purchase it from asus and pass it on to asus many warranty it them selves. We do our own warranty. Only time we pass on support to asus is if the customer is on the west coast and only if they are ok with going to asus.

 

Well tis the nature of online forums. People come here to find the solution to their problems. Asking how good asus support is on these parts will not provoke a negative responce.

 

I am not a mind reader, nor do I know who you are or how you operate your business, or how long you have even been in business, so a remark like this is not only OT, but usually starts flames and I'm generally not the type to bother, so I won't. And I suggest you should not either. I'm sure there are others here/anywhere who have used ASUS laptops/products longer than you have.

That is pretty funny.. so I call up ASUS and ask how good their product support is, wouldn't just about 100% of every company out there tell you, "Yeah were the best".. yes they will! Just as I use to tell people at my restaurant that my food is the freshest this side of the east coast (when it probably is not). Forums are meant for users to come on and post questions, resolve problems, or get straightforward answers, which seems to be relatively absent from a few people who just reply with smart ass remarks.

No offense to you Justin.. but seems like the people who believe they have the most knowledge about a product they know of can make rude remarks and then answer the question?

Sort of self-contradiction if you ask me.

Can you not just post a straightfoward answer to the simplest question.. and I don't believe it gets simpler than the original question of this thread.

An answer of 1yr, 2yrs, 3yrs.. etc. would of been sufficient enough.

edit:.. btw, Sony & Apple are about last when it comes down to support and I don't see any stickies or "prime threads" which talk about how crappy there service is.

 

Actually... that would be an impossibillity since I have the first Asus notebook that was imported to this side of the world.... that's not some BS comment, it's something that can actually be proven. Since this forum consists of mainly north american members..... and at the time we started selling these systems they were still only being sold in China.... I'm pretty confidient there.

You asked me for assistance and I gave it to you - am I correct or what? Do you recall those PM's you sent me? I didn't tell you to call Asus and ask them about their support..... but if you believe that's what I said then not only can't you read minds, but you need someone to spell things out for you........ If you call Asus up and talk to them you'll find out what their support is like....... Tell them, you've got this notebook, something is up.... can you help me out.......... you could even get someone else's serial number if they ask you for one... but that'll give YOU the impression you need to know how they deal with things.... I'd even give you a serial off one of my machines just so you can call up and do this sort of hands on research..... If you or anyone else thinks that's a bad idea I don't know what else you could want.

The people who buy Asus' systems are a different type of consumer and if you don't already know that there's no way to get you to understand it. Nothing I say is going to be good enough for you because if I told you they were the best - you'd tell me I sell them and of course I'm going to say that. So, instead... I look at other ways to try to explain things..... Telling you there would be a huge thread about their support (if it were bad) ...... or telling you to search the forum.... or to give them a call... that would produce more than a thread asking about it.

I'm not sure what your 1-2-3 year comment was for... I might be lost because out posts are too long, but basically... Asus' notebook division does have good service and always has. It's personalized and quick and you could always go back to your dealer if Asus gives you any bit of a problem. That is if you're buying from a dealer who actually has leverage with Asus and the willingness to care...... good luck with that.

I can make any sort of comment I want when it's in the interest of helping someone....... I don't waste my time if that's not the ultimate goal..... We're in a forum where I some newbie will try to rip me and I don't care who I am or what I represent..... but this is a community and whenever someone things something is out of line or could be better asked.... etc... it should be hit right on the head instead of danced around. Basically I want YOU to do more of this hands on....... don't use the forum as a crutch, use it as a resource..... give as much as you recieve... Now if you want to take my advice, then great... if you need help with it you can certainly email me, but you have to find out how Asus is yourself.

 

... oh about your original post....... ok.. well hinges come as part of the lcd lid...... ok? So, in my first answer, which was talking about how long parts are available... I think I answered that rather well. You're going to be outside of warranty repair, so you're going to have to buy a new lid. You're looking at maybe $40, but you get a new lid (which over that much time will get worn)..... but it can be done.


EVERY PIECE of an Asus system can get replaced.... EVERYTHING. Take that as the word of someone who has the most experience...... I know how long they'll make the parts...... and I know how important that could be when your hinges start to loosen up or break and you need something new. Without them, it'll be pretty hard to use the system. If you want, you could buy a whole new chassis right now and save it for when you need it down the road. I suggest that as your only sure-fire way of knowing it'll be around.

The other thing to keep in mind is as these parts stop being produced (their cost to us goes up)..... as Asus runs out and say we have the only ones left..... their value goes up. So technically the cheapest you'll get those parts are right now as they're still making that model.

 

Ok just to clear it up. If you are talking about ensembles like w3v or w2v then those products are supported by asus and warranted by asus as well as "some dealers". If you are talking about built on asus nb's then those products are mainly supported by the dealer. I cant speak 100% for asus but i know as a buyer I rather be stuck with a good dealer warranty and a good dealer then asus support. Dont take things too personally. Justin may have a big head and so can I but we are here to help. On a saturday or sunday when our day is off do you expect us to act like we are working? We are guys with day jobs. Granted we have our websites here in our sigs so you will find our attitude differes from other forums here but you have to realize we are human. We have good days bad days and in between. I for one think your question was extremely simple and non specific. Seriously what did you think you were going to get in reply. I am a dealer. You will not find me praising asus support other then to say they are better then the rest in most aspects. If you asked me about dealer support then i can whistle you a laliby. There is nothing wrong with your question. I am surprised it even got this much attention. Justin is right call them and find out for your self. You will find there are more then one answer on a good day. I am still trying to find out which product you are referring to? built on or prebuilt?

 

Comments like this is what threw me off.

I for one believe there is no need for remarks such as that.

You have answered my PMs and have gone out of your way to even help me in purchasing a W3V by doing what I asked and I appreciate that. Thank you.

My question was general and could have been answered simply.

"Geared2Play"..

If the weekend is your time off, it seems like you are blowing off steam by coming on these forums and answering with rude remarks. Your originally answer to my question was acceptable and straightforward, but your remark to shampoo that your name is "Eddie" and not "Geared2Play" was unnecessary. He gave an opinion and it seems as though you disagreed and typed your remarks, which is fine. But I doubt he knows you and I doubt you know him. If you would like to be called Eddie, then by all means change your username to Eddie and I'm sure he would have referred to you as Eddie.

As to my original question, it was "geared" haha.. toward the ensemble line of products by ASUS.

Generally how long are parts available and the question was answered with up to 4 years, possibly 5.

No disrespect or offense to any of you.. but this thread got out of hand for no reason whatsoever.

Thank you.

 

... able to find humor after all..... You know, sometimes reading something else someone typed is very hard to guage... and that's why I hate email and I guess what forums are bad... I blow off steam 16 hours a day...... I work all day and I help put in my time here..... and you know what, I deal with Asus and our business clients all day and then try to help out individuals on my spare time in this forum....... there's a reason I stopped taking care of individual customers.... I hate stupid people.... I'm not in sales and I don't care how that sounds... everyone hates stupid people. I'm not talking about inquisitive people.. I'm talking about downright stupid. There's nothing that's more frustrating than that.

Nautica - I'm certainly not talking about you... but when I take the time to respond I make sure to let people know what I'm thinkin (good or bad).... sometimes it takes a little poking and proding to get them to understand and get them to do the right thing. I don't mean any disrespect by it, trust that my intentions are pure.

I came up with the rule that any company who enters this forum should use the company name as a handle (because there were plenty of companies who were in this forum prior how were hiding out doing plenty of self-promotion without anyone knowing it). It's ok if people want to remain anonymous, but then they would sign their posts with their handle...... if they sign it with their name, I think it's proper to use their name...... I don't like it when someone calls me "PROPortable" .... I'm a person and one of the handful of people in this forum who are open like that..... when we're open as we are, it's for a sense of a familiarity and to then call us by our handle is just cold and unfriendly I guess.


To get the thing back on topic........ lets put it this way....... I'm always going to have w3 parts because at this point more people who work for us and their families have W3's at this point than anything else. So stock of their replacement parts are going to be around - at least here - for a good long time. Don't worry about it, I'll always be able to get them for you if you need something.......... you have to get the notebook first ---- otherwise you won't give it any time to breakdown!

 

lol.. I would have put my order in a long time ago, but my show winning (trophies.. memories) car was stolen 2 months ago and it's been hard to spend money.

So far your still my #1 choice for purchasing and when the time comes, hopefully soon, you'll be getting a call from me.

 

... wait... WHAT? Whoa..... I feel bad for you.... OK, I don't care where you get your computer (infact get it somewhere else! ) ----- but what happened to your car? ... details ... make, model, year... pictures?

 

Justin
Somone stupid will take your remark peronal. You need to be specific. If you ever asked a techinician "should i press enter" after they told to click on something you need to brush up on your computer skills and thus you are a computer stupid. You can prolly be a brain surgeon in real life but you have the computer sense of a chimp taking a computer science course.

 

... you're right.... but then there is a fine line between stupid and too smart....... you'll get those brain surgeon's, eye doctors, rocket scientists (seriously have had a few of them).... and they won't know a THING about computers, but what's worse is that they *think* they do and you're always wrong...... OMG - that's why I personally got out of helping with the tech support for the most part...... Don't get me wrong, when I have the time I certainly don't mind the usual call or email from a forum member........ or the more schooled customer...... but you've got to remember that a large majority of the population is pretty dumb (I mean there are tons of people who still buy certain brand computers because they've heard the name)......... but even if you're in a niche, the law of averages will eventually come back to haunt you if you're in business long enough and have success...... all the smart people are usually the ones that the stupid people ask for advice.......

Just something to think about. Everyone in this forum is probably the "computer guy/girl" that their friends and family look to for help......... you're going to suggest your grandma or mr smith next door to buy an Asus......... and that's where the problems begin!

 

Justin I sent you details on the car in PM.
You'll know why, once you read my message.

As for ordering from you, don't worry, since you don't want me to, I won't.

There are plenty other dealers out there offering free memory upgrades and discounted prices, so I'll look into them.

Anyways...

 

Uh, Nautica, I think he said that part as a joke...

 

Joke or no joke.. who cares, really?

I sent him pics anyhow, whether he views them or not is his decision.

This thread went way off topic.. good job guys.

 

.... it was a joke ... but if you're not joking then you are a nuts..... if you are joking, I think we might be joking too much and have gotten all confused...

... you realize you qualify for the NBR member discount, right?

 

We are all nuts...I dont think anyone here can call them selves normal and be happy with that status

 

.... Well it's a club of weirdos and inside that club there has to then be cliques... I think it's a rule of nature or something...

 

Hi to notebookreview users

Not to start this thread up or anything, but justin (i think thats your name). For me as a fairly new notebook user, but not new to selling them.

After reading this thread I feel rather shy to ask any simple question about my ASUS notebook around here!
I for one have come here to read posts by other people (if the own a PC company or not) and possibly ask a few questions of my own over time.

If you are really the best ASUS dealer let your answers and service prove it. I know from reading other forums, including laptoplogic that you DO know heaps about the notebooks. I'm not trying to pick on you as I dont know you. But I'd ask you not to answer any question I might ask in the manner you answered poor NauTiCa.

You might even fine more ppl asking more questions and perhaps buying noteboos from your store

oh, I dont mind you calling me insane



insane

 

haha.... ok INSANE..... Nautica knows where I'm coming from and is in that inbetween stage where he knows what he wants but there's that 5% of doubt that's clouding things up (not to mention his unfortunate incident)....... but this happens a lot....... you'll get people that close who then just start a half dozen threads about simple little things.... like they're second guessing themselves......... that has to stop... but the good or the forum and the person asking the question. There is a point where you have to ask it to yourself. If you rely on other people, you always have someone else to blame and no one is really going to convince you one way or the other...


Now, if this post was to say you're going to be asking stupid questions.... or you are stupid.... whatever........ that's ok...... if you can't find an answer to something in the forum (ahem... search first)...... but people certainly don't NOT ask questions because of me.... and our company isn't hurting either as sales from this forum's members only account for less than 5% of our sales.... I'd love that to be more, but there just aren't enough people in the forum.

Go ahead and ask anything you want........ Anyone can ask anything once..... I've always been cool with that......

 

You wont find anyone claiming to be the best. However we can both put down claims to many things that are uncommon to others. Claiming to be the best opens up an opportunity for someone to prove otherwise. You will not find any of those claims here. i think