How long has your Asus lasted without repairs?

Saw this thread in the Acer sub-section and decided to shamelessly steal it and post it here in the Asus sub-section.

I just purchased my very first Asus branded laptop, the Asus U47A and I'm wondering how long your Asus laptops have held up without having to use your warranty/take it in for repairs? I'm quite satisfied with my new Asus and consider it to be quite durable and ready to play modern games and be on-par with most laptops in the coming years and I want to know how long I can realistically expect my laptop to last without repairs for I've never repaired any of my previous laptops.

 

That depends what you mean by repairs.

My N50 had to be RMA'ed twice in it's first year due to display issues. It developed a fan issue which i never did pinpoint because simply disassembling and reassembling fixed it. My G73 was never sent for RMA, but required a repaste a few months after i got it. It has been performing without any issues since then and i've taken it apart a few times.

 

Personally I've had little trouble with any Asus product except one of their routers.

My Little EEE 901 That I've owned since release is still running strong though the battery only holds half the charge it used to. This is of course the nature with all batteries after a couple of years
My wife's K50 that's about 3 years old i think again still working great. Shes dropped it off the side of the sofa a few times the silly cow but its only suffered a minor crack at the rear.

I've been quite impressed with the durability of Asus products as a whole, there will of course be the odd bad egg in any production line but that's just life.

At work Acers and Dells are the one that come in the most for out of warranty repairs, but that could be due to the fact they hold a larger market share in this country so there's more chance of getting one with issues.

 

Was the repaste necessary, meaning would the laptop ultimately break down had you not repasted?

 

Yup, the TIM degraded when it shouldn't have.

 

Than I'd consider that a defect in need of repair since "it shouldn't have."


Overall tough, I expected more people complaining in this thread about repairs/customer service but I'm surprised.

 

Not everyone had bad experiences with customer service. You're right that degraded TIM is cause for sending it back, but i didn't send it in since it was something i could do myself.

The main issue i usually have with customer service is going through the call center somewhere in India, the Phillipines, etc. I've taken to calling customer support in French since it usually avoids that.

 

Just checked my Amazon order history and it looks like it's been 3 years now for my UL30A-X5 and everything's still working in tip-top shape, including the battery (knock on wood). Hopefully, the newly bought U31SG and U36SG will fare just as well if not better.

 

I bought my M51sn-c1 about five years ago from a big box store. I immediately upgraded the CPU to a T9300; also the HDD and RAM. A few days ago, I bought a Seagate Momentus 750GB hybrid ssd drive and cloned my 320GB. I've been running Vista 64 and have never had a problem with this lappy. It still looks and works like brand new - only much faster! Obviously, the battery is dying; but I still get about an hour, running on "high performance" mode. Needless to say, I'm 100% satisfied.

 

Had a bad screen on my UX32VD straight out of the box. Took 5 weeks to get it back from the shop. Sent it back again about 2 weeks later when I noticed the iSSD cache wasn't working. Got it back 2 weeks later, but in changing the motherboard, the shop broke the keyboard backlighting. A week later, and I have just been informed that I'll be getting a new computer.

 

I have had my G73SW for over a year and i have never experienced an issue with it!

 

The trend I'm seeing thus far is, if you haven't experienced an issue within the first year, you shouldn't experience an issue for many years to come.

Good to hear! Keep it coming!

 

Mm. Seems to me Asus has a knack for designing plastic/cheap laptops that last. Lots of laptop makers who build one business-version that .. can survive being run over by a tank. And then switch out the components on that design for the cheaper versions. A business I know about had a long stream of HPs in on service because of the way the motherboard was attached to the shell, for example - they all had the same defect. And you could see why the screws+bracket casing had shifted on the plastic shell in a way that they wouldn't have on a metal shell. That's a classic mistake - and from what I've heard it's fairly common to see that on cheap-tops that aren't treated extremely gently.

Asus seems to scale the other way around. They make something that fits on plastic, that will survive a bit of flexibility in the material. See it specially in the brackets on the mainboard, the way the cooling module is suspended. Hinges on the display panel attached to the actual display rather than just the frame, that sort of thing. So going purely by that, it doesn't surprise me that Asus doesn't have many laptops "wearing out", in the way laptops usually do.

..if they only had the same talent for tweaking bios and power-management settings, along with avoiding the "one hundred city states" solution for windows-services and bloatware... then things would be very impressive very quickly..