How long to wait for fix...

Hi,

I sent my W3V 2 weeks ago for fixing to AGear Notebooks (they have 72 hours fixing time in their warranty). They never sent me my laptop back within that time and after I called they tell that asus is very busy and can not fix laptop yet and they don't know when it will be fixed. Is this kind of trick they want to put on me or it is real situation?

Thanks

 

Well... that's part of your problem. If you customized the W3... it had to go back to them........ but they don't do the repairs on them, Asus will charge them to do them and the units will get sent back to Asus.......... and guess what? Asus doesn't like companies who customize their ensembles - and they certainly don't get the special treatment a normal ensemble would when you could send it directly........basically Asus knows it's not their butt on the line and they have absolutlely no responsibility of time if this is indeed the case (if you didn't customize it, you should have sent it to asus directly).........

But basically once the company voids the warranty on the ensemble - unless they can and will fix any problem themselves --- you run into this...... and although unfortunate for you, this is exactly why NOT to do this.

 

But justin you have said you might concider customizing the ensembles in the future. I mean someone should have the option but the company doing it should do a good job warrantying the item kinda like you guys do with whitebooks.

 

Yeah - if we do, the repairs would be done in house. The "option" isn't the problem....... it's having Asus write you off and although you're selling the product as the customer wants....... by having no warranty yourself - and by basically throwing out the parts you're not using (for us that's what we'd have to do - since we only use corsair ram and only use seagate hard drives -- the stuff in the ensembles would be no good to us) ........ that means it's impossible to do anything but break even on doing it...... and if there is a repair - you're losing money and that could be a lot.

.. It's honestly one of the dumbest ideas ever..... then if you are incapable of doing the repair - you can pay Asus to do it..... but you get pushed behind actual ensemble end-users who have a stock system with a warranty...... and on the custom side.... you get pushed behind warranty issues on the built-on's that dealers have....... and Asus doesn't cut them a break on cost either........

If we did it ----- there are certain issues that would need to be taken care of..... and a lot of that revolves around our petition to become an offical asus repair facility....... if we did that, we could do a lot more in terms of covering the custom systems....... right now there are none of these as Asus Taiwan only want their own people fixing these systems....... the only thing close to this is the Asus repair facility at the Canadian distributor supercom...... but that's really for another purpose - mainly so customers don't have to keep crossing borders for repairs.

 

Since the parts technically arent used cant you just use them in another system if you take them out of an ensemble? I understand what you mean though about all the issues. Who knows though maybe they put all the old parts back in and send it to asus without them knowing so they will honor the warranty.

 

Is A6v with ATI an ensemble laptop?? I m planning to get in on beginning of march.

 

Ye! as it should be!! If they had to send a customized w3 to asus for repair?? Thats pretty strange. Dont know how that works out for them...

 

.... they pay for the service from Asus and get the embarrassment of a situation like that which occured.

 

dunno what the feeling is but its strange that asus would service this notebook at all.....

 

for a charge - they'll do anything........ but like anything... any out of warranty repair goes to the end of the line. I feel really bad for this guy, but at the same time after having to explain this sort of stuff to people over the last two years.... someone has come forth to share their problem..... unfortunately, this is exactly what anyone else is going to have to deal with if they go that route.

 

See i thought ageared would repair their modified ensemble in house it does say warranty by them. It makes no sence they obviously have techs so they now have to pay their techs to modify it. Then pay asus for parts and for the labor? that doesnt seem like the brightest bussiness plan.

 

I am not in a position to offer customized w3v as the ensembles make up about 1% of our biz but if it was anymore we prolly would offer custom ensembles and self service. I didnt realize the few customizers out there dont actually offer 100% self service. Good to know i guess.

 

Well between all the vendors asus have there are only a few that do 100% self service. 2 of them are on this forum. Now ofcourse checmbook is a disti and do self service (i think). I was under the impression agear did too.....Out of the hundreds of vendors they have you will only find a handfull of self service vendors

 

When someone buys a customized ensemble they are paying for all the parts it comes with plus the new ones you put in. So wouldnt it make sence for the dealer to either save the originals or send them to the user so if something goes wrong they can swap the original parts back in and send to asus they wouldnt know. So it would be covered under warranty.