The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    How to make ASUS address an issue they have been ignoring

    Discussion in 'Asus' started by ucorda, Sep 3, 2013.

  1. ucorda

    ucorda Newbie

    Reputations:
    0
    Messages:
    9
    Likes Received:
    0
    Trophy Points:
    5
    It is now almost two months since I first submitted a Taichi issue to ASUS and I still have not received a solution. What is worse, it looks like they are trying to ignore me by not answering my emails.

    Here is what I have already done:

    - Talked to their phone support (no help: usual advice to reset the laptop, with no effect)

    - Shipped the laptop to their repair center (no help: the laptop came back with exactly the same problem)

    - Contacted by email their Customer Service Escalations and discussed the issue with Level 3 Technician (no help: he provided suggestions which did not resolve the issue, and now he is refusing to answer my email requests for next steps)

    I wonder if anybody on this forum could suggest a way to get ASUS attention, for instance by escalating the issue in writing using regular mail (to which address?) in a way that they cannot ignore it any further.

    Thank you,
    Ugo
     
    ucorda, Sep 3, 2013
    #1
  2. nipsen

    nipsen Notebook Ditty

    Reputations:
    694
    Messages:
    1,686
    Likes Received:
    131
    Trophy Points:
    81
    I don't know. I suppose I haven't actually threatened directly with murder.. yet.
     
    nipsen, Sep 3, 2013
    #2