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    How to turn on TPM in an Asus F3JP

    Discussion in 'Asus' started by 4cefed4, Jan 3, 2009.

  1. 4cefed4

    4cefed4 Notebook Evangelist

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    I just installed Vista Ultimate in my F3JP, and while trying to enable BitLocker technology, was told that I did not have the Trusted Platform Module enabled. According to the spec sheet for the F3JP on Asus' site this model comes equipped with TPM, so I'm not sure what the problem is. Anyone know how to solve this problem?

    http://www.asus.com/products4.aspx?l1=5&l2=26&l3=0&model=1358&modelmenu=1

    EDIT:

    Here's an image of the error message:

    [​IMG]
     
    4cefed4, Jan 3, 2009
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  2. David

    David NBR Random Reviewer NBR Reviewer

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    See if there's an option to enable it in the BIOS
     
    David, Jan 3, 2009
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  3. 4cefed4

    4cefed4 Notebook Evangelist

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    Thanks for the suggestion, I didn't think of that. I just took a look through all of the BIOS options, and unfortunately there is nothing there regarding TPM.
     
    4cefed4, Jan 3, 2009
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  4. David

    David NBR Random Reviewer NBR Reviewer

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    Do you have 2 NTFS drive partitions (required for BitLocker)? One for the system and one for the operating system. The system partition must be at least 1.5GB.
     
    David, Jan 3, 2009
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  5. AlexF

    AlexF Notebook Deity

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    Check Device Manager to make sure that the drivers for the Infineon TPM module are present.
     
    AlexF, Jan 4, 2009
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  6. 4cefed4

    4cefed4 Notebook Evangelist

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    Yes, I used the BitLocker set-up tool to get my partitions to be BitLocker compliant. I am still having the TPM problem though. I'll take a look at device manager now, but I have installed every driver off of Asus' website, and everything is up to date as far as I know.
     
    4cefed4, Jan 6, 2009
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  7. 4cefed4

    4cefed4 Notebook Evangelist

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    I can't find anything in device manager relating to TPM. I assume it would be under the System Devices subheading. Is there some way to force install it?
     
    4cefed4, Jan 6, 2009
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  8. flipfire

    flipfire Moderately Boss

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    Did a quick google on your model and it said TPM 1.2 (Optional)
     
    flipfire, Jan 6, 2009
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  9. 4cefed4

    4cefed4 Notebook Evangelist

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    Do you have a link? I just did the same search and didn't find anything like that. Asus models don't really have options, just lots of sub-models, so it seems strange that a motherboard chip would be optional. That would make sense though. I'm just assuming that it got lost somewhere during my two re-installs of Windows.
     
    4cefed4, Jan 6, 2009
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  10. flipfire

    flipfire Moderately Boss

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    flipfire, Jan 6, 2009
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  11. 4cefed4

    4cefed4 Notebook Evangelist

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    That listing is definitely strange. Although it indicates the F3JP-AK048C has different configurations for screen res, bluetooth, webcam, etc., all of those items are standard on the AK048C, which is what makes it distinct. Down where TPM is mentioned, it looks like TPM is standard, but TPM 1.2 is optional. The AK048C has every other "optional" feature on that list, so it would be my guess that both TPM and TPM 1.2 would be included. Is it possible to check within Windows System Information, or through some 3rd party software what hardware I have physically installed on my system?
     
    4cefed4, Jan 6, 2009
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  12. 4cefed4

    4cefed4 Notebook Evangelist

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    bump for views
     
    4cefed4, Jan 8, 2009
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  13. flipfire

    flipfire Moderately Boss

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    Call up Asus...
     
    flipfire, Jan 8, 2009
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  14. AlexF

    AlexF Notebook Deity

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    Sorry, but no mention of TPM in BIOS or Device Manager = no TPM present. :(

    Check on the side of your original box or call ASUS, but I seriously doubt you even have it at this point. :(
     
    AlexF, Jan 8, 2009
    #14