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    How to upgrade RAM on X552L?

    Discussion in 'Asus' started by Vexquinn, Mar 30, 2015.

  1. Vexquinn

    Vexquinn Newbie

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    Please help me! I have a asus X552l and according to the specs it comes with a 4gb installed ram and is up-gradable to 12. With that being said i have purchased an 8gb pny ddr3 Ram card to expand to the 12 and the computer does not recognize it. At all. I thought maybe it could be the card itself so i return and got a different card, same issue. So i thought maybe i need a lower ram so i just went and got a 4GB ram. Still...Nothing. I have found zero help on other sites, no one apparently has replaced this type of laptop or notebook...this laptop is only a couple of months old. Is there a way to active the slots, or something that i am missing? I dont want to flash the bios i just want to get this stupid ram to work! Please any help would be amazing!!!! I was reading it was possible that because its a newer computer it may need a ddr3l card because of the voltage? I dont know lol HELP!
     
    Vexquinn, Mar 30, 2015
    #1
  2. ktriebol

    ktriebol Notebook Geek

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    You have to have correct and complete specs for the RAM that is required for that laptop. If you don't know the specs, you should be able to read the specs on the label that is attached to the RAM that came with the laptop. Or, if you can read the manufacturer's part number on the RAM, then you could use that to look up the specs.
     
    ktriebol, Mar 31, 2015
    #2
  3. mujtaba

    mujtaba ZzzZzz Super Moderator

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    Hello and Welcome :)

    From what I understand, while DDR3L memories can work in place of DDR3 memory, the reverse is not possible.
    I think your laptops has DDR3L slots (check the manual and specs)
    So you should probably get a DDR3L stick and try that out.
     
    mujtaba, Mar 31, 2015
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  4. fortuneagu

    fortuneagu Newbie

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    i'm having the same problem. i've tried everything and even contacted their support centre. and the ram is ddr3, its boldly written on the slot. seems the notebook isn't upgradable afterall. or have you gotten any solution vexquinn?
     
    fortuneagu, May 12, 2015
    #4
  5. Meaker@Sager

    Meaker@Sager Company Representative

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    It's odd for a machine to just not read it, if it were the wrong type it would either not fit or be unstable, I would maybe contact your reseller/asus to ask.
     
    Meaker@Sager, May 14, 2015
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  6. fortuneagu

    fortuneagu Newbie

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    I've contacted ASUS and they don't have a fix for me afterall. And I'm stuck in a region where I can't be helped directly. I think the problem may be from the BIOS because I was having the same problem with the harddrive, I changed some settings and now the computer recognizes other harddrives. I'll keep searching for a solution. ✌️
     
    fortuneagu, May 15, 2015
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  7. fortuneagu

    fortuneagu Newbie

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    Sorry I was wrong. The RAM is visible via CPU Z. I wonder why it's not showing on the PC itself. I'm so stressed!!!! Someone help!!!
     
    fortuneagu, May 15, 2015
    #7
  8. Meaker@Sager

    Meaker@Sager Company Representative

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    I think I know what's going on.

    I bet you are running a 32bit edition of windows which can only address up to 4gb of memory.
     
    Meaker@Sager, May 15, 2015
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  9. fortuneagu

    fortuneagu Newbie

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    Nah! That's far from the problem, the system is 64 bit and the processor is x64. That's the first thing I checked.
     
    fortuneagu, May 15, 2015
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  10. Meaker@Sager

    Meaker@Sager Company Representative

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    Can you take screenshots of everything then please, the memory pages in CPU-Z as well as task manager in windows.
     
    Meaker@Sager, May 16, 2015
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  11. fortuneagu

    fortuneagu Newbie

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    here it is
     
    fortuneagu, May 17, 2015
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  12. fortuneagu

    fortuneagu Newbie

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    here it is
     
    fortuneagu, May 17, 2015
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  13. fortuneagu

    fortuneagu Newbie

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    fortuneagu, May 17, 2015
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