If You Are Going To Buy An Asus From Bestbuy Read This Thread

Since i figure if someone's going to be buying a laptop they would check here for it. Now i didn't want to go to bestbuy it was my idiotic father who at the last moment said "i'm at bestbuy choose a laptop now." I was originally going to get a sager np8662 very nice laptop and would do what i wanted so i chose the only one they had that had a nvidia GeForce 9800m.

Now after he had bought it he was like everyone who buys something from bestbuy he got the "geeksquad" support and all the other features which are completely pointless. It started off being 999USD then they paid 350USD for the 3 year accident and warranty plan. They also then paid for the "geek squad inspection" on the laptop. I believe that's another 100usd not sure exactly. So then they shipped it down here and that was yet another 70usd to get it first class with the insurance. The np8662 would've been 1500usd for the standard config+3 year warranty from xotic. Right now if you're keeping up we're currently at 1519usd spent. Now of course this is ok if you have money to spend and want to get a slightly less powerful notebook.

Then it came to me. My first laptop was a compaq presario M2301NR. It lasted me ~5 years total. And i still use it just has some serious overheating issues. And had a 300Mhz core clock no memory clock, 1GB of total ram. So when i got my new asus i was amazed by it's performance increase. Since i went from 6 year old mediocre laptop to ~6 month old ok gaming laptop.

I used it and played some of my old games finally on the "high settings". After two weeks it started over heating. Temperatures were 30-40*C max at all times. Then they started shooting up to ~60-70*C when idling or doing almost nothing. I took it in to "geeksquad" even though i knew it'd end up doing nothing. They told it me it was nothing and that it doesn't mattter unless the cpu temp is 90*C+ before i should even care. CPU not gpu temperatures here. So i had wasted a taxi ride out there since they wouldn't come to me even though that's part of the service that you pay for.

I took it back home after paying for that ride back home to my dorm. After two weeks or so i started noticing discolored pixles on my screen. I decided to not go back to geeksquad since i knew they'd be like "it's no big deal" even though the laptop i had was on the first 30 days no dead pixle warranty that asus was running. So i waited a day or so after that. Then an entire row of dead pixles appeared.

So i got a taxi and headed out there again. This time i was able to get them to actually do something. I went there and told them my exact problem and i got someone to help me after about 20minutes of all them just standing around. The guy there was an idiot as you could tell. He said and i am quoting him (this was the manager by the way) "Oh let me take out the battery since ninety percent of the time just taking out the battery and putting it back in will cause these faulty pixles to work again." So i stand there watching him be an idiot. After trying that five times he realizes that it will not fix it. I tried to see if i could get a refund as it was still within the first month. They then said that they cannot give me a full refund even if it's broken since it is after 14days. This told me about how they were. And an omen to things to come. So he goes over to their screen and sends it off to their repair shop telling me it'd take about a week.

About 3 weeks go by and i've yet to hear back from them. So i call them and i get someone else on the phone. The person tells me the laptop had been sitting there at their store for a week and a half. So i once more get a taxi and go out there again.

When i arrive i ask them why it was that it had been there a week and a half. The other manager tells me "Oh we are not allowed to repair asus laptops that are still under manufacturer's warranty. We are required to give you a brand new laptop every time it is determined to be faulty." I then ask him if it would've been the same if it was something more minor such as a nic. He tells me they are not allowed under any circumstances to repair the laptop if it is under warranty and also states how he cannot believe how the other manager had missed it. One of the customer service people there says i have 1,000 usd to spend on a laptop anyone in the store. I not being an idiot of course get the exact same model so they cannot try to claim my warranty is not valid since it is a different laptop with me than it was with the laptop i had. I get that one and head back home.

I had the same type of laptop and was heading back home with it. It was working ok once more for the first one month. Then for some reason the HDMI port stopped working. I then now had a friend who had a car i went out there. And they wanted to do teh same thing. Make me go one month without any pc at a school where i'm taking game programming and network security and 99% of my homework had to be turned in online. So i said fine whatever it. I'm leaving thank you, you . I then went back home with it.

One month after that the temps started rising once more. But i tried to ignore it sine i knew they were a bunch of idiots who didn't know about anything. I stayed with it trying to ignore that i no longer was able to use my HD tv to watch movies on it. So i kept on going being on my merry way.

I then read the horror stories about how asus had been to people. Plus i saw even more statements to how dumb the "geeksquad" people are. I just tried to deal with it as my mom said "oh don't worry we'll go with you when you get back make it last till then." which i tried to do.

Now to give you a timeline the current month is about july. The temperatures are now shooting up to ~65-70*C when i'm just sitting here doing nothing at all maybe iming someone. I just dealt with it still.

We now jump forward to august of this year. My mum comes out there and helps me moveout since i am now going to be doing it online and also my grandmother was in an accident so i'm going to be taking care of her until she gets better. Anyway the temps when idle are now 70-80*C on everything but hdd and that's ~60*C. The gpu is always 4*C above teh cpus. Also everyone should knwo that nothing is overclocked and i clean out all the vents with a can of compressed air every month. And the last thing is i have undervolted my cpu to 1.000v since that is the lowest they could go.

When i try to game as in playing maybe a tad bit of wow on the high settings which would've been ripped to shreds by my gpu it now causes it go 85*C+. Also the ethernet port on the nic is starting to randomly stop working.

When i head home which was about 2 weeks ago from today's date when i type this. I cannot play any game as it will shoot up to !00*C and the fans will not kick on. The overheating here is caused by the fans never kicking on no matter what unless it hits above 70*C and even then it's on a very low setting in all oses. The ethernet port doesn't work anymore and wifi loses connection randomly. Also all of the other problems are still there.

I went to the bestbuy in Kingsport, TN now. Originally it was in Tempe, AZ. And today they did the same thing. They are sending it off to be repaired even though they cannot repair it and are acting like idiots once more. The cycle begins again. It does not matter what bestbuy they all do it apparently. Both stores differen't places same response to a clearly viewable problem.

If you are thinking about getting anything from bestbuy just do not. You will be sorely mistaken. If you know anyone who's going to get one. Do what i should've done. Refuse it and if they bring it to you, give it back to them in the first 14 days and accept their 15% restocking fee and save yourself constant agony. I have had to reformat the hdd ~20 times due to windows not responding properly and also various other issues with it. It never worked like it shouldve and never will. When that one year warranty's up. I'm going to take the asus g50vt-x5 and have someone throw it in the air while i shoot it with a shotgun and then i'll take a sledge hammer to it and forget my troubles. i will NEVER buy an asus again so long as i live.

 

Just because you have a horror-story G50vt (and that's assuming you couldn't have done end-user corrections to it, either software or hardware) no one else should buy it?

I'm sorry, but the happy G50vt users politely disagree.

EDIT: I'm rereading, and stuff doesn't make sense. You say you have the G50vt-X5? Those are outlet items; the physical store actually doesn't carry them. The only places you can find those now are online, and even then those are refurbished items. EDIT OF EDIT: Oh, you got it back earlier in the summer.

And your beef seems not to be with Asus, but with Best Buy, which everyone know is incompetent when it comes to computers (no offense to the Best Buy boys on this forum, who probably know more than all of Geek Squad combined). There are such things as lemon computers. There's a user here--Rezigrene? Ryzeki?--who had to go through no less than three G51vx-RX05 notebooks before he got one that had no defects (and has been happy ever since). I don't see why you didn't complain that your stuff is faulty, because it seems that it is.


And, lastly, if you're so determined to blow it up when that year rolls by, I'll he happy to buy the GPU, CPU, HDD, heatsink, and backpanel off of you. If I think of anything else I would like to scavenge I'll let you know.

 

I guess the main lesson should be "don't buy extended service plans from BestBuy, as you're only paying for incompetence"?

 

wow that sucks bro.


*Goes off to enjoy his G71...

 

Wow, SeanDude05. I lol'ed. I'm going to go off and enjoy my G51 too.

 

No one cares about your G71. Go eat sushi.

 

I didn't get it. My idiotic father did. And the point is don't trust them. They're icompent fools. Also asus has broke 2 times. That shows me their products are inferior

 

Your parents are incompetent fools and shouldn't trusted?

Sorry, pronoun confusion and the like brings out the writer/grammar Nazi in me. Couldn't help myself.

Wait, what?

I think you missed some steps in your reasoning to get to that conclusion.

 

Let's see here. Two seperate g50vt-x5's both ended up failing in the same category in almost the same timeframe. Both were brandnew and unwrapped immediately. Hmm... please explain to me how i shouldn't say it is such? They both manged to first fail by having the fan go out, and then having something else go out after that. I think that constitutes and inferior product... also not my parents. Just my father he listened to random people who know nothing about pcs and then got it from there instead of listening to me and others.

 

Let's keep it civil people. Not saying that it isn't now but it has the potential to deviate... so let's avoid that before it happens.

 

Aww. *puts popcorn away*

 

bought an asus x83 from bb they tried to do the warrant and the geeksquad optimization on me. I said I would optimize it myself. its been a good laptop for 3 months so far #$$* YOU HP!!!!

 

you dont need to post this kind of stuff it will scare some of the newbs.
and i have never had a problem with my x1 and i o/c the crap out of it the highest it ever got was 96 and that was with the ambient temp at like 75-80f.
i understand why you have some beef with BB my local one is full of morons. screw the BB warranty id rather pay asus to fix whats wrong.
So try not to scare the NEWBS.

 

I'm just telling them how it is if they go bestbuy they deserve to know

 

To the op. You seem to have had a bad experience but I cant agree you. The biggest thing is that the people at best buy do not know much about what they sell for the most part. If best buy did things right you wouldnt have had so much downtime and I am sure you would have had your issues resolved faster.

Now as far as asus goes, you may have got a lemon, it does happen. You may have got two. I am sorry to hear about your horrible luck. But I know asus is a great company from many years of experience. I have used asus boards in my computers for over 5 years. I have probibly bought at least 12 motherboards in that time. All but one has worked flawlessly for years. The one I had isues with and needed two rma's was an old A8V-Deluxe. Both times they sent me a replacment extremely fast and did so without hassle.

That A8V was a lemon, so was the next one they sent me. But third time was the charm. I just assume they had issues with that exact model but here is the kicker. Asus made it right each time. The lemons showed me the companies true colors, and they showed me they make things right when they are wrong. I haven't had the same experiences other manufacturers. I buy asus because they have great products and if I have issue with it I trust asus will take care of it.

Sorry got off on bit of a rant but seriously it sounds like you had a bad experience with best buy not asus. If you dont like asus anymore thats fine but dont go screaming through the forums about how horrible they are.

Anyways, I am off to enjoy my g71

 

Calling your father an idiot makes you spoiled.

 

And there was a guy who had to go through three different G51s because every singleone had some problem or another. I don't see him as Anti-Asus 4 life.

Because the vast majority of us haven't had problems at all. You got a lemon. Bad luck. You got another lemon. Worse luck.

Inherently bad product? I think not.

If it's an inferior product, why aren't there "I h8 G50vt laptops" threads?on this forum?

Truth +1

 

You should have gone for the Clevo, 133794m3r.

 

+1, lol

 

I for one have owned 3 ASUS notebooks and have yet to incounter any issues. Unfortunately it appears your issue is a mix of bad luck and giving into Best Buys usless extra's. I sold my G50Vt, but by-far it was the best laptop I owned (performance vs price).

 

First G50vt bought from Bestbuy with all the options including Geeksquad :
999USD + 350USD 3 year accident and warranty plan + geek squad inspection 100usd + 70usd 1st class shipping total = 1591 +taxes

Replacement G50 from BB cost:
3weeks lost time, cabfare and the price of a new g50vt


Letting dad go to bestbuy and starting the cycle of getting self pwned continually by proven incompetence from Bestbuy and it's staff not buying from a reputable reseller as was originally planned : priceless

couldn't resist.....unfortunately i was there once too

now with tthat being said, give us a low-down on whats specifically wrong with your g50 and let us help you fix this baby.........i'd hate to see an ASUS any ASUS get used for skeet shooting

don't forget there are alot of happy users of the g50 here and i'm sure they all have spare parts and other tidbits of advice that we can get your baby fixed!

 

Or we can use the spare parts.

I could use his backpanel.

 

I got dibs on the battery

 

My god, you guys are vultures. Pure savages.

 

Yeah so i'm supposed to magically have money? And who the hell said i let him? It was either get one from bestbuy or get nothing. Hmmm that's a really hard decisions is it not. Oh yeah that makes perfect sense. I'm going to go without a laptop at all because those were my choices. Also i would've went with it. I cannot change it. He has the cash i don't have a job currently as i'm doing 18 credit hours a semester so i'm wasn't going to get a job since i also didn't have a car. Explain this to me then, what would've you done? gone with nothing or said it and went with teh first one with a 9800m.

Well let's see now, the nic is not responding properly. The temps idle at ~70*C+, it's performance in games has went almost down to nothing. It's boottimes has increased exponentially, and the cd/dvd tray is broken. Also no hdmi port working properly.

If i had my own 1500 usd i'd have went with teh sager. I don't, howerver, have 1500 usd just lying around. All of my money is funnelled into college.

Right... so let me get this straight. A father who knows jack about computers listens to his random buddies who know almost nothing about computers is not idiotic? Also how the am i spoiled? I'd like to know hwo i could be spoiled. IF i was spoiled i should've gotten everything i've ever wanted as a child and be showered with gifts.

I was not and will not be such. I was the oldest child in a family of three. I never really asked for much. But i told my parents 1 year before i got that ty asus. I told them i needed a new one. I had, had a compaq presaior m2301NR before then. It was ~08 when i started telling them i needed a new once since my currently the laptop i had had was bought ~2 weeks after it came out. The only thing i added was a 1GB ram card to it. 5 years of one laptop and i got that one for my school work. This time i wanted a good laptop that'd give me 3 years of good service. My mom first said i had as much as i needed to spend. So i went around and started looking. I settled on teh Sager NP8662 with a 2.53Ghz dual core, 4GB of RAM, 320 7200rpm hdd, 3 year warranty, everything else stock last january. He himself even said i was going to get it. He told me that the entire time. All the way up until the day i got a call outta no where and he was in bestbuy. So please do ing explain how i'm ing spoiled for my father not listening to everyone else except 3 people who know NOTHING about computers.

Please do explain it to me. Also there will be no spare parts. I'll make sure of that. After that warrantie's up the Asus 1yr warranty i'm making sure there is nothing left of that er. never again shall i ever get an asus. Never again.... 2 laptops that both failed in THE EXACT SAME manner as it's starting decline says alot for the stability of the manufacturer.

 

So I've owned the G50VT-X1, X5, and now G51. I've also owned the W90, and the N80. That's five. While I have sold all but the G51- I always come back to Asus. They have the best bang for the buck, and none of them have ever been bad. I'm sorry you had bad experiences, but it's not the norm.

 

I would've went with nothing and then when i started school i would tell the parents how my old compaq really sucks for school work and thatall my fellow students laugh at me and that i'm thinking of commiting suicide because of all the bullies in college, i would've apologized to dad for not taking him up on his BB offer and then beg him that we get a laptop asap "or all the money they spent on my tuition would be wasted", then i would've asked them to give me their CC info so i could make an online order from xotic have it delivered to me at my dorm(or make the parents do it) and not only that but i would prolly get a laptop with a GTX260m instead as it would cost the same. Once i got the laptop i would beg dad to send me some spending money so i can get a wacom tablet for school and then use those funds to get a keg and party like a rockstar in the dorms but thats me

and BTW being dependant for any reason to your parents or others for however little or much = being spoiled
the true measure of a person is how well the manage their lives, financially and personally,as an independent person.
I did a full load every semester AND worked a part time job, i had to.....everytime i asked my parents for money or anything they said NO....in retrospect it's made me more independent......now if only i could learn from my parents and learn to say NO to the wife and kids.... *sigh*

 

Yes, because that's how it works right?

/Sarcasm

 

Hahaha,you made me laugh..

Goes to enjoy his G71..

 

17 Paragraphs!?

If I did not read War and Peace, Im so not reading that thesis your trying to pass off as a forum topic.

 

It seems the thread has outlived it's initial purpose. I am going to close this one up. Have a nice Sunday evening (or Monday morning for some) everyone.

Thread closed,
Johnny T - NBR Moderation Team