I guess I came off as rather abrupt in my first post. I do apologize if this is the impression I’ve given……..
In researching this purchase I’ve spent hours looking at different brands and different models within those brands and different variations within those models. I’ve spent many hours on a myriad of websites. In fact, that’s how I came to find this forum! I’ve learned a lot about laptops and have looked through several threads on this forum that deal with the M50Vm. I’ve read/skimmed through at least ¾ of the pages on the M50Vm owners area within the last 24 hours or so. I’d pretty much figured out the differences between the different flavors of the M50Vm…………A1, B1, B2, B4 and even the X1 from Newegg.
I guess my point is that I like to do as much research and learn as much as I can before I start asking questions.
From reading the forums, I learned of a company that many of you use to buy gear……….Gentech. I had never heard of them before, but I had never heard of Newegg before I started ordering products from them either. Since I had a few questions that I couldn’t answer, I thought it would be a good time to call Gentech and check out their level of service. Being a little bit leery of a new source, I definitely wanted some initial phone contact before I ordered anything, just to get a general feel for whom I would be dealing with.
The reason I didn’t post my actual questions here was that I needed information quickly and I wasn’t sure how active the forums were. It turns out that you have a very lively community here and perhaps my questions would have been answered more quickly than I realized.
Examples of the questions I asked Ken at Gentech are:
1. Does Vista come configured so you don’t have to log in? Yes
2. Can the fingerprint reader be disabled? Yes
3. Can the fingerprint reader be used for more than one person? Yes..up to 10 people
4. I wanted to claify Gentech’s return policy.
5. I wanted to clarify exactly which software comes bundled with the B1. I had seen conflicting information.
6. I wanted to see approximately how long it would take the unit to get to us. I had read on one of the forums that Gentech tests a unit fort 7-10 days, but that’s the shipments from Asus to Gentech, not shipments to customers. I needed clarification on that.
7. I needed clarification on the dead pixel policy, which turned out to be for bright pixels. The dead pixel policy is for 5 or more dead pixels.
8. Is there a manual available for download? I’d like to read it, if I can, before I order a product. It would have answered several of my questions above. I could not find one through using Google or the Asus web site. Ken couldn’t find one either, so I’m out of luck on that one.
So………… to make a long story short (well not really…lol), that’s why I was frustrated and curious about not being able to initially get through to Gentech. That’s why the only question I needed to ask at the time was if anyone was aware of telephone problems.
Once I got through to Ken, I had a very nice, informative conversation. Once I get the approval from my parents, we’ll order a unit from them.
And finally….
Redline, and others, I apologize for my snippy reply to you. Since I had only one question to ask and had asked it, I didn’t know what I had done wrong. Your use of questions plural (questions) in your post lead me to reply that I thought I was asking question(s) in the forum. This lead to ClearSkies to assume that I thought I had asked several questions on the forums, when, in fact, I had only that one question to ask……whew……..
I’m a very literal person, so I usually interpret things fairly narrowly. Again, I apologize for any confusion I may have caused and will look forward to using this forum as a valuable resource in the future.
P.S. I just saw Oldman’s post. I’m in the Pacific Time zone, just like Ken, so it was after 9 am when I started calling. I thought I changed to Pacific time in my profile……..
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Problems? See this thread at archive.org.
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