Is this normal for an Asus Z70VA screen? (video)

Hey everyone,

Recently got my Asus Z70VA laptop from geared2play.com and the screen is really a dissappointment. It is the WSXGA 1680X1050 screen.

Basically, whenever something bright changes to something dark, there is a reddish "trail" that is visible for about 1.5 seconds, and then fades out. It is really annoying when the screen is dark at all (in a game or movie). I'm sure someone else would've noticed this.

Here is a video of what I'm seeing: VIDEO HERE

Can any of you with this laptop confirm that you don't have this problem?

 

That's BAD. I'd check with your reseller about getting a replacement. Send G2P that video. Eddie is very good about customer problems.

 

I did... he says he's going to look into it further tomorrow and I should contact him them.

I mean, seems to me its pretty obvious that this isn't the normal behavior of this screen... am I right? I hope I am going to get a replacement for this because it really sucks.

 

Yeah, you've definitely got a bad screen or maybe a defective video card. I've never seen that kind of red ghosting on my Z70va or any notebook I've used. Good luck!!

 

whoh dude, thats definitly not normal! something has to be replaced (and i'm thinking it's probably the screen). I couldn't help but notice the noise... is that just the video or do you have another computer there (or could the z70va be making that much noise?!).

 

The noise is a combination of the laptop and the computer next to it.

Honestly, I heard about all the noise compalints on this laptop but I didn't find it that loud. It's definately quieter than my Shuttle PC, and I consider myself anal about PC fan noise.

 

good to hear, no pun intended, haha.

 

lol

hopefully I'll be able to send in the laptop sometime soon and get it replaced

 

i'm sure you will. That video is pretty clear evidence of a hardware issue with the LCD. It doesn't make sense to be a hardware problem with the video card. As for the chance of it being software, that's almost as good a chance of winning the lottery since that effect would have to be programmed...

anyway, sorry you're having such a bad impression of the z70va. I've been VERY satisified and impressed with the quality of Asus laptops... but I guess defects are bound to happen eventually, and that's clearly one of them (I guess you could blame Samsung for it, haha).

 

Yes... you definitely got a bad panel; that should easily be covered under warranty though... an obvious flaw.

Hope it all works out... sorry you had to be one of the unfortunate ones. All should be well after the replacement though.
:asus:

 

Well, talked again to Geared2play.com and they said that all of their Bluetooth Z70VA's that they are shipping have this same problem. Apparently, its a video card issue.

I mean, you guys definately don't have this problem right? Should I just accept that this is the normal operation for this laptop?

 

Absolutely NOT!! That is not normal for a Z70va. Mine has the internal Bluetooth and the screen, video card and everything else operates perfectly. Were I in your position, I'd get a replacement or refund.

 

He says that other customers have this same problem when he talked to them... I'm not sure why it doesn't bother them, probably because they don't play games or movies.

Anyways, I was told that I could call Asus to ask for a solution, like a bios update, but I mean.... this just seems like I'm getting the runaround.

 

So Jack you definately don't have the problem right? You can see it when you first turn it on... the Centrino logo leaves a reddish mark for about 1.5 seconds after it goes off... it's pretty obvious, you can't miss it.

I mean, if you have the same everything I have, then I don't think I should just accept this flaw.

 

Here's a poll Eddie made on Geared2play.com: http://www.geared2play.com//phpbb/nfphpbb/viewtopic.php?p=2483#2483

 

This is common to every single z70va BT we have shipped. We have had 3 lots of them so it was not just one batch. Checking now to see if its common to the non bt version and z70v. If this is not the vga card it may be posible its a transformer or bios issue. I dont remember seeing it on the model i reviewed and so far as you can see only one person brought it up. I should have a concrete reason for this by the end of the week. I doubt its the screen it self. I think its posible it can also be a transformer issue which is an easy fix only becuase we have had to replace 2 of them in the last week becuase the backlight would not even come on. If this makes other forums you will start to see more and more people notice and more and more people not like it. Funny how that works isnt it?

 

Trevelyan, have you tried gaming on this machine? I just watched that video and it looks terrible! I have a Z70va ordered with Eddie also and I do play UT from time to time but if there is any type of "ghosting?" like what I just watched, I can't believe you'd even be able to play the game. But like Eddie said, you'd think there would be more of us "picky" forum surfers in here complaining about not being able to play games on this machine so I'm interested in what you have ran into.

 

Ok can we please keep this calm people. Like i said before this does not affect games and movies in the slightest bit atleast not to my colorblind eyes and nobody else. This issue is equivalent to that of light leekage. Funny how this monitor has very little or no leekage but has this. Like i said we are working on it now should have a cause and effect very soon.

 

I'm sorry but I have to disagree Eddie, this definately does affect games.

Playing CS:S if I look away from a light and at a dark wall, there is red tearing as the light moves across the screen, just like in the video I made. I definately DO notice it in games.

You might call me picky, but I don't think you write this off as someone who is just being picky. There is an obvious defect that no other laptops I've used have. Whether all the laptops in the batch you got have this problem or not, I can't say. All I know is that this is not normal or acceptable.

I have other laptops, and this is not an issue for them. There is something definately WRONG with the laptop I have. Perhaps the problem with mine is more severre than the other Z70VA's you have, but judging from Jack's comments, I shouldn't have this problem at all.

 

Correct. Just for argument's sake, I'm recreating exactly what you show in your video as I type this message: black background, maximize/minimize different windows and the Start menu... I get clean, crisp results every time and see nothing that resembles your video. I've not had any weird ghosting with movies or games, either. If this were a common problem with the Z70va, these forums would be overrun with complaints and there would be lots of returns. There's definitely something wrong with your notebook and I expect G2P will take care of your problem.

 

Trevelyan, I by no means was calling what you are experiencing being picky. I watched the video and you are right. What I saw is unacceptable. That's why I asked about the effects on gaming. I too play CS so your findings are just what I was looking for. Hopefully there will be a solution soon. I ordered from the same place as you because I had read about the great customer service so I'm sure they will take care of this one way or another.

 

Ok here is another observation. The video you have looks very different then the ones we have in person. You can see trails. Easiest way is. Make background all black and pause your mouse for a few sec and move it a half inch fast. You will see a trail of it on your screen if you have the z70va BT. They all have it. An interesting observation and i dont know if its just the screen on the video or the video it self but the video shows 10 times worse then what it is. I use that number loosely ofcourse. You can send an email to support. Just reference this thread and request a pickup label. I dont know what you monitor looks like in person so i would have to see for my self but it looks way worse on video then the ones i see in person.

 

OK, I did what you said Eddie and tested it on my external monitor, and there was nothing resembling this problem. So that leads me to believe its an LCD issue.

I suspect that the problem my laptop has is not the subtle problem you are describing, because there is no way someone would not notice this. Plus, it seems to be getting worse, and if I look really close I see a bunch of scattered pixels stuck in dark red when they should be black. There's probably about 100 or so. They seem to light up fine, but they won't go to black properly.

 

geez, that's horrible and not normal at all! It sounds like your LCD is delaminating. Eddie, are you saying this problem is ONLY noticed on bluetooth machines? Maybe they left the bluetooth batch in some wierd environment. Hopefully this is just a BIOS problem, but it sure doesn't sound like it. And I was seriously considering getting a z70va and now i'm scared.

 

Have no fear, Flaxx. My Z70va's screen is excellent and I have internal Bluetooth. Like I wrote earlier, if Trev's problem were common, there would be a flood of complaints and returns.

 

Look what you started. Just rma it end of story

 

Yeah, even Asus is gonna make some duds once in awhile.

 

Heck, even Apple and IBM/Lenovo make duds... ASUS is bound to make duds once in a while too

 

Its actually not asus that made the screen here. The only part they make out of the whole notebook is the mainboard and prolly the case. Everything else is sourced like it should be. How does their sourcing dept make their decisions is another story.

 

I too have noticed this, really only when I start up and the centrino logo goes away. Call of Duty 2 demo looked fine but just wanted to let you know I did notice this too (I just got mine and its the BT model as well)

PS I have a problem with COD2 demo and the notebook rebooting/freezing although it ran fine the first time...could be video card for both?

 

yeah, as i said... BLAME SAMSUNG! haha

 

Unless you see exactly what the video shows leave it alone. As for freezing i can only say that you should remove chc and not undervolt and you should contact your dealer. Freezing is not normal.

 

Where did you get your Z70VA?

 

I mentioned in another forum that I didn't notice it... probably because of the lighting. But now I just happen to be looking at it when the Centrino logo came and went... and did notice a slight reddish tint.

 

The video I took was in a darkened room, not outside or in a brightly lit room. It's definately easy to notice in a dark room, less so in a brightly lit room.

I'm sending the laptop back to Eddie for him to look at. I'll report back here once he gets it.

 

Is theree anyway one of you could do the same thing thaht he did except farther away from the screen? and preferably without the extra computer running in the background (i would like to hear how it sounds as well)

 

I have the same problem with mine, but it's not as extreme as that video.

It's not an isolated problem, people on multiple forums are having the same problem. If you have a z70va, just set your desktop to black, and move a window around above the background.. you'll see it

 

is this for bluetooth enabled z70va's only or do the regular z70va do it as well?

 

well it happens on my BT model...but it is possible the non-BT just aren't noticing it...I really don't notice it much at all to be honest. (but I could be wrong! )

 

I do have the bluetooth version, but I highly doubt the bt ones are the only ones affected.

It is hard to notice unless you have a black background honestly - I personally noticed when I did a remote desktop and logged in.. I then set my desktop to black to see if I could reproduce it (and i could)

 

i too have this issue wondering if i should call agearnotebooks about this wasnt really what i thought was an issue but i rather have it fixed or repleaced just biught 10 days ago.

 

I just checked my z70va (with BT). I am not getting it as severe as the video. It occurs in the bottom left, right edge and bottom edge of the lcd. Seems to occur where there is slight light leakage. Nothing from the center as far I can tell.

 

Yep this seems to be more common, You have to check if this bothers you outside of a black screen. It should not. Outside of a black back its imposible to notice.

 

FWIW

I bought my Z70VA (Chembook) via Discountlaptops (got it 10 days ago) and after seeing these threads. I tested my laptop and I don't have any the problems mentioned. I checked Discountlaptop's boards (notebookdiscussion) and unless I am blind no one has posted a simliar problem.

Are Z70VA purchasers from other vendors also reporting simliar problems? I came pretty close to buy my laptop from G2P, but for issues with Paypal. So I am sort of glad I got it somewhere else, despite the extra two days of delay.

 

Its common to the z70v va and vabt. We actually had a few z70v and va owners step forward but most have a mild case of it. The vabt just happens to be the beared of bad news and as it appears has it worse then others. As i said before you guys need to analyse the situation. If it does not bother you in games movies and regular use leave this alone. This should only be a bother ob a black background. I only hole the ones we are getting back have this issue outside a black screen. If this is just visible on a black screen it does not qualify for a replacement. If you see it pretty bad on a centrino splash most likely you have a more sever case of it but please check for your self.

 

?? What?
More then 3 different shipments more then 100 z70's since september 1st. Some have it bad some have it some dont. You think its just us? What are the odds of that?". Look on other forums its not just us.

 

And by the way, i know i repeat my self but the screen with or without it looks great. The ones with a bad case of ghosting ofcourse are unacceptable.

 

Yeah, Geared2Play get their batches from the same place that all the other dealers get them from. Also, the dealers don't touch the screen, so it's not their fault, it would be the manufacturer. So it's the dealers that get screwed and have to stop what they're doing to replace them for you. That is, "IF" you're dealer is willing to help you out.

 

hopefully, Asus and the Venders are aware of this and on top of it as we speak...

God, this is a nice Notebook, but this "Red ghosting issue" is making me look elsewhere.

Asus, Please get this Fixed ASAP...